Running an MSP business

Explore news and resources to help you gain insight into running an MSP business. Get information pricing, staffing, sales and business systems to help you develop or refine your MSP business model.

January 11, 2019 11 Jan'19
RMM software vendor Pulseway gains traction in MSP market

MSPs can expect Pulseway to add machine learning-based features and third-party integrations to its RMM software in 2019; other news from the week.
December 21, 2018 21 Dec'18
Kaseya-IT Glue buyout won't sever ties with MSP software competitors

The Kaseya-IT Glue acquisition, two years in the making, will not affect the IT documentation vendor's integrations with Kaseya's competitors, according to Kaseya CEO; other channel news from the week.
November 13, 2018 13 Nov'18
Three highlights of IT Nation Connect 2018

Last week's IT Nation Connect event, ConnectWise's annual users conference, held in Orlando, Fla., hit on a few of the core trends that channel partners grapple with today. Trends included the need ...
November 09, 2018 09 Nov'18
IT Nation 2018 drills into managed security opportunity

At the IT Nation 2018 conference, ConnectWise CEO Arnie Bellini bid attendees to embrace the fast-growing managed security market and abandon their generalist approaches.

Bring yourself up to speed with our introductory content

Mainframe technology investments spur channel opportunities

Mainframe systems provide a potential target for modernization initiatives, as well as an area of focus for channel partners with the right skills. Continue Reading
IT consultant

A consultant is an experienced individual in a given field who provides expert advice for a fee. Consultants typically work as independent contractors and are hired on a short-term basis. A consultant may also be an employee at a consulting firm. Continue Reading
sales lead

A sales lead is a potential sales contact, individual or organization that expresses an interest in your goods or services. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Is the master MSP business model still relevant?

Master MSPs emerged more than a decade ago as a means for channel firms to develop managed services, but experts are split on whether the traditional model continues to hold sway. Continue Reading
Unconventional rivals to challenge IT channel companies

Channel companies in 2019 may find themselves weighing the merits of ISV partnerships versus the possibility of developing their own software lines of business. Continue Reading
Professional services automation tools take on integration, AI

Professional services automation vendors are taking on more integration and incorporating technologies such as AI and machine learning into their PSA tool offerings. Continue Reading

Learn to apply best practices and optimize your operations.

How to revamp your managed services pricing for predictable revenue

Many MSPs still rely heavily on an hourly billing rate and cost-plus pricing. Michael Backers, an MSPAlliance board member, offers advice on moving to managed services pricing. Continue Reading
What makes for a true MSP partner?

Serving as a customer's partner requires more than a marketing label. David Kaszowicz of Aventis Systems discusses how channel companies can become managing partners. Continue Reading
MSP market rides M&A momentum into 2019

Last year's mergers and acquisitions spree looks set to continue into 2019, as buyers look for geographic reach and skills that span multiple public cloud platforms. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Ease the MSP talent acquisition process with these tips

For Eric Hobbs, the key to the talent acquisition process is to recruit prospective employees early and often. Hobbs is CEO at Technology Associates, a managed service provider (MSP) in Cary, North ... Continue Reading
Information security certifications: Introductory level

This series looks at the top information security certifications for IT professionals. Part one reviews basic, vendor-neutral certifications for entry-level positions. Continue Reading
Channel execs grapple with IT security staffing challenges

Channel firms say security talent is hard to find and expensive to acquire. Learn how executives are overcoming the cybersecurity skills gap. Continue Reading