Running an MSP business

Explore news and resources to help you gain insight into running an MSP business. Get information pricing, staffing, sales and business systems to help you develop or refine your MSP business model.

July 12, 2019 12 Jul'19
IUR policy scrapped amid Microsoft channel partner feedback

Microsoft has rescinded a policy that would have had Microsoft channel partners paying for software they currently use under IUR licenses.
July 12, 2019 12 Jul'19
Microsoft Azure partners get new tool, migration program

Microsoft has uncorked a series of announcements on the eve of Microsoft Inspire, many of them focused on Microsoft Azure management and migration; more news from the week.
June 20, 2019 20 Jun'19
Kaseya software expansion, sales support targets MSPs

Kaseya has had a busy few weeks, launching and acquiring products, unveiling a $500 million investment and setting up a program to boost MSP sales readiness.
May 31, 2019 31 May'19
RapidFire Tools, Kaseya embark on 100 points of integration

MSPs will see tighter integration between an expanding RapidFire Tools product line and Kaseya software in the coming months; more news from the week.

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Learn about the top networking certifications for telecom

Use this expert advice to wade through myriad telecom certifications and pinpoint the top networking certifications for the telecom industry, like TCO, iNARTE and BICSI certifications. Continue Reading
hardware-as-a-service (in managed services)

Hardware-as-a-service (HaaS) is a procurement model that is similar to leasing or licensing in which hardware that belongs to a managed service provider (MSP) is installed at a customer's site and a service level agreement (SLA) defines the ... Continue Reading
managed service provider (MSP)

A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Tech skills gap gives rise to IT apprenticeship programs

In the highly competitive tech labor market, channel partners are formalizing IT apprenticeship programs to cultivate the next generation of IT talent. Continue Reading
Is the master MSP business model still relevant?

Master MSPs emerged more than a decade ago as a means for channel firms to develop managed services, but experts are split on whether the traditional model continues to hold sway. Continue Reading
Unconventional rivals to challenge IT channel companies

Channel companies in 2019 may find themselves weighing the merits of ISV partnerships versus the possibility of developing their own software lines of business. Continue Reading

Learn to apply best practices and optimize your operations.

Sensu targets MSPs with multi-cloud monitoring, multi-tenancy

Sensu's multi-cloud monitoring tool has been redesigned to support multi-tenancy, a plus for managed service providers. Continue Reading
MSP software takes a different turn in ServiceNow-LogicMonitor link

MSP software comes in various forms and combinations. Some larger MSPs are adopting ServiceNow and LogicMonitor to automate core business functions. Continue Reading
Self-service analytics at Accenture boosts knowledge workers

Accenture's enterprise analytics and AI models are helping the firm on a number of fronts, including determining sales opportunities, pricing deals and complying with internal and customer expense policies. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Hackers target MSPs, but not all are prepared

Managed service provider security is being put to the test as hackers target MSPs with increasing frequency. Even a relatively simple attack can compromise a service provider. Continue Reading
How to succeed at managed services marketing

The marketing formula at service provider DynTek includes executive briefings, messaging around innovation and transformation, and a blend of traditional and digital techniques. Continue Reading
Ease the MSP talent acquisition process with these tips

For Eric Hobbs, the key to the talent acquisition process is to recruit prospective employees early and often. Hobbs is CEO at Technology Associates, a managed service provider (MSP) in Cary, North ... Continue Reading