Technology Business Management Software

Read case studies, tips and technology overview articles for managed service providers considering, implementing or running technology business management software. Gain insight into applications such as RMM, PSA and other tools for automating business processes.

January 31, 2020 31 Jan'20
Pulseway RMM software zeroes in on technician efficiency

Pulseway plans to expand the scope of its RMM software product this year as it vies for more MSP customers. The independent RMM vendor grew its global customer base by about 30% in 2019, reaching ...
October 30, 2019 30 Oct'19
ConnectWise-Continuum buyout shakes up MSP software market

ConnectWise is purchasing its longtime competitor Continuum in a deal that is guaranteed to reshape the managed service provider software space.
July 23, 2019 23 Jul'19
Managed security services make progress in SMB sector

Providing managed security services to small and medium-sized businesses has never been easier, but gaps in cybersecurity tools and customer education remain as challenges.
July 12, 2019 12 Jul'19
IUR policy scrapped amid Microsoft channel partner feedback

Microsoft has rescinded a policy that would have had Microsoft channel partners paying for software they currently use under IUR licenses.

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managed service provider (MSP)

A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Continue Reading
RMM software (remote monitoring and management software)

RMM software (remote monitoring and management software) is a type of application that IT service providers use to maintain their clients' IT infrastructure and systems. Continue Reading
Microsoft Intune

Microsoft Intune is a cloud-based enterprise mobility management tool that aims to help organizations manage the mobile devices employees use to access corporate data and applications, such as email. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

PowerShell automation helps MSPs, but with some caveats

PowerShell scripting can help MSPs automate mundane and time-consuming chores, but service providers need to test their scripts and look to security first. Continue Reading
Nerdio for Azure arrives in Ingram Micro Cloud Marketplace

Nerdio's cloud transition continues with its distribution agreement with Ingram Micro, which offers Nerdio's Azure automation product for MSPs on Ingram Micro Cloud Marketplace. Continue Reading
RMM software vendors pursue full managed services functionality

MSP software vendors have been busy building ecosystems of third-party integrations around their remote monitoring and management tools. Are these integrations benefiting MSPs? Continue Reading

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MSP automation taps PowerShell as multi-tool

As MSP automation becomes increasingly important amid complex customer environments, service providers have turned to PowerShell as a flexible multi-tool. Continue Reading
MSP software vendors play catch-up with security threats

Hackers have exploited MSP software tools such as remote monitoring and management as a conduit for cyberattacks, leading some vendors to issue new security measures and resources. Continue Reading
Cybersecurity puts managed services industry at a crossroads

MSP software vendor ConnectWise's annual IT Nation Connect event revealed the pressures managed service providers are under to transition to advanced cybersecurity. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Three tips for dealing with the IT labor shortage

IT companies should seek out motivated workers, commit to continuous learning and invest in employee well-being to minimize the effects of the IT labor shortfall. Continue Reading
MSP ticketing system: Autotask's new UI draws round of applause

Autotask's new ticketing system user interface ranked among the top developments at the company's annual partner conference. Channel companies tell why. Continue Reading
Software robots transforming IT services industry

IT service providers, particularly large, global outsourcing firms, are helping customers deploy robotic process automation and also using the technology internally. Continue Reading