Running an MSP business

Explore news and resources to help you gain insight into running an MSP business. Get information pricing, staffing, sales and business systems to help you develop or refine your MSP business model.

September 04, 2019 04 Sep'19
Insight-PCM deal opens integration, service opportunities

Insight CEO Ken Lamneck says the newly closed PCM purchase will augment the combined company's managed service offerings, add scale to its product business and boost efficiency.
August 23, 2019 23 Aug'19
Managed services companies remain hot M&A ticket

The pace of merger and acquisition transactions in the MSP market shows no signs of slowing, despite macroeconomic developments; more news from the week.
August 02, 2019 02 Aug'19
IBM Cloud Paks open new business for channel partners

The IBM-Red Hat merger has produced IBM Cloud Paks, a new OpenShift-based product line. Executives said Cloud Paks will benefit both IBM and Red Hat's partners; other news.
July 23, 2019 23 Jul'19
Managed security services make progress in SMB sector

Providing managed security services to small and medium-sized businesses has never been easier, but gaps in cybersecurity tools and customer education remain as challenges.

Bring yourself up to speed with our introductory content

Learn about the top telecom certifications

Use this expert advice to wade through myriad telecom certifications and pinpoint the top certifications for the industry, like TCO, iNARTE and BICSI certifications. Continue Reading
hardware-as-a-service (in managed services)

Hardware-as-a-service (HaaS) is a procurement model that is similar to leasing or licensing in which hardware that belongs to a managed service provider (MSP) is installed at a customer's site and a service level agreement (SLA) defines the ... Continue Reading
managed service provider (MSP)

A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

RMM software vendors pursue full managed services functionality

MSP software vendors have been busy building ecosystems of third-party integrations around their remote monitoring and management tools. Are these integrations benefiting MSPs? Continue Reading
Tech skills gap gives rise to IT apprenticeship programs

In the highly competitive tech labor market, channel partners are formalizing IT apprenticeship programs to cultivate the next generation of IT talent. Continue Reading
Is the master MSP business model still relevant?

Master MSPs emerged more than a decade ago as a means for channel firms to develop managed services, but experts are split on whether the traditional model continues to hold sway. Continue Reading

Learn to apply best practices and optimize your operations.

Sensu targets MSPs with multi-cloud monitoring, multi-tenancy

Sensu's multi-cloud monitoring tool has been redesigned to support multi-tenancy, a plus for managed service providers. Continue Reading
MSP software takes a different turn in ServiceNow-LogicMonitor link

MSP software comes in various forms and combinations. Some larger MSPs are adopting ServiceNow and LogicMonitor to automate core business functions. Continue Reading
Self-service analytics at Accenture boosts knowledge workers

Accenture's enterprise analytics and AI models are helping the firm on a number of fronts, including determining sales opportunities, pricing deals and complying with internal and customer expense policies. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Hackers target MSPs, but not all are prepared

Managed service provider security is being put to the test as hackers target MSPs with increasing frequency. Even a relatively simple attack can compromise a service provider. Continue Reading
How to succeed at managed services marketing

The marketing formula at service provider DynTek includes executive briefings, messaging around innovation and transformation, and a blend of traditional and digital techniques. Continue Reading
Ease the MSP talent acquisition process with these tips

For Eric Hobbs, the key to the talent acquisition process is to recruit prospective employees early and often. Hobbs is CEO at Technology Associates, a managed service provider (MSP) in Cary, North ... Continue Reading