Technology Business Management Software

Read case studies, tips and technology overview articles for managed service providers considering, implementing or running technology business management software. Gain insight into applications such as RMM, PSA and other tools for automating business processes.

July 23, 2019 23 Jul'19
Managed security services make progress in SMB sector

Providing managed security services to small and medium-sized businesses has never been easier, but gaps in cybersecurity tools and customer education remain as challenges.
July 12, 2019 12 Jul'19
IUR policy scrapped amid Microsoft channel partner feedback

Microsoft has rescinded a policy that would have had Microsoft channel partners paying for software they currently use under IUR licenses.
June 20, 2019 20 Jun'19
Kaseya software expansion, sales support targets MSPs

Kaseya has had a busy few weeks, launching and acquiring products, unveiling a $500 million investment and setting up a program to boost MSP sales readiness.
May 31, 2019 31 May'19
RapidFire Tools, Kaseya embark on 100 points of integration

MSPs will see tighter integration between an expanding RapidFire Tools product line and Kaseya software in the coming months; more news from the week.

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managed service provider (MSP)

A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Continue Reading
RMM software (remote monitoring and management software)

RMM software (remote monitoring and management software) is a type of application that IT service providers use to maintain their clients' IT infrastructure and systems. Continue Reading
Microsoft Intune

Microsoft Intune is a cloud-based enterprise mobility management tool that aims to help organizations manage the mobile devices employees use to access corporate data and applications, such as email. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Professional services automation tools take on integration, AI

Professional services automation vendors are taking on more integration and incorporating technologies such as AI and machine learning into their PSA tool offerings. Continue Reading
Remote monitoring and management software gets more automated

Vendors that make business management software for managed service providers are expanding RMM software automation, but partners may struggle to fully exploit the newer features. Continue Reading
Remote monitoring and management software: Vendors expand, integrate

RMM vendors are extending their product lines into areas ranging from documentation to backup, but face an integration challenge when it comes to providing a unified interface. Continue Reading

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Sensu targets MSPs with multi-cloud monitoring, multi-tenancy

Sensu's multi-cloud monitoring tool has been redesigned to support multi-tenancy, a plus for managed service providers. Continue Reading
MSP software takes a different turn in ServiceNow-LogicMonitor link

MSP software comes in various forms and combinations. Some larger MSPs are adopting ServiceNow and LogicMonitor to automate core business functions. Continue Reading
Self-service analytics at Accenture boosts knowledge workers

Accenture's enterprise analytics and AI models are helping the firm on a number of fronts, including determining sales opportunities, pricing deals and complying with internal and customer expense policies. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Three tips for dealing with the IT labor shortage

IT companies should seek out motivated workers, commit to continuous learning and invest in employee well-being to minimize the effects of the IT labor shortfall. Continue Reading
MSP ticketing system: Autotask's new UI draws round of applause

Autotask's new ticketing system user interface ranked among the top developments at the company's annual partner conference. Channel companies tell why. Continue Reading
Software robots transforming IT services industry

IT service providers, particularly large, global outsourcing firms, are helping customers deploy robotic process automation and also using the technology internally. Continue Reading