Managed service provider (MSP) business model

Get the information you need to stay on top of the rapidly evolving managed services sector. News, tips and trend pieces cover the challenges of MSP business model transformation.

October 11, 2019 11 Oct'19
MSPWorld 2019: Five things I learned at the conference

Here are several observations from MSPAlliance's MSPWorld 2019 conference, which wraps up today in Las Vegas. 1. The industry wants to reframe the MSPs-as-target discussion MSPAlliance leadership ...
October 10, 2019 10 Oct'19
MSPAlliance debuts MSP cybersecurity risk rating system

As customers increasingly question the cybersecurity postures of MSPs, MSPAlliance aims to give firms a way to show they are proactively dealing with threats.
September 20, 2019 20 Sep'19
D&H Distributing grows cloud with ConnectWise, SkyKick

D&H Distributing's cloud strategy aims to help VARs adopt the managed services model and sell bundled cloud offerings around platforms such as Office 365 and Azure.
May 24, 2019 24 May'19
Datto: Channel firms eye monthly recurring revenue expansion

Managed service providers are aspiring to greater levels of MRR and deeper vertical market expertise, according to new Datto research; other news from the week.

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Managed IT services glossary: Terms of the trade

Managed service providers represent an important subset of the channel partner ecosystem. Browse the terms below to sharpen your understanding of MSPs and their service offerings. Continue Reading
hardware-as-a-service (in managed services)

Hardware-as-a-service (HaaS) is a procurement model that is similar to leasing or licensing in which hardware that belongs to a managed service provider (MSP) is installed at a customer's site and a service level agreement (SLA) defines the ... Continue Reading
managed service provider (MSP)

A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Continue Reading

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MSP business expansion driven by cybersecurity, consulting

MSPs are under pressure to expand their businesses beyond their traditional offerings. Cybersecurity and consulting services are two directions they can take their businesses. Continue Reading
Managed services model takes evolutionary twists and turns

The evolution of managed service providers began at the apex of the dot-com era and now continues with developments including cloud computing and industry consolidation. Continue Reading
Is the master MSP business model still relevant?

Master MSPs emerged more than a decade ago as a means for channel firms to develop managed services, but experts are split on whether the traditional model continues to hold sway. Continue Reading

Learn to apply best practices and optimize your operations.

Managed Azure services hotspots span optimization to AI

Demand for Microsoft Azure services ranges from cost optimization to AI services, according to service providers looking for business in this public cloud platform. Continue Reading
MSP software takes a different turn in ServiceNow-LogicMonitor link

MSP software comes in various forms and combinations. Some larger MSPs are adopting ServiceNow and LogicMonitor to automate core business functions. Continue Reading
MSP business model moves toward three key staples

The developing MSP business model is showing some of the characteristics of an ancient agricultural technique. Find out how service providers are cultivating business. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Hackers target MSPs, but not all are prepared

Managed service provider security is being put to the test as hackers target MSPs with increasing frequency. Even a relatively simple attack can compromise a service provider. Continue Reading
How to succeed at managed services marketing

The marketing formula at service provider DynTek includes executive briefings, messaging around innovation and transformation, and a blend of traditional and digital techniques. Continue Reading
Vology's transition toward an integrator business model

Vology has used a combination of acquisitions and organic growth as it transitions from a product-oriented approach to an IT services provider business model. Continue Reading