Voice and unified communications

News and features on networking technologies, trends and services. Find out about managed network services technology and other areas of interest to managed service providers.

July 24, 2019 24 Jul'19
Microsoft Teams platform emerges as training, governance opportunity

Microsoft Teams governance, training and other services are emerging as business opportunities for channel partners working with Microsoft's collaboration platform.
June 14, 2019 14 Jun'19
Cisco partners hail unified Webex client

Cisco partners pointed to the networking company's unified collaboration strategy as an important development at Cisco Live; other news from the week.
January 25, 2019 25 Jan'19
Avaya partners at forefront of vendor's cloud transformation

According to Avaya, the business communications vendor will reward partners that help build out Avaya cloud business; other channel news from the week.
November 13, 2018 13 Nov'18
Cisco Partner Summit 2018 continues software emphasis

The Cisco software strategy is accelerating, according to a company official who cites growth in recurring revenue, enterprise agreements and Lifecycle Advisors as evidence.

Bring yourself up to speed with our introductory content

Unified communications market sees demand for customized offerings

Channel partners can use unified communications APIs to help customers simplify business workflows. Learn about this niche opportunity and what trends will shape the market. Continue Reading
Amazon Chime: Channel execs see potential, room for improvement

Channel partners said Amazon's new Chime unified communications offering has the potential to disrupt the market, but may need additional features to boost its competitive stance. Continue Reading
API planning for enterprises requires ample due diligence

When integrating APIs into your business applications, be sure to forecast your communications traffic, rank your business performance metrics and try out potential vendors. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

CPaaS market could boost partners with the right skills

Channel companies that want to become CPaaS partners should expect to encounter a new set of buyers, a rapidly changing technology and the need for coding skills. Continue Reading
Skype-to-Teams migration revs Microsoft partner services

Microsoft partners believe organizations will be in the market for migration planning, change management and governance services as they migrate from Skype to Teams. Continue Reading
Choose a unified communications system with these criteria

Navigate the growing unified communications systems market and choose the best-suited product for your enterprise with these important considerations. Continue Reading

Learn to apply best practices and optimize your operations.

How to launch VoIP services for business customers

Vendor selection, cross-selling and in-depth product knowledge are the keys to success when it comes to offering Voice over IP services, Mike Bloomfield writes. Continue Reading
Messaging platforms flout traditional real-time telephony

Business messaging defies traditional telephony-centric, real-time communications. The persistence and efficiency of web-based messaging offers a new way to collaborate. Continue Reading
Embedding video into apps streamlines communications

By embedding video communications into business applications, CPaaS technology can help enterprises untangle collaboration complexities and boost user engagement. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Microsoft Exchange Unified Messaging change presents dilemma

The arrival of Exchange 2019 also means the end of unified messaging in the on-premises offering. Admins who use voicemail in Outlook should explore their options. Continue Reading
We need to talk ... about team chat app security

Team collaboration applications such as Slack and Unify Circuit can make life easier for enterprises. But for some organizations, the risk might not be worth the reward. Continue Reading
Integrate contact center and unified communications platforms

The lines are blurring between contact center and unified communications platforms, as team messaging capabilities help agents collaborate and resolve customer issues. Continue Reading