Technology Business Management Software

Read case studies, tips and technology overview articles for managed service providers considering, implementing or running technology business management software. Gain insight into applications such as RMM, PSA and other tools for automating business processes.

July 09, 2021 09 Jul'21
Kaseya ransomware attack underlines vendor accountability

The Kaseya VSA breach may prove a major turning point for MSPs' relationships with their IT services software vendors; other IT channel news.
February 01, 2021 01 Feb'21
ConnectWise buys Service Leadership, benchmarking data

MSP software house ConnectWise has acquired Service Leadership Inc., a consultancy that offers financial and operational benchmarking tools and data.
December 02, 2020 02 Dec'20
MSP cybersecurity and compliance challenges loom in 2021

With the rocky 2020 nearing its close, MSPs should expect significant shifts in the cybersecurity and compliance landscape ahead, according to NinjaRMM's CISO.
November 10, 2020 10 Nov'20
MSP software vendor ConnectWise buys Perch, StratoZen

ConnectWise will build out its MSP security offerings by integrating Perch Security and StratoZen technology. The company also revealed plans to streamline product development.

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RMM software (remote monitoring and management software)

RMM software (remote monitoring and management software) is a type of application that information technology (IT) service providers use to maintain their clients' IT infrastructure and systems. Continue Reading
managed service provider (MSP)

A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Continue Reading
Microsoft Intune

Microsoft Intune is a cloud-based enterprise mobility management tool that aims to help organizations manage the mobile devices employees use to access corporate data and applications, such as email. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

IT services firms shoulder undue amount of security risk

A steady stream of major security breaches hasn't persuaded businesses to change their ways. IT services firms, meanwhile, continue to assume an inordinate amount of risk. Continue Reading
Top MSP marketing tools to generate leads

MSP marketing tools are a must-have for successful lead-gen efforts. Execs at Valiant Technology, SADA and Synoptek round up the products supporting their marketing strategies. Continue Reading
M&A integration plan calls for careful systems balance

Systems and business process rationalization can be a chore when pursuing a post-merger integration plan. IT services firms carefully choose the components to deploy companywide. Continue Reading

Learn to apply best practices and optimize your operations.

After Kaseya attack, MSPs should rethink RMM practices

The Kaseya ransomware attack in July wasn't the first security event to involve RMM tools, and it probably won't be the last. Dave Sobel asks if it's time that MSPs dump their RMMs. Continue Reading
How MSPs can build a post-merger integration team

Combining two companies is a complex undertaking, spanning employees, operations and line-of-business applications. An integration team ensures MSPs stay on task. Continue Reading
Auvik Networks explores network management's future

As network infrastructure becomes more complex, Auvik Networks aims to equip its MSP partners with tools for better visibility, cloud management and more. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

AI in managed service software to boost automation

From security to streamlined help desk systems, AI could have profound benefits for MSPs in the future. Continue Reading
MSPs tap Red Hat Ansible for managed services automation

IT services providers have deployed the Red Hat Ansible Automation Platform to minimize repetitive work and boost productivity -- even in uncertain times. Continue Reading
Tips for overcoming MSP patch management pain points

Software patch management is more difficult than it once was. Industry experts offer advice on how to best stay ahead of the patching curve and reduce risks to both MSPs and customers. Continue Reading