Managed service provider (MSP) business model

Get the information you need to stay on top of the rapidly evolving managed services sector. News, tips and trend pieces cover the challenges of MSP business model transformation.

August 02, 2018 02 Aug'18
ChannelCon 2018: MSPs face operational growing pains

Operational efficiency improvement is an important step for a growing MSP, but one that can prove difficult to take, according to industry executives at ChannelCon 2018.
July 19, 2018 19 Jul'18
SolarWinds: MSP Pulse can shed light on business transformation

SolarWinds MSP believes channel partners targeting the managed services model can gain insight into their transition using a new benchmarking tool dubbed MSP Pulse.
June 20, 2018 20 Jun'18
DattoCon 2018: Focus on MSPs poised for SMB growth

The MSP industry has good prospects for growth in the SMB space as company valuations increase, but the firms with the greatest focus are more likely to reap the rewards.
February 23, 2018 23 Feb'18
ConvergeOne goes public, targets cloud skills

Cloud consulting services is one area IT service provider ConvergeOne would like to reinforce as it pursues business as a publicly traded enterprise.

Bring yourself up to speed with our introductory content

What are the popular managed services pricing models?

Popular pricing models for managed service providers include monitoring only, per device, per user, all you can eat, a la carte and the tiered pricing model. Continue Reading
business plan

A business plan is a document demonstrating the feasibility of a prospective new business and providing a roadmap for its first several years of operation. Business plans are often shared with funding agencies, potential investors and venture ... Continue Reading
service-level agreement (SLA)

A service-level agreement (SLA) is a contract that specifies what the service provider is responsible for. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Liability insurance policies: Tips for covering MSP businesses

With the IT landscape growing more complex, liability insurance policies may be a necessity for MSPs. But MSPs should ensure they get the right coverage for their business model. Continue Reading
Security questionnaires: How to prepare your SMB clients

SMBs working with regulated clients may need to complete detailed security assessment questionnaires. Managed service providers can help with data security tools and capabilities. Continue Reading
HCL software push lands Actian in latest venture

HCL software: The recent acquisition of Actian gives the $7.6 billion IT services provider a range of data analytics products it can sell as a global systems integrator. Continue Reading

Learn to apply best practices and optimize your operations.

managed IT service

A managed IT service is an information technology (IT) task provided by a third-party contractor and delivered to a customer. Continue Reading
Managed security service provider (MSSP)

A managed security service provider (MSSP) is an IT service provider that provides an organization with some amount of cybersecurity monitoring and management, which may include virus and spam blocking, intrusion detection, firewalls and virtual ... Continue Reading
Managed services pricing: Tips for creating predictable revenue

Many MSPs still rely heavily on an hourly billing rate and cost-plus pricing. Michael Backers, an MSPAlliance board member, offers advice on moving to managed services pricing. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Vology's transition toward an integrator business model

Vology has used a combination of acquisitions and organic growth as it transitions from a product-oriented approach to an IT services provider business model. Continue Reading
MDF funds: How MSPs can get their cut of the marketing money

Market development funds are there for the asking. Learning the details of individual programs -- and demonstrating sales and technical strength -- can help you get your share Continue Reading
Ten mistakes to avoid in cloud or MSP business model transitions

The process of transitioning to the cloud or MSP business model can run smoother if channel partners avoid these 10 missteps. Continue Reading