Technology Business Management Software

Read case studies, tips and technology overview articles for managed service providers considering, implementing or running technology business management software. Gain insight into applications such as RMM, PSA and other tools for automating business processes.

June 02, 2020 02 Jun'20
ChefConf 2020 cites partner role in digital transformation

Executives speaking at ChefConf cited the role of partners in guiding customers through the sometimes difficult digital transformation journey. Chef also unveiled new tools.
March 17, 2020 17 Mar'20
Coronavirus dims tech outlook 2020, spurs free security offers

Forrester has dropped tech growth projections for numerous sectors including consulting. Meanwhile, some security vendors are targeting MSPs with free product licenses.
January 31, 2020 31 Jan'20
Pulseway RMM software zeroes in on technician efficiency

Pulseway plans to expand the scope of its RMM software product this year as it vies for more MSP customers. The independent RMM vendor grew its global customer base by about 30% in 2019, reaching ...
October 30, 2019 30 Oct'19
ConnectWise-Continuum buyout shakes up MSP software market

ConnectWise is purchasing its longtime competitor Continuum in a deal that is guaranteed to reshape the managed service provider software space.

Bring yourself up to speed with our introductory content

managed service provider (MSP)

A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Continue Reading
RMM software (remote monitoring and management software)

RMM software (remote monitoring and management software) is a type of application that IT service providers use to maintain their clients' IT infrastructure and systems. Continue Reading
Microsoft Intune

Microsoft Intune is a cloud-based enterprise mobility management tool that aims to help organizations manage the mobile devices employees use to access corporate data and applications, such as email. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Comprehensive PowerShell guide for new and seasoned admins

PowerShell has emerged as an important IT automation tool for on-premises and cloud resources. This overview covers a range of topics to get you up to speed. Continue Reading
PowerShell automation helps MSPs, but with some caveats

PowerShell scripting can help MSPs automate mundane and time-consuming chores, but service providers need to test their scripts and look to security first. Continue Reading
Nerdio for Azure arrives in Ingram Micro Cloud Marketplace

Nerdio's cloud transition continues with its distribution agreement with Ingram Micro, which offers Nerdio's Azure automation product for MSPs on Ingram Micro Cloud Marketplace. Continue Reading

Learn to apply best practices and optimize your operations.

Windward Consulting accelerates managed services

Windward Consulting wasn't initially enthused with managed services, but now the company is adding MSP offerings around platforms such as ServiceNow, Splunk, IBM and Moogsoft. Continue Reading
MSP automation taps PowerShell as multi-tool

As MSP automation becomes increasingly important amid complex customer environments, service providers have turned to PowerShell as a flexible multi-tool. Continue Reading
MSP software vendors play catch-up with security threats

Hackers have exploited MSP software tools such as remote monitoring and management as a conduit for cyberattacks, leading some vendors to issue new security measures and resources. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Tips for overcoming MSP patch management pain points

Software patch management is more difficult than it once was. Industry experts offer advice on how to best stay ahead of the patching curve and reduce risks to both MSPs and customers. Continue Reading
Three tips for dealing with the IT labor shortage

IT companies should seek out motivated workers, commit to continuous learning and invest in employee well-being to minimize the effects of the IT labor shortfall. Continue Reading
MSP ticketing system: Autotask's new UI draws round of applause

Autotask's new ticketing system user interface ranked among the top developments at the company's annual partner conference. Channel companies tell why. Continue Reading