Running an MSP business

Explore news and resources to help you gain insight into running an MSP business. Get information pricing, staffing, sales and business systems to help you develop or refine your MSP business model.

January 15, 2021 15 Jan'21
Cloud distributor Pax8 pursues UK growth, tech innovation

Pax8 fueled its global ambitions in a span of two weeks with a U.K.-based acquisition and strategic leadership team, in addition to a $98 million boost in funding.
January 08, 2021 08 Jan'21
Atos floats DXC acquisition proposal

Paris-based IT services company Atos is reportedly eyeing DXC Technology as an acquisition target -- a move that would greatly scale Atos' North American presence; other news.
December 23, 2020 23 Dec'20
2021 in-person, virtual channel partner events calendar

The 2021 channel partner event schedule features a mix of virtual and in-person conferences. Our listings include events for MSPs, consultants, VARs, SIs and other partner types.
December 04, 2020 04 Dec'20
MSP M&A activity surges with more deals on tap for 2021

A recent frenzy of IT consultant and MSP M&A activity saw companies such as Logically, Sysnet, West Monroe and Deloitte expanding their capabilities; other IT channel news.

Bring yourself up to speed with our introductory content

service-level agreement (SLA)

A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. Continue Reading
Early IT channel career advice: Start at an MSP or a help desk?

Trying to figure out your first move post-college education isn't easy. Dave Sobel and other MSP influencers offer opinions on what may be the best way to begin an IT channel career. Continue Reading
cloud SLA (cloud service-level agreement)

A cloud SLA (cloud service-level agreement) is an agreement between a cloud service provider and a customer that ensures a minimum level of service is maintained. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Top tips for building a Microsoft Azure MSP practice

As MSPs expand into cloud offerings, many are deciding to focus on Microsoft Azure. Lunavi, Synoptek and 1Path explain why and how they grew their Microsoft Azure MSP practices. Continue Reading
What does data show regarding diversity in IT channel for 2020?

Dave Sobel updates his look at diversity in IT, with a greater focus on solution providers and vendors in the industry, aiming to help highlight companies championing diversity efforts. Continue Reading
MSP business planning for 2021: What you should consider

From remote working to new security threats, 2020 introduced a range of new dynamics for MSPs. Here are four important considerations to address in your business planning for 2021. Continue Reading

Learn to apply best practices and optimize your operations.

Managed IT services market to grow more competitive in 2021

Kaseya Corp. predicts multiple opportunities for MSPs to expand their businesses next year, but it also points to a backdrop of uncertainty and intensifying competition. Continue Reading
6 tips for channel partner sales, marketing in turbulent times

The pandemic introduced a new set of challenges for channel partner sales and marketing. Here are six tips for how to better navigate today's complex business environment. Continue Reading
5 tips for building a successful MSP marketing strategy

MSPs need to develop a marketing strategy if they hope to grow beyond the startup stage. Industry executives share their views on everything to include in a marketing approach. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

MSP business model and financial lessons learned in pandemic

MSPs are facing financial uncertainty due to the pandemic. Industry experts offer advice on managing the pandemic's impact and preparing for hard times. Continue Reading
Remote workforce management strategies for MSPs

Channel partners have been rethinking employee productivity, collaboration and skills development. Learn how Ensono, SADA Systems and AllCloud have adjusted their approaches. Continue Reading
MSP staffing strategies change during a pandemic

The overall economic and employment impact of coronavirus is affecting service provider staffing -- some more than others, if at all. See why and gain tips to help with hiring. Continue Reading