Running an MSP business

Explore news and resources to help you gain insight into running an MSP business. Get information pricing, staffing, sales and business systems to help you develop or refine your MSP business model.

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MSP Business Model Transformation: 5 Tips for Navigating Change

We designed this handbook to help you work through your business model transition. Learn 5 tips for navigating a MSP business model transformation, lessons learned from NSI’s journey from VAR to IT managed service company, and how to revamp your managed services pricing for predictable revenue.

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Running an MSP business News

July 10, 2020 10 Jul'20
PPP loan recipients include 15,000-plus service providers

Small Business Administration data showed more than 15,000 IT services firms received Paycheck Protection Act loans to handle cash flow and preserve jobs; more news from the week.
July 02, 2020 02 Jul'20
ConnectWise ups ante in cybersecurity services market

ConnectWise is pushing deeper into the security market by launching an MSP-specific cybersecurity framework. Get insight into the MSP+ Cybersecurity Framework initiative.
July 02, 2020 02 Jul'20
Pandemic influences IT staffing trends

The pandemic and economic uncertainty is influencing IT staffing priorities within the tech industry, according to new research; other news from the week.
June 16, 2020 16 Jun'20
Cohesity service providers gain pay-per-use pricing

Cohesity's new pricing model lets cloud and managed service providers consume the company's data management offerings based on a commitment as low as $2,000 per month.

Running an MSP business Get Started

Bring yourself up to speed with our introductory content

Prioritize personality in your IT recruitment strategy

An effective IT recruitment strategy weighs a candidate's qualifications -- and personality. Cheaper Than A Geek's chief nerd explains his approach to hiring and retention. Continue Reading
TIN (Taxpayer Identification Number)

A Taxpayer Identification Number (TIN), in the United States, is a unique nine-digit number for identifying an individual, business or other entity in tax returns and additional documents filed with the Internal Revenue Service (IRS). Continue Reading
Defense Contract Management Agency (DCMA)

The Defense Contract Management Agency (DCMA) is a component of the United States Department of Defense (DoD) that works with defense contractors to ensure government services and supplies are delivered on time, come at the expected cost and satisfy... Continue Reading

Evaluate Running an MSP business Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

Datto MSP report points to evolving market

COVID-19 has changed the cloud adoption game for managed service providers, according to Rob Rae, Datto's senior vice president of business development. Continue Reading
Will break/fix IT services play a role in the future?

Charles Weaver sees diminished use for break/fix IT services by companies because reactive IT not providing better security, privacy or automation. Continue Reading
New service lets partners research MSP technology stack

MSP Navigator offers managed service providers a product and service catalog, updates on integrations and access to peer groups, among other features. Continue Reading

Manage Running an MSP business

Learn to apply best practices and optimize your operations.

MSP business model and financial lessons learned in pandemic

MSPs are facing financial uncertainty due to the pandemic. Industry experts offer advice on managing the pandemic's impact and preparing for hard times. Continue Reading
Remote workforce management strategies for MSPs

Channel partners have been rethinking employee productivity, collaboration and skills development. Learn how Ensono, SADA Systems and AllCloud have adjusted their approaches. Continue Reading
How capital affects MSPs and technology services companies

Vendors that get acquired promise a lot of things but don't always deliver. Here are several recommendations to help MSPs and technology services companies adjust their strategies accordingly. Continue Reading

Problem Solve Running an MSP business Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

MSP staffing strategies change during a pandemic

The overall economic and employment impact of coronavirus is affecting service provider staffing -- some more than others, if at all. See why and gain tips to help with hiring. Continue Reading
Tips for overcoming MSP patch management pain points

Software patch management is more difficult than it once was. Industry experts offer advice on how to best stay ahead of the patching curve and reduce risks to both MSPs and customers. Continue Reading
Top tips for providing co-managed IT services

Co-managed IT services give MSPs an opportunity to partner with the internal IT staff of their clients. Get insight into how to successfully implement a CoMITS offering. Continue Reading