Managed service provider (MSP) business model

Get the information you need to stay on top of the rapidly evolving managed services sector. News, tips and trend pieces cover the challenges of MSP business model transformation.

August 03, 2021 03 Aug'21
CompTIA ChannelCon 2021 points to CX as partner priority

In a preview of its upcoming channel industry research, IT trade association CompTIA highlighted the growing importance of customer experience among partners.
July 23, 2021 23 Jul'21
Cloud, IT security continue to reshape MSP business model

Recent channel research suggests MSPs increasingly prioritize cloud computing and IT security as part of their core business models; other IT channel news.
March 31, 2021 31 Mar'21
Kaseya explores MSP business strategy shifts during pandemic

Kaseya's new research explores the effects of 2020 on MSP business strategy. The study reveals emerging opportunities in cybersecurity and regulatory compliance.
March 05, 2021 05 Mar'21
BCG: Future of outsourcing points to fewer service providers

Research on post-pandemic outsourcing trends reveals shifts in organizations' thinking about service providers and digital transformation initiatives; other news.

Bring yourself up to speed with our introductory content

MSP industry regulation and how providers can shape it

MSP industry watchers have predicted the establishment of regulations for providers. The National Society of IT Service Providers wants to ensure MSPs can guide public policy. Continue Reading
managed service provider (MSP)

A managed service provider (MSP) is a third-party company that remotely manages a customer's information technology (IT) infrastructure and end-user systems. Continue Reading
6 best practices for informing MSP clients about cyber risks

With the cybersecurity threat landscape in a constant state of change, MSPs must help clients understand how to protect themselves. Here are six best practices. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Outcome-based contracts: Be careful what you wish for

Outcome-based contracting has gained momentum in the IT services market, but Charles Weaver cautions against its use by managed service providers. Continue Reading
Guide to building and executing an MSP business model

This managed service guide provides an overview of how to get started in the MSP business, covering the basics of building a service provider and the challenges in doing so. Continue Reading
MSPs can combine traditional, digital marketing tactics

MSP marketing strategies may benefit from tactics drawn from both traditional and digital marketing. MSP Radio's Dave Sobel explores this approach. Continue Reading

Learn to apply best practices and optimize your operations.

How cloud consultants execute a product development strategy

Creating intellectual property can help partners meet soaring demand for cloud services, differentiate their offerings and boost their appeal to investors. Continue Reading
After Kaseya attack, MSPs should rethink RMM practices

The Kaseya ransomware attack in July wasn't the first security event to involve RMM tools, and it probably won't be the last. Dave Sobel asks if it's time that MSPs dump their RMMs. Continue Reading
4 tips for managing client relationships in a virtual world

With many businesses opting to rely on remote work technologies, channel partners need new strategies for managing client relationships. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

AI in managed service software to boost automation

From security to streamlined help desk systems, AI could have profound benefits for MSPs in the future. Continue Reading
MSPs tap Red Hat Ansible for managed services automation

IT services providers have deployed the Red Hat Ansible Automation Platform to minimize repetitive work and boost productivity -- even in uncertain times. Continue Reading
MSP business model and financial lessons learned in pandemic

MSPs are facing financial uncertainty due to the pandemic. Industry experts offer advice on managing the pandemic's impact and preparing for hard times. Continue Reading