Tips

Free IT subcontractor reciprocal agreement template

David Streit offers a guide to drafting a reciprocal subcontractor agreement. Download the agreement template for free. Continue Reading
MDM services: Three best practices for managed services providers

As a trusted business advisor, you should help your customers take advantage of the benefits of the mobility trend without suffering any of its pitfalls. Continue Reading
Why MSPs should offer vendor management services

While IT solutions providers tend to avoid offering vendor management to their clients, firms may be missing out on a valuable opportunity to strengthen their client relationships. Continue Reading
Help desk ticket system approach: Should users file their own tickets?

While most help desk ticketing processes require end users to file their own tickets, there are benefits to shifting the burden back to your IT support staff. Continue Reading
Helping clients with cloud assessment, decision is a critical value-add

Helping customers decide how, when and if to move workloads to the cloud is a critical value-add for partners, says David Stewart, solutions architect at 2nd Watch. Continue Reading

Modernizing the 3-2-1 backup strategy for SMB customers

The old 3-2-1 backup strategy is a good rule of thumb for protection of your SMB customers' data. We take a look at what the strategy looks like in the current state of technology. Continue Reading
How to explain managed services pricing to customers

The managed services model is better -- and more lucrative -- than the break/fix model because it represents an alignment between your goals and your customers' goals. Continue Reading
Channel PR: How to get tech media attention

Your target customers are consuming content from a variety of outlets. Get advice on getting attention from tech journalists, bloggers and analysts. Continue Reading
How not to waste your time at tech events

Get seven tips for making the most of the time you spend at educational or networking tech events. Continue Reading
Five tips for cracking the government cloud computing market

Selling government cloud services requires providers to take a collaborative approach to understand the unique requirements of these customers. Continue Reading
Cloud computing benefits must go beyond cost savings for providers to profit

To be truly revolutionary, providers should focus on cloud computing benefits that make computing and networking better -- not just cheaper. Continue Reading

Working with your IT channel account manager

Get partner and vendor insight on the relationship between your company and your IT vendor's channel account manager. Continue Reading
Cryptolocker ransomware protection: A new reason for old advice

The key to Cryptolocker ransomware protection is having a good backup plan in place. Find out why this malware needs to be taken seriously. Continue Reading
How cloud storage providers can survive and thrive

Many cloud storage providers can't beat Amazon on pricing, but other opportunities in the cloud storage market are up for grabs. Continue Reading
Enabling hybrid cloud services: Where are we?

A cloud provider that wants to offer hybrid cloud services may have only one path to success: Follow the application lifecycle. Continue Reading