Technology Business Management Software

Read case studies, tips and technology overview articles for managed service providers considering, implementing or running technology business management software. Gain insight into applications such as RMM, PSA and other tools for automating business processes.

February 01, 2021 01 Feb'21
ConnectWise buys Service Leadership, benchmarking data

MSP software house ConnectWise has acquired Service Leadership Inc., a consultancy that offers financial and operational benchmarking tools and data.
December 02, 2020 02 Dec'20
MSP cybersecurity and compliance challenges loom in 2021

With the rocky 2020 nearing its close, MSPs should expect significant shifts in the cybersecurity and compliance landscape ahead, according to NinjaRMM's CISO.
November 10, 2020 10 Nov'20
MSP software vendor ConnectWise buys Perch, StratoZen

ConnectWise will build out its MSP security offerings by integrating Perch Security and StratoZen technology. The company also revealed plans to streamline product development.
October 13, 2020 13 Oct'20
Optimiz taps Moogsoft AIOps platform

Moogsoft's relationship with Optimiz, a partner based in Toronto, expands the company's IT channel relationships in the growing AIOps market.

Bring yourself up to speed with our introductory content

RMM software (remote monitoring and management software)

RMM software (remote monitoring and management software) is a type of application that information technology (IT) service providers use to maintain their clients' IT infrastructure and systems. Continue Reading
managed service provider (MSP)

A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Continue Reading
Microsoft Intune

Microsoft Intune is a cloud-based enterprise mobility management tool that aims to help organizations manage the mobile devices employees use to access corporate data and applications, such as email. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

M&A integration plan calls for careful systems balance

Systems and business process rationalization can be a chore when pursuing a post-merger integration plan. IT services firms carefully choose the components to deploy companywide. Continue Reading
AI in managed service software to boost automation

From security to streamlined help desk systems, AI could have profound benefits for MSPs in the future. Continue Reading
5 PSA software tools to help MSPs streamline business processes

Professional services automation tools offer MSPs and IT consulting firms with a variety of integrated applications they can use to manage projects, billing, assets and inventory. Continue Reading

Learn to apply best practices and optimize your operations.

How MSPs can build a post-merger integration team

Combining two companies is a complex undertaking, spanning employees, operations and line-of-business applications. An integration team ensures MSPs stay on task. Continue Reading
Auvik Networks explores network management's future

As network infrastructure becomes more complex, Auvik Networks aims to equip its MSP partners with tools for better visibility, cloud management and more. Continue Reading
SaaS monitoring, management tools take shape for MSPs

A new category of SaaS monitoring and management software has emerged, designed specifically for MSPs and their small business clients. Learn why these tools matter. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

MSPs tap Red Hat Ansible for managed services automation

IT services providers have deployed the Red Hat Ansible Automation Platform to minimize repetitive work and boost productivity -- even in uncertain times. Continue Reading
Tips for overcoming MSP patch management pain points

Software patch management is more difficult than it once was. Industry experts offer advice on how to best stay ahead of the patching curve and reduce risks to both MSPs and customers. Continue Reading
MSP software vendors play catch-up with security threats

Hackers have exploited MSP software tools such as remote monitoring and management as a conduit for cyberattacks, leading some vendors to issue new security measures and resources. Continue Reading