Running an MSP business

Explore news and resources to help you gain insight into running an MSP business. Get information pricing, staffing, sales and business systems to help you develop or refine your MSP business model.

October 30, 2019 30 Oct'19
ConnectWise-Continuum buyout shakes up MSP software market

ConnectWise is purchasing its longtime competitor Continuum in a deal that is guaranteed to reshape the managed service provider software space.
October 11, 2019 11 Oct'19
MSPWorld 2019: Five things I learned at the conference

Here are several observations from MSPAlliance's MSPWorld 2019 conference, which wraps up today in Las Vegas. 1. The industry wants to reframe the MSPs-as-target discussion MSPAlliance leadership ...
October 11, 2019 11 Oct'19
Digital transformation service providers Ahead, Data Blue merge

The CEO of Ahead said the merger will expand the companies' reach in the U.S. enterprise market and paves the way for future acquisitions; other channel news from the week.
October 11, 2019 11 Oct'19
MSP cybersecurity concerns may inspire break/fix nix

The heightened publicity surrounding cyberattacks targeting managed IT service providers was a central focus of the MSPAlliance's MSPWorld Conference.

Bring yourself up to speed with our introductory content

Managed IT services glossary: Terms of the trade

Managed service providers represent an important subset of the channel partner ecosystem. Browse the terms below to sharpen your understanding of MSPs and their service offerings. Continue Reading
Learn about the top telecom certifications

Use this expert advice to wade through myriad telecom certifications and pinpoint the top certifications for the industry, like TCO, iNARTE and BICSI certifications. Continue Reading
hardware-as-a-service (in managed services)

Hardware-as-a-service (HaaS) is a procurement model that is similar to leasing or licensing in which hardware that belongs to a managed service provider (MSP) is installed at a customer's site and a service level agreement (SLA) defines the ... Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Media and entertainment cloud use poised to shake up industry

The media and entertainment industry is moving workflows to the cloud in a dramatic cultural shift. InterVision's Ray Panahon sheds light on this development. Continue Reading
Nerdio for Azure arrives in Ingram Micro Cloud Marketplace

Nerdio's cloud transition continues with its distribution agreement with Ingram Micro, which offers Nerdio's Azure automation product for MSPs on Ingram Micro Cloud Marketplace. Continue Reading
MSP business expansion driven by cybersecurity, consulting

MSPs are under pressure to expand their businesses beyond their traditional offerings. Cybersecurity and consulting services are two directions they can take their businesses. Continue Reading

Learn to apply best practices and optimize your operations.

Cybersecurity puts managed services industry at a crossroads

MSP software vendor ConnectWise's annual IT Nation Connect event revealed the pressures managed service providers are under to transition to advanced cybersecurity. Continue Reading
Managed Azure services hotspots span optimization to AI

Demand for Microsoft Azure services ranges from cost optimization to AI services, according to service providers looking for business in this public cloud platform. Continue Reading
Sensu targets MSPs with multi-cloud monitoring, multi-tenancy

Sensu's multi-cloud monitoring tool has been redesigned to support multi-tenancy, a plus for managed service providers. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Hackers target MSPs, but not all are prepared

Managed service provider security is being put to the test as hackers target MSPs with increasing frequency. Even a relatively simple attack can compromise a service provider. Continue Reading
How to succeed at managed services marketing

The marketing formula at service provider DynTek includes executive briefings, messaging around innovation and transformation, and a blend of traditional and digital techniques. Continue Reading
Ease the MSP talent acquisition process with these tips

For Eric Hobbs, the key to the talent acquisition process is to recruit prospective employees early and often. Hobbs is CEO at Technology Associates, a managed service provider (MSP) in Cary, North ... Continue Reading