Voice and unified communications
News and features on networking technologies, trends and services. Find out about managed network services technology and other areas of interest to managed service providers.
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Voice and unified communications News
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January 25, 2019
25
Jan'19
Avaya partners at forefront of vendor's cloud transformation
According to Avaya, the business communications vendor will reward partners that help build out Avaya cloud business; other channel news from the week.
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November 13, 2018
13
Nov'18
Cisco Partner Summit 2018 continues software emphasis
The Cisco software strategy is accelerating, according to a company official who cites growth in recurring revenue, enterprise agreements and Lifecycle Advisors as evidence.
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June 29, 2018
29
Jun'18
Hyper-converged infrastructure solutions: Scale, Nutanix tap channel
Channel partnership strategy: Scale Computing and Nutanix have launched partner programs in the hyper-converged solutions market; other news from the week.
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November 02, 2017
02
Nov'17
Cisco Partner Summit 2017 debuts Spark conversational assistant
Channel execs at Cisco Partner Summit 2017 said they see potential in Spark Assistant, a new conversational assistant that uses machine learning technology from MindMeld.
Voice and unified communications Get Started
Bring yourself up to speed with our introductory content
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Unified communications market sees demand for customized offerings
Channel partners can use unified communications APIs to help customers simplify business workflows. Learn about this niche opportunity and what trends will shape the market. Continue Reading
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Amazon Chime: Channel execs see potential, room for improvement
Channel partners said Amazon's new Chime unified communications offering has the potential to disrupt the market, but may need additional features to boost its competitive stance. Continue Reading
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API planning for enterprises requires ample due diligence
When integrating APIs into your business applications, be sure to forecast your communications traffic, rank your business performance metrics and try out potential vendors. Continue Reading
Evaluate Voice and unified communications Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
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Evaluating modern VoIP technology and platforms for businesses
VoIP platform technology provides the foundation for modern unified communications tools, which evolved from analog to digital voice systems that operate on IP networks. Continue Reading
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VoIP platforms offer a wide range of benefits to the enterprise
Companies can choose from one of three VoIP architectures -- on-premises, SaaS VoIP or hybrid cloud. Learn what features and functionality each deployment model offers. Continue Reading
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Compare offerings from 8 leading cloud and hybrid VoIP vendors
Learn how organizations can select the enterprise VoIP vendor that offers the platform with the best mix of functionality, interoperability, reliability and ongoing support. Continue Reading
Manage Voice and unified communications
Learn to apply best practices and optimize your operations.
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How to launch VoIP services for business customers
Vendor selection, cross-selling and in-depth product knowledge are the keys to success when it comes to offering Voice over IP services, Mike Bloomfield writes. Continue Reading
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Messaging platforms flout traditional real-time telephony
Business messaging defies traditional telephony-centric, real-time communications. The persistence and efficiency of web-based messaging offers a new way to collaborate. Continue Reading
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Embedding video into apps streamlines communications
By embedding video communications into business applications, CPaaS technology can help enterprises untangle collaboration complexities and boost user engagement. Continue Reading
Problem Solve Voice and unified communications Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
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Microsoft Exchange Unified Messaging change presents dilemma
The arrival of Exchange 2019 also means the end of unified messaging in the on-premises offering. Admins who use voicemail in Outlook should explore their options. Continue Reading
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We need to talk ... about team chat app security
Team collaboration applications such as Slack and Unify Circuit can make life easier for enterprises. But for some organizations, the risk might not be worth the reward. Continue Reading
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Integrate contact center and unified communications platforms
The lines are blurring between contact center and unified communications platforms, as team messaging capabilities help agents collaborate and resolve customer issues. Continue Reading