Running an MSP business

Explore news and resources to help you gain insight into running an MSP business. Get information pricing, staffing, sales and business systems to help you develop or refine your MSP business model.

January 09, 2020 09 Jan'20
IT services acquisitions get early 2020 start

Perficient, Quisitive and Ahead hit the acquisition trail early in 2020, purchasing vertical expertise, software development skills, tech platform experience and geographic reach.
December 16, 2019 16 Dec'19
AWS, Microsoft, IT services companies top 2019 channel news

Our top 10 news stories of 2019 feature major moves by AWS, Microsoft and global IT services companies such as Accenture, DXC Technology and Wipro.
December 16, 2019 16 Dec'19
Clarity Insights to bolster Accenture's AI consulting

Clarity Insights, an AI and data science consultancy, will become part of Accenture's Applied Intelligence business if a recent acquisition agreement goes through.
December 04, 2019 04 Dec'19
Logically acquires Carolinas IT in geographic expansion

The purchase of Carolinas IT is another transaction that demonstrates the active managed services merger and acquisition environment, which has seen more than 30 deals this year.

Bring yourself up to speed with our introductory content

service-level agreement (SLA)

A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. Continue Reading
Top 10 2019 feature stories for channel partner companies

Channel partner readers in 2019 took interest in a wide variety of topics, including emerging tech and business management challenges. Here are our 10 most-read feature stories. Continue Reading
Understanding co-managed IT services

MSPs sometimes avoid prospective clients that already have internal IT staff, but by taking the co-managed IT services approach, they don't have to. That's according to Bob Coppedge, owner of ... Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

2020 cybersecurity services: Predictions for MSPs

The 2020 cybersecurity landscape presents new challenges and opportunities for managed service providers, according to predictions from security firm WatchGuard. Continue Reading
Corporate IT training gets high profile in 2020

The pace of technology change will make training an important service provider theme in 2020, as companies look to boost IT education for employees and clients. Continue Reading
PowerShell automation helps MSPs, but with some caveats

PowerShell scripting can help MSPs automate mundane and time-consuming chores, but service providers need to test their scripts and look to security first. Continue Reading

Learn to apply best practices and optimize your operations.

MSP automation taps PowerShell as multi-tool

As MSP automation becomes increasingly important amid complex customer environments, service providers have turned to PowerShell as a flexible multi-tool. Continue Reading
MSP software vendors play catch-up with security threats

Hackers have exploited MSP software tools such as remote monitoring and management as a conduit for cyberattacks, leading some vendors to issue new security measures and resources. Continue Reading
Cybersecurity puts managed services industry at a crossroads

MSP software vendor ConnectWise's annual IT Nation Connect event revealed the pressures managed service providers are under to transition to advanced cybersecurity. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Hackers target MSPs, but not all are prepared

Managed service provider security is being put to the test as hackers target MSPs with increasing frequency. Even a relatively simple attack can compromise a service provider. Continue Reading
How to succeed at managed services marketing

The marketing formula at service provider DynTek includes executive briefings, messaging around innovation and transformation, and a blend of traditional and digital techniques. Continue Reading
Ease the MSP talent acquisition process with these tips

For Eric Hobbs, the key to the talent acquisition process is to recruit prospective employees early and often. Hobbs is CEO at Technology Associates, a managed service provider (MSP) in Cary, North ... Continue Reading