Traditional and emerging business partner models

Get news and trends information on traditional and emerging business partner models, from value-added resellers to digital consulting service providers. Get information to jump start your channel partner strategy plan.

February 21, 2020 21 Feb'20
Salesforce consulting services deals go global

Publicis Sapient's buyout of Sapient i7 is the latest acquisition in the increasingly globalized Salesforce consulting services market; more channel news from the week.
January 16, 2020 16 Jan'20
SMBs grappling with digital transformation initiatives

SMBs are eager to embrace digital transformation, but many businesses encounter challenges when trying to implement new technology, an Insight Enterprises report found.
December 17, 2019 17 Dec'19
Google Cloud partners key to 2020 enterprise expansion

In this Q&A, Kirsten Kliphouse, president of Google Cloud North America sales, discusses her top priorities and opportunities for channel partners in 2020.
December 16, 2019 16 Dec'19
AWS, Microsoft, IT services companies top 2019 channel news

Our top 10 news stories of 2019 feature major moves by AWS, Microsoft and global IT services companies such as Accenture, DXC Technology and Wipro.

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service-level agreement (SLA)

A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. Continue Reading
Top 10 2019 feature stories for channel partner companies

Channel partner readers in 2019 took interest in a wide variety of topics, including emerging tech and business management challenges. Here are our 10 most-read feature stories. Continue Reading
Managed IT services glossary: Terms of the trade

Managed service providers represent an important subset of the channel partner ecosystem. Browse the terms below to sharpen your understanding of MSPs and their service offerings. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

RPA market's next step? It's complicated

Some RPA vendors seek ease of use, while others pursue higher intelligence. Some customers pause RPA projects, while others are getting started. Consultants navigate the tangle. Continue Reading
ServiceNow implementation upgrades reinsurer's finance unit

In 2017, Accenture embarked on an unconventional ServiceNow deployment on behalf of global reinsurer Scor. Learn how the implementation helped modernize Scor's finance department. Continue Reading
Ended support for Windows Server 2008 leaves clients circumspect

The conclusion of support for Windows Server 2008 has Microsoft partners helping clients decide what to do next. A wholesale transition to Azure is one option under consideration. Continue Reading

Learn to apply best practices and optimize your operations.

Accenture: How to tackle cloud service management issues

An Accenture study found that many organizations have yet to reach their cloud computing objectives. Here are tips for tackling cloud sprawl and other management challenges. Continue Reading
MBX Systems reinvents itself in computer hardware manufacturing

Twenty-five-year-old MBX Systems, a computer hardware manufacturer, is an example of how technology companies can continually adapt to the ever-changing marketplace. In 1995, the organization ... Continue Reading
Channel partner account manager role is due for a refresh

As change continues to sweep through the IT industry and channel ecosystem, vendors need to evolve the functions of partner account managers to keep up with the times. Continue Reading

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Robotic process automation market needs provider boost to accelerate

RPA vendors, service providers and their customers must find ways to overcome time-consuming tasks and bottlenecks to accelerate the technology's enterprise adoption. Continue Reading
How the channel can help fight bias in AI applications

Customers' AI applications pose the risk of producing prejudiced results. Channel firms, however, can step in to educate organizations and reduce harmful biases within AI systems. Continue Reading
Applying AI: Accenture exec cites customer opportunities

Mike Sutcliff, group chief executive at Accenture Digital, talks about the challenges of applying AI, digital thread and augmented reality to real-world business issues. Continue Reading