Running an MSP business

Explore news and resources to help you gain insight into running an MSP business. Get information pricing, staffing, sales and business systems to help you develop or refine your MSP business model.

July 30, 2021 30 Jul'21
Cybersecurity consulting, MSSPs in channel spotlight

Channel companies have put a premium on cybersecurity services in 2021. The latest round of market activity features Deloitte and Epiphany Systems; other news.
July 23, 2021 23 Jul'21
Cloud, IT security continue to reshape MSP business model

Recent channel research suggests MSPs increasingly prioritize cloud computing and IT security as part of their core business models; other IT channel news.
July 16, 2021 16 Jul'21
Microsoft partner community gets industry cloud, training boost

At Microsoft Inspire, the company expanded its industry cloud portfolio with a sustainability cloud and promised to expand partners' technical expertise; other IT channel news.
July 09, 2021 09 Jul'21
Kaseya ransomware attack underlines vendor accountability

The Kaseya VSA breach may prove a major turning point for MSPs' relationships with their IT services software vendors; other IT channel news.

Bring yourself up to speed with our introductory content

6 best practices for informing MSP clients about cyber risks

With the cybersecurity threat landscape in a constant state of change, MSPs must help clients understand how to protect themselves. Here are six best practices. Continue Reading
How to craft client-friendly MSP websites

MSPs' company websites are often a missed opportunity to connect with customers. Here are tips on how to market an MSP online using language your clients will understand. Continue Reading
How MSPs can get started with DEI initiatives

Many small IT firms have yet to launch diversity, equity and inclusion initiatives within their organizations. Here's how to get started. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Outcome-based contracts: Be careful what you wish for

Outcome-based contracting has gained momentum in the IT services market, but Charles Weaver cautions against its use by managed service providers. Continue Reading
Guide to building and executing an MSP business model

This managed service guide provides an overview of how to get started in the MSP business, covering the basics of building a service provider and the challenges in doing so. Continue Reading
Tips for MSPs to bridge the cybersecurity talent gap

Hiring and retaining cybersecurity professionals represent uphill battles. Some MSPs have adopted a combination of internal training and AI tools to offset the dearth in talent. Continue Reading

Learn to apply best practices and optimize your operations.

How cloud consultants execute a product development strategy

Creating intellectual property can help partners meet soaring demand for cloud services, differentiate their offerings and boost their appeal to investors. Continue Reading
After Kaseya attack, MSPs should rethink RMM practices

The Kaseya ransomware attack in July wasn't the first security event to involve RMM tools, and it probably won't be the last. Dave Sobel asks if it's time that MSPs dump their RMMs. Continue Reading
4 tips for managing client relationships in a virtual world

With many businesses opting to rely on remote work technologies, channel partners need new strategies for managing client relationships. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

AI in managed service software to boost automation

From security to streamlined help desk systems, AI could have profound benefits for MSPs in the future. Continue Reading
MSPs tap Red Hat Ansible for managed services automation

IT services providers have deployed the Red Hat Ansible Automation Platform to minimize repetitive work and boost productivity -- even in uncertain times. Continue Reading
MSP business model and financial lessons learned in pandemic

MSPs are facing financial uncertainty due to the pandemic. Industry experts offer advice on managing the pandemic's impact and preparing for hard times. Continue Reading