Running an MSP business

Explore news and resources to help you gain insight into running an MSP business. Get information pricing, staffing, sales and business systems to help you develop or refine your MSP business model.

November 13, 2020 13 Nov'20
MSP sales, business plan key to 2021 success

Heading into 2021, IT service providers should put more than their usual attention on sales and business planning, according to speakers at IT Nation Connect; more news.
November 12, 2020 12 Nov'20
MSP valuations hang tough in turbulent market

Resilient MSPs are seeing their valuations holding steady through difficult times, although deal structures have shifted somewhat during the pandemic.
November 10, 2020 10 Nov'20
MSP software vendor ConnectWise buys Perch, StratoZen

ConnectWise will build out its MSP security offerings by integrating Perch Security and StratoZen technology. The company also revealed plans to streamline product development.
November 06, 2020 06 Nov'20
MSP acquisitions rise with platforms in demand

Recent merger and acquisition activity highlights a trend of private equity firms increasingly targeting MSP platform companies; more IT channel news.

Bring yourself up to speed with our introductory content

MSP onboarding checklist: Tops tips for developing a process

Establishing and standardizing an onboarding process can help ensure your client relationships begin strong. Experts share tips on how to develop an MSP onboarding checklist. Continue Reading
5 tips for building a successful MSP marketing strategy

MSPs need to develop a marketing strategy if they hope to grow beyond the startup stage. Industry executives share their views on everything to include in a marketing approach. Continue Reading
RMM software (remote monitoring and management software)

RMM software (remote monitoring and management software) is a type of application that information technology (IT) service providers use to maintain their clients' IT infrastructure and systems. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Guide to building and executing an MSP business model

This managed service guide provides an overview of how to get started in the MSP business, covering the basics of building a service provider and the challenges in doing so. Continue Reading
Post-acquisition strategy and why storage mergers go bad

NetApp-SolidFire and HPE-SimpliVity cuts illustrate some of the pitfalls awaiting large vendors when they spend hundreds of millions and even billions of dollars on acquisitions. Continue Reading
Top 5 MSP challenges in the 2021 business climate

MSPs and IT consultancies anticipate several challenges in 2021, including developing growth strategies, broadening areas of expertise and cultivating talent. Continue Reading

Learn to apply best practices and optimize your operations.

6 tips for channel partner sales, marketing in turbulent times

The pandemic introduced a new set of challenges for channel partner sales and marketing. Here are six tips for how to better navigate today's complex business environment. Continue Reading
4 MSP pricing strategies for clients facing financial deficits

When managed IT services customers face revenue shortfalls, MSPs don't have to respond by offering discounts and taking a loss. Consider these MSP pricing options first. Continue Reading
Diversity in IT channel for 2020: It's time we take action

Dave Sobel looks to move beyond just discussing becoming more diverse in the workplace, with IT channel companies championing change and hiring more diverse leaders. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

MSP business model and financial lessons learned in pandemic

MSPs are facing financial uncertainty due to the pandemic. Industry experts offer advice on managing the pandemic's impact and preparing for hard times. Continue Reading
Remote workforce management strategies for MSPs

Channel partners have been rethinking employee productivity, collaboration and skills development. Learn how Ensono, SADA Systems and AllCloud have adjusted their approaches. Continue Reading
MSP staffing strategies change during a pandemic

The overall economic and employment impact of coronavirus is affecting service provider staffing -- some more than others, if at all. See why and gain tips to help with hiring. Continue Reading