Voice and unified communications

News and features on networking technologies, trends and services. Find out about managed network services technology and other areas of interest to managed service providers.

July 14, 2021 14 Jul'21
Microsoft Inspire 2021 takes on 'era of rapid change'

The vendor kicked off its virtual event with new visions for its technologies, aimed at aligning with a world where digital adoption has skyrocketed.
May 14, 2021 14 May'21
Carousel Industries deal positions NWN for hybrid work

NWN cited the expansion of its customer base and geographical reach as key benefits driving its Carousel Industries acquisition; other IT channel news.
March 19, 2021 19 Mar'21
Workplace from Facebook partner firms get new program

The revamped channel strategy for Workplace by Facebook emphasizes resellers and systems integrators; more IT channel news.
December 22, 2020 22 Dec'20
Deloitte, Google highlight 3 workforce trends for 2021

Executives from Deloitte Consulting and Google Workspace discuss how workforce trends that emerged during the pandemic will gain momentum in the year ahead.

Bring yourself up to speed with our introductory content

Service Profile Identifier (SPID)

In telecommunications, a Service Profile Identifier (SPID) is a number assigned by a phone company to a terminal on an Integrated Services Digital Network (ISDN) B-channel. Continue Reading
trunk (trunking)

A network trunk is a communications line or link designed to carry multiple signals simultaneously to provide network access between two points. Continue Reading
How to calculate video conferencing bandwidth requirements

Image motion, frame rates and screen resolution often dictate video conferencing bandwidth requirements. Learn four steps to address remote and office video call bandwidth needs. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

AI, zero trust support remote work technologies

Artificial intelligence and zero-trust frameworks have played a critical role in helping enterprises support a surging remote workforce. Continue Reading
10 essential business benefits of unified communications

How can unified communications tools benefit your business? Explore these 10 unified communications benefits to make the best deployment decision for your needs. Continue Reading
ClearScale telemedicine app uses range of Amazon services

Creative Practice Solutions, a medical consulting company, called on ClearScale to develop a telemedicine offering that lets physicians conduct and record remote patient visits. Continue Reading

Learn to apply best practices and optimize your operations.

Taking on today's free-for-all approach to higher ed tech

The rapid deployment of higher ed technology during the COVID-19 crisis has delivered mixed results. However, while challenges persist, the future looks bright. Continue Reading
Remote learning technology emerges as top ed market focus

MSPs and consultants say customers in the education vertical are ramping up distance learning systems as they prepare for the new school year amid the COVID-19 pandemic. Continue Reading
How to launch VoIP services for business customers

Vendor selection, cross-selling and in-depth product knowledge are the keys to success when it comes to offering Voice over IP services, Mike Bloomfield writes. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Tips for successful virtual sales and consulting meetings

Channel partners should learn to make the most of virtual sales and consulting meetings. Scott Ford of Pronesis Technology Group offers advice on tactics that work. Continue Reading
Microsoft Exchange Unified Messaging change presents dilemma

The arrival of Exchange 2019 also means the end of unified messaging in the on-premises offering. Admins who use voicemail in Outlook should explore their options. Continue Reading
We need to talk ... about team chat app security

Team collaboration applications such as Slack and Unify Circuit can make life easier for enterprises. But for some organizations, the risk might not be worth the reward. Continue Reading