Running an MSP business

Explore news and resources to help you gain insight into running an MSP business. Get information pricing, staffing, sales and business systems to help you develop or refine your MSP business model.

February 21, 2020 21 Feb'20
Salesforce consulting services deals go global

Publicis Sapient's buyout of Sapient i7 is the latest acquisition in the increasingly globalized Salesforce consulting services market; more channel news from the week.
February 07, 2020 07 Feb'20
Atos completes Maven Wave buy, boosts Google Cloud services

French IT services firm Atos expanded its global Google Cloud partnership with the purchase of Chicago-based Maven Wave; other channel news from the week.
January 31, 2020 31 Jan'20
Pulseway RMM software zeroes in on technician efficiency

Pulseway plans to expand the scope of its RMM software product this year as it vies for more MSP customers. The independent RMM vendor grew its global customer base by about 30% in 2019, reaching ...
January 28, 2020 28 Jan'20
J2 Global looks to acquire Veeam partners

The Veeam partner ecosystem includes a multitude of small firms, which has created an acquisition opportunity for J2 Global, a cloud services and digital media firm.

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service-level agreement (SLA)

A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. Continue Reading
Top 10 2019 feature stories for channel partner companies

Channel partner readers in 2019 took interest in a wide variety of topics, including emerging tech and business management challenges. Here are our 10 most-read feature stories. Continue Reading
Understanding co-managed IT services

MSPs sometimes avoid prospective clients that already have internal IT staff, but by taking the co-managed IT services approach, they don't have to. That's according to Bob Coppedge, owner of ... Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

What CCPA requirements mean for channel partners

Channel firms have an important role to play under the California Consumer Privacy Act, which many believe is a sign of nationwide data privacy laws to come. Continue Reading
MNJ Technologies finds growth at the edge

MNJ Technologies, a managed services provider based in Buffalo Grove, Ill., is expanding its business organically at a time when growth through acquisition makes weekly headlines. The company ... Continue Reading
2020 cybersecurity services: Predictions for MSPs

The 2020 cybersecurity landscape presents new challenges and opportunities for managed service providers, according to predictions from security firm WatchGuard. Continue Reading

Learn to apply best practices and optimize your operations.

Cloud managed services beyond the beaten path

Accenture, CDS and Modern Systems are developing cloud-related services and approaches at the periphery of traditional offerings, which points the way to portfolio differentiation. Continue Reading
MSP automation taps PowerShell as multi-tool

As MSP automation becomes increasingly important amid complex customer environments, service providers have turned to PowerShell as a flexible multi-tool. Continue Reading
MSP software vendors play catch-up with security threats

Hackers have exploited MSP software tools such as remote monitoring and management as a conduit for cyberattacks, leading some vendors to issue new security measures and resources. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Hackers target MSPs, but not all are prepared

Managed service provider security is being put to the test as hackers target MSPs with increasing frequency. Even a relatively simple attack can compromise a service provider. Continue Reading
How to succeed at managed services marketing

The marketing formula at service provider DynTek includes executive briefings, messaging around innovation and transformation, and a blend of traditional and digital techniques. Continue Reading
Ease the MSP talent acquisition process with these tips

For Eric Hobbs, the key to the talent acquisition process is to recruit prospective employees early and often. Hobbs is CEO at Technology Associates, a managed service provider (MSP) in Cary, North ... Continue Reading