Technology Business Management Software

Read case studies, tips and technology overview articles for managed service providers considering, implementing or running technology business management software. Gain insight into applications such as RMM, PSA and other tools for automating business processes.

November 10, 2020 10 Nov'20
MSP software vendor ConnectWise buys Perch, StratoZen

ConnectWise will build out its MSP security offerings by integrating Perch Security and StratoZen technology. The company also revealed plans to streamline product development.
October 13, 2020 13 Oct'20
Optimiz taps Moogsoft AIOps platform

Moogsoft's relationship with Optimiz, a partner based in Toronto, expands the company's IT channel relationships in the growing AIOps market.
September 29, 2020 29 Sep'20
New IT Glue integrations, features on tap for MSPs

At the GlueX conference, IT Glue product managers introduced updates to the Kaseya company's IT documentation, network documentation and collaboration-as-a-service offerings.
August 26, 2020 26 Aug'20
Kaseya aims to address MSP cybersecurity challenges

As MSPs look to balance customer security and in-house protection, Kaseya is continuing its investment in the cybersecurity portion of its IT management platform.

Bring yourself up to speed with our introductory content

RMM software (remote monitoring and management software)

RMM software (remote monitoring and management software) is a type of application that information technology (IT) service providers use to maintain their clients' IT infrastructure and systems. Continue Reading
managed service provider (MSP)

A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Continue Reading
Microsoft Intune

Microsoft Intune is a cloud-based enterprise mobility management tool that aims to help organizations manage the mobile devices employees use to access corporate data and applications, such as email. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

5 PSA software tools to help MSPs streamline business processes

Professional services automation tools offer MSPs and IT consulting firms with a variety of integrated applications they can use to manage projects, billing, assets and inventory. Continue Reading
New service lets partners research MSP technology stack

MSP Navigator offers managed service providers a product and service catalog, updates on integrations and access to peer groups, among other features. Continue Reading
Comprehensive PowerShell guide for new and seasoned admins

PowerShell has emerged as an important IT automation tool for on-premises and cloud resources. This overview covers a range of topics to get you up to speed. Continue Reading

Learn to apply best practices and optimize your operations.

Windward Consulting accelerates managed services

Windward Consulting wasn't initially enthused with managed services, but now the company is adding MSP offerings around platforms such as ServiceNow, Splunk, IBM and Moogsoft. Continue Reading
MSP automation taps PowerShell as multi-tool

As MSP automation becomes increasingly important amid complex customer environments, service providers have turned to PowerShell as a flexible multi-tool. Continue Reading
MSP software vendors play catch-up with security threats

Hackers have exploited MSP software tools such as remote monitoring and management as a conduit for cyberattacks, leading some vendors to issue new security measures and resources. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Tips for overcoming MSP patch management pain points

Software patch management is more difficult than it once was. Industry experts offer advice on how to best stay ahead of the patching curve and reduce risks to both MSPs and customers. Continue Reading
Three tips for dealing with the IT labor shortage

IT companies should seek out motivated workers, commit to continuous learning and invest in employee well-being to minimize the effects of the IT labor shortfall. Continue Reading
MSP ticketing system: Autotask's new UI draws round of applause

Autotask's new ticketing system user interface ranked among the top developments at the company's annual partner conference. Channel companies tell why. Continue Reading