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Voice and unified communications News
July 24, 2019
Microsoft Teams governance, training and other services are emerging as business opportunities for channel partners working with Microsoft's collaboration platform.
June 14, 2019
Cisco partners pointed to the networking company's unified collaboration strategy as an important development at Cisco Live; other news from the week.
January 25, 2019
According to Avaya, the business communications vendor will reward partners that help build out Avaya cloud business; other channel news from the week.
November 13, 2018
The Cisco software strategy is accelerating, according to a company official who cites growth in recurring revenue, enterprise agreements and Lifecycle Advisors as evidence.
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Channel partners can use unified communications APIs to help customers simplify business workflows. Learn about this niche opportunity and what trends will shape the market. Continue Reading
Channel partners said Amazon's new Chime unified communications offering has the potential to disrupt the market, but may need additional features to boost its competitive stance. Continue Reading
When integrating APIs into your business applications, be sure to forecast your communications traffic, rank your business performance metrics and try out potential vendors. Continue Reading
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The Workplace by Facebook partner ecosystem has expanded to include more channel partners, as well as technology providers covering everything from analytics to security. Continue Reading
How can unified communications tools benefit your business? Explore these four use cases of unified communications to make the right purchase decision for your needs. Continue Reading
Explore the emergence of unified communications and the evolution of UC technology as a response to changing business needs. Continue Reading
Manage Voice and unified communications
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Vendor selection, cross-selling and in-depth product knowledge are the keys to success when it comes to offering Voice over IP services, Mike Bloomfield writes. Continue Reading
Business messaging defies traditional telephony-centric, real-time communications. The persistence and efficiency of web-based messaging offers a new way to collaborate. Continue Reading
By embedding video communications into business applications, CPaaS technology can help enterprises untangle collaboration complexities and boost user engagement. Continue Reading
Problem Solve Voice and unified communications Issues
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The arrival of Exchange 2019 also means the end of unified messaging in the on-premises offering. Admins who use voicemail in Outlook should explore their options. Continue Reading
Team collaboration applications such as Slack and Unify Circuit can make life easier for enterprises. But for some organizations, the risk might not be worth the reward. Continue Reading
The lines are blurring between contact center and unified communications platforms, as team messaging capabilities help agents collaborate and resolve customer issues. Continue Reading