Running an MSP business

Explore news and resources to help you gain insight into running an MSP business. Get information pricing, staffing, sales and business systems to help you develop or refine your MSP business model.

March 08, 2019 08 Mar'19
Accenture acquisition highlights recent IT services M&A

The acquisition of a consulting company is expanding Accenture Industry X.0, while SADA Systems and Wipro are seeking greater focus in divestitures; more news from the week.
February 25, 2019 25 Feb'19
Thoma Bravo to buy ConnectWise MSP software business

MSP software provider ConnectWise has revealed plans to be acquired by Thoma Bravo, a private equity investment firm. According to ConnectWise, the transaction is expected to close on Feb. 28. ...
February 15, 2019 15 Feb'19
Microsoft partner training offers self-assessment tool

Microsoft partner training is getting a new addition with a self-assessment tool that guides partners toward appropriate training resources.
January 11, 2019 11 Jan'19
RMM software vendor Pulseway gains traction in MSP market

MSPs can expect Pulseway to add machine learning-based features and third-party integrations to its RMM software in 2019; other news from the week.

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Reseller business model transformation pivots on cultural change

MNJ Technologies, a once fast-growing VAR, found its sales were stagnating. Here's how it got back on track with its effort to push beyond the reseller business model. Continue Reading
Solve IT recruiting challenges with nontraditional candidates

If you're a channel firm faced with recruiting challenges, perhaps it's time to look outside the traditional talent pool. That's the advice of partner executives who are adopting innovative ... Continue Reading
Cisco IoT platform gets partner authorization program

Cisco has launched an IoT partner authorization program and associated training to help channel companies establish their credibility as providers of this emerging technology. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Tech skills gap gives rise to IT apprenticeship programs

In the highly competitive tech labor market, channel partners are formalizing IT apprenticeship programs to cultivate the next generation of IT talent. Continue Reading
Is the master MSP business model still relevant?

Master MSPs emerged more than a decade ago as a means for channel firms to develop managed services, but experts are split on whether the traditional model continues to hold sway. Continue Reading
Unconventional rivals to challenge IT channel companies

Channel companies in 2019 may find themselves weighing the merits of ISV partnerships versus the possibility of developing their own software lines of business. Continue Reading

Learn to apply best practices and optimize your operations.

How to revamp your managed services pricing for predictable revenue

Many MSPs still rely heavily on an hourly billing rate and cost-plus pricing. Michael Backers, an MSPAlliance board member, offers advice on moving to managed services pricing. Continue Reading
What makes for a true MSP partner?

Serving as a customer's partner requires more than a marketing label. David Kaszowicz of Aventis Systems discusses how channel companies can become managing partners. Continue Reading
MSP market rides M&A momentum into 2019

Last year's mergers and acquisitions spree looks set to continue into 2019, as buyers look for geographic reach and skills that span multiple public cloud platforms. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

How to succeed at managed services marketing

The marketing formula at service provider DynTek includes executive briefings, messaging around innovation and transformation, and a blend of traditional and digital techniques. Continue Reading
Ease the MSP talent acquisition process with these tips

For Eric Hobbs, the key to the talent acquisition process is to recruit prospective employees early and often. Hobbs is CEO at Technology Associates, a managed service provider (MSP) in Cary, North ... Continue Reading
Information security certifications: Introductory level

This series looks at the top information security certifications for IT professionals. Part one reviews basic, vendor-neutral certifications for entry-level positions. Continue Reading