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Voice and unified communications News
January 25, 2019
According to Avaya, the business communications vendor will reward partners that help build out Avaya cloud business; other channel news from the week.
November 13, 2018
The Cisco software strategy is accelerating, according to a company official who cites growth in recurring revenue, enterprise agreements and Lifecycle Advisors as evidence.
June 29, 2018
Channel partnership strategy: Scale Computing and Nutanix have launched partner programs in the hyper-converged solutions market; other news from the week.
November 02, 2017
Channel execs at Cisco Partner Summit 2017 said they see potential in Spark Assistant, a new conversational assistant that uses machine learning technology from MindMeld.
Voice and unified communications Get Started
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Channel partners can use unified communications APIs to help customers simplify business workflows. Learn about this niche opportunity and what trends will shape the market. Continue Reading
Channel partners said Amazon's new Chime unified communications offering has the potential to disrupt the market, but may need additional features to boost its competitive stance. Continue Reading
When integrating APIs into your business applications, be sure to forecast your communications traffic, rank your business performance metrics and try out potential vendors. Continue Reading
Evaluate Voice and unified communications Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
VoIP platform technology provides the foundation for modern unified communications tools, which evolved from analog to digital voice systems that operate on IP networks. Continue Reading
Companies can choose from one of three VoIP architectures -- on-premises, SaaS VoIP or hybrid cloud. Learn what features and functionality each deployment model offers. Continue Reading
Learn how organizations can select the enterprise VoIP vendor that offers the platform with the best mix of functionality, interoperability, reliability and ongoing support. Continue Reading
Manage Voice and unified communications
Learn to apply best practices and optimize your operations.
Vendor selection, cross-selling and in-depth product knowledge are the keys to success when it comes to offering Voice over IP services, Mike Bloomfield writes. Continue Reading
Business messaging defies traditional telephony-centric, real-time communications. The persistence and efficiency of web-based messaging offers a new way to collaborate. Continue Reading
By embedding video communications into business applications, CPaaS technology can help enterprises untangle collaboration complexities and boost user engagement. Continue Reading
Problem Solve Voice and unified communications Issues
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The arrival of Exchange 2019 also means the end of unified messaging in the on-premises offering. Admins who use voicemail in Outlook should explore their options. Continue Reading
Team collaboration applications such as Slack and Unify Circuit can make life easier for enterprises. But for some organizations, the risk might not be worth the reward. Continue Reading
The lines are blurring between contact center and unified communications platforms, as team messaging capabilities help agents collaborate and resolve customer issues. Continue Reading