New & Notable
Voice and unified communications News
July 24, 2019
Microsoft Teams governance, training and other services are emerging as business opportunities for channel partners working with Microsoft's collaboration platform.
June 14, 2019
Cisco partners pointed to the networking company's unified collaboration strategy as an important development at Cisco Live; other news from the week.
January 25, 2019
According to Avaya, the business communications vendor will reward partners that help build out Avaya cloud business; other channel news from the week.
November 13, 2018
The Cisco software strategy is accelerating, according to a company official who cites growth in recurring revenue, enterprise agreements and Lifecycle Advisors as evidence.
Voice and unified communications Get Started
Bring yourself up to speed with our introductory content
Channel partners can use unified communications APIs to help customers simplify business workflows. Learn about this niche opportunity and what trends will shape the market. Continue Reading
Channel partners said Amazon's new Chime unified communications offering has the potential to disrupt the market, but may need additional features to boost its competitive stance. Continue Reading
When integrating APIs into your business applications, be sure to forecast your communications traffic, rank your business performance metrics and try out potential vendors. Continue Reading
Evaluate Voice and unified communications Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Channel companies that want to become CPaaS partners should expect to encounter a new set of buyers, a rapidly changing technology and the need for coding skills. Continue Reading
Microsoft partners believe organizations will be in the market for migration planning, change management and governance services as they migrate from Skype to Teams. Continue Reading
Navigate the growing unified communications systems market and choose the best-suited product for your enterprise with these important considerations. Continue Reading
Manage Voice and unified communications
Learn to apply best practices and optimize your operations.
Vendor selection, cross-selling and in-depth product knowledge are the keys to success when it comes to offering Voice over IP services, Mike Bloomfield writes. Continue Reading
Business messaging defies traditional telephony-centric, real-time communications. The persistence and efficiency of web-based messaging offers a new way to collaborate. Continue Reading
By embedding video communications into business applications, CPaaS technology can help enterprises untangle collaboration complexities and boost user engagement. Continue Reading
Problem Solve Voice and unified communications Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
The arrival of Exchange 2019 also means the end of unified messaging in the on-premises offering. Admins who use voicemail in Outlook should explore their options. Continue Reading
Team collaboration applications such as Slack and Unify Circuit can make life easier for enterprises. But for some organizations, the risk might not be worth the reward. Continue Reading
The lines are blurring between contact center and unified communications platforms, as team messaging capabilities help agents collaborate and resolve customer issues. Continue Reading