Running an MSP business

Explore news and resources to help you gain insight into running an MSP business. Get information pricing, staffing, sales and business systems to help you develop or refine your MSP business model.

October 01, 2021 01 Oct'21
IT services M&A, spinoffs feature Trace3, IBM

Transactions continue to abound heading into the fourth quarter of 2021, as private equity investors and strategic buyers scour the market for deals; other IT channel news.
September 24, 2021 24 Sep'21
SearchITChannel Top Project Awards for 2021

We're recognizing channel partners that have supported a client's groundbreaking IT initiative. Nominate your company for the SearchITChannel Top Project Awards below.
September 24, 2021 24 Sep'21
ServiceNow partner Thirdera buys 5th company, UX/UI skills

With the acquisition of Appoxio, Thirdera expanded its UX/UI capabilities and plans to help clients improve ServiceNow workflows; other IT channel news.
August 31, 2021 31 Aug'21
2nd Watch blends cloud offerings, pro services amid growth

The professional services and managed cloud company has set its sights on M&A in 2022. The firm also seeks to develop an integrated service experience under new leadership.

Bring yourself up to speed with our introductory content

managed IT service

A managed IT service is an information technology (IT) task provided by a third-party contractor and delivered to a customer. Continue Reading
monthly recurring revenue (MRR)

Monthly recurring revenue (MRR) is income a company can reliably anticipate every 30 days and one of the key metrics for channel partner companies. Continue Reading
vCIO (virtual CIO)

A vCIO, or virtual CIO, is a contractor or company that serves as an organization's chief information officer. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

AWS Marketplace professional services gain momentum

Partners cite flexible contracting and custom offers as key advantages of selling in the marketplace, but they look for AWS to help with T&M contracting and catalog creation. Continue Reading
Salesforce partner demand soars, M&A follows

The Salesforce skills crunch has generated a wave of acquisitions in the partner ecosystem. But M&A isn't the only remedy: Consultants have also boosted training. Continue Reading
Explore a maturity model for inclusive workplace cultures

Dave Sobel speaks with Reframe CEO Jeffrey Bowman about creating inclusive workplaces. Reframe created a maturity model to help organizations measure their transformations. Continue Reading

Learn to apply best practices and optimize your operations.

Apple device management considerations for MSPs

RMM software has evolved into a cybersecurity attack vector, creating concerns for MSPs and their customers. Does Apple's configuration-based management approach offer a solution? Continue Reading
MSP industry regulation and how providers can shape it

MSP industry watchers have predicted the establishment of regulations for providers. The National Society of IT Service Providers wants to ensure MSPs can guide public policy. Continue Reading
managed service provider (MSP)

A managed service provider (MSP) is a third-party company that remotely manages a customer's information technology (IT) infrastructure and end-user systems. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

AI in managed service software to boost automation

From security to streamlined help desk systems, AI could have profound benefits for MSPs in the future. Continue Reading
MSPs tap Red Hat Ansible for managed services automation

IT services providers have deployed the Red Hat Ansible Automation Platform to minimize repetitive work and boost productivity -- even in uncertain times. Continue Reading
MSP business model and financial lessons learned in pandemic

MSPs are facing financial uncertainty due to the pandemic. Industry experts offer advice on managing the pandemic's impact and preparing for hard times. Continue Reading