Managed service provider (MSP) business model

Get the information you need to stay on top of the rapidly evolving managed services sector. News, tips and trend pieces cover the challenges of MSP business model transformation.

March 31, 2021 31 Mar'21
Kaseya explores MSP business strategy shifts during pandemic

Kaseya's new research explores the effects of 2020 on MSP business strategy. The study reveals emerging opportunities in cybersecurity and regulatory compliance.
March 05, 2021 05 Mar'21
BCG: Future of outsourcing points to fewer service providers

Research on post-pandemic outsourcing trends reveals shifts in organizations' thinking about service providers and digital transformation initiatives; other news.
November 13, 2020 13 Nov'20
MSP sales, business plan key to 2021 success

Heading into 2021, IT service providers should put more than their usual attention on sales and business planning, according to speakers at IT Nation Connect; more news.
November 12, 2020 12 Nov'20
MSP valuations hang tough in turbulent market

Resilient MSPs are seeing their valuations holding steady through difficult times, although deal structures have shifted somewhat during the pandemic.

Bring yourself up to speed with our introductory content

6 best practices for informing MSP clients about cyber risks

With the cybersecurity threat landscape in a constant state of change, MSPs must help clients understand how to protect themselves. Here are six best practices. Continue Reading
How to craft client-friendly MSP websites

MSPs' company websites are often a missed opportunity to connect with customers. Here are tips on how to market an MSP online using language your clients will understand. Continue Reading
MSPs must rise to regulatory compliance challenges

Data laws and requirements have made regulatory compliance a fact of life for every MSP. Here's why that's a good thing for the industry. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

MSPs can combine traditional, digital marketing tactics

MSP marketing strategies may benefit from tactics drawn from both traditional and digital marketing. MSP Radio's Dave Sobel explores this approach. Continue Reading
Outcome-based contracting sees uptick during pandemic

Contracts that tie service provider payments to results has gained momentum as customers pursue digital transformation projects. Learn about the implications for service providers. Continue Reading
MSPs can't ignore the e-commerce trend

E-commerce has made it possible to buy practically anything online, but MSPs have shied away from this sales and marketing strategy. Dave Sobel says it's time to embrace the trend. Continue Reading

Learn to apply best practices and optimize your operations.

4 tips for managing client relationships in a virtual world

With many businesses opting to rely on remote work technologies, channel partners need new strategies for managing client relationships. Continue Reading
Co-managed IT support sees demand in the remote work era

As businesses weather the pandemic, many organizations' IT departments find themselves pushed to the limits and in need of outside help. Enter co-managed IT support services. Continue Reading
IT services industry tweaks business models amid pandemic

MSPs and IT consultants have developed new services, emphasized cloud offerings and boosted cybersecurity capabilities to address COVID-19 and its effects on customers. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

AI in managed service software to boost automation

From security to streamlined help desk systems, AI could have profound benefits for MSPs in the future. Continue Reading
MSPs tap Red Hat Ansible for managed services automation

IT services providers have deployed the Red Hat Ansible Automation Platform to minimize repetitive work and boost productivity -- even in uncertain times. Continue Reading
MSP business model and financial lessons learned in pandemic

MSPs are facing financial uncertainty due to the pandemic. Industry experts offer advice on managing the pandemic's impact and preparing for hard times. Continue Reading