Managed service provider (MSP) business model

Get the information you need to stay on top of the rapidly evolving managed services sector. News, tips and trend pieces cover the challenges of MSP business model transformation.

September 20, 2019 20 Sep'19
D&H Distributing grows cloud with ConnectWise, SkyKick

D&H Distributing's cloud strategy aims to help VARs adopt the managed services model and sell bundled cloud offerings around platforms such as Office 365 and Azure.
May 24, 2019 24 May'19
Datto: Channel firms eye monthly recurring revenue expansion

Managed service providers are aspiring to greater levels of MRR and deeper vertical market expertise, according to new Datto research; other news from the week.
April 08, 2019 08 Apr'19
Logically targets MSP companies in acquisition plan

Logically, a newly launched managed service provider, joins the list of organizations pursuing MSP acquisitions, with the goal of creating a nationwide IT services platform.
August 02, 2018 02 Aug'18
ChannelCon 2018: MSPs face operational growing pains

Operational efficiency improvement is an important step for a growing MSP, but one that can prove difficult to take, according to industry executives at ChannelCon 2018.

Bring yourself up to speed with our introductory content

hardware-as-a-service (in managed services)

Hardware-as-a-service (HaaS) is a procurement model that is similar to leasing or licensing in which hardware that belongs to a managed service provider (MSP) is installed at a customer's site and a service level agreement (SLA) defines the ... Continue Reading
managed service provider (MSP)

A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Continue Reading
IT consultant

A consultant is an experienced individual in a given field who provides expert advice for a fee. Consultants typically work as independent contractors and are hired on a short-term basis. A consultant may also be an employee at a consulting firm. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Is the master MSP business model still relevant?

Master MSPs emerged more than a decade ago as a means for channel firms to develop managed services, but experts are split on whether the traditional model continues to hold sway. Continue Reading
Unconventional rivals to challenge IT channel companies

Channel companies in 2019 may find themselves weighing the merits of ISV partnerships versus the possibility of developing their own software lines of business. Continue Reading
Liability insurance policies: Tips for covering MSP businesses

With the IT landscape growing more complex, liability insurance policies may be a necessity for MSPs. But MSPs should ensure they get the right coverage for their business model. Continue Reading

Learn to apply best practices and optimize your operations.

MSP software takes a different turn in ServiceNow-LogicMonitor link

MSP software comes in various forms and combinations. Some larger MSPs are adopting ServiceNow and LogicMonitor to automate core business functions. Continue Reading
MSP business model moves toward three key staples

The developing MSP business model is showing some of the characteristics of an ancient agricultural technique. Find out how service providers are cultivating business. Continue Reading
Keep a digital transformation strategy humming with these practices

A digital transformation strategy starts with a client's vision and a focus on business outcomes. Find out what's working for Insight Enterprises and its clients. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Hackers target MSPs, but not all are prepared

Managed service provider security is being put to the test as hackers target MSPs with increasing frequency. Even a relatively simple attack can compromise a service provider. Continue Reading
How to succeed at managed services marketing

The marketing formula at service provider DynTek includes executive briefings, messaging around innovation and transformation, and a blend of traditional and digital techniques. Continue Reading
Vology's transition toward an integrator business model

Vology has used a combination of acquisitions and organic growth as it transitions from a product-oriented approach to an IT services provider business model. Continue Reading