Managed service provider (MSP) business model

Get the information you need to stay on top of the rapidly evolving managed services sector. News, tips and trend pieces cover the challenges of MSP business model transformation.

March 31, 2021 31 Mar'21
Kaseya explores MSP business strategy shifts during pandemic

Kaseya's new research explores the effects of 2020 on MSP business strategy. The study reveals emerging opportunities in cybersecurity and regulatory compliance.
March 05, 2021 05 Mar'21
BCG: Future of outsourcing points to fewer service providers

Research on post-pandemic outsourcing trends reveals shifts in organizations' thinking about service providers and digital transformation initiatives; other news.
November 13, 2020 13 Nov'20
MSP sales, business plan key to 2021 success

Heading into 2021, IT service providers should put more than their usual attention on sales and business planning, according to speakers at IT Nation Connect; more news.
November 12, 2020 12 Nov'20
MSP valuations hang tough in turbulent market

Resilient MSPs are seeing their valuations holding steady through difficult times, although deal structures have shifted somewhat during the pandemic.

Bring yourself up to speed with our introductory content

How to craft client-friendly MSP websites

MSPs' company websites are often a missed opportunity to connect with customers. Here are tips on how to market an MSP online using language your clients will understand. Continue Reading
MSPs must rise to regulatory compliance challenges

Data laws and requirements have made regulatory compliance a fact of life for every MSP. Here's why that's a good thing for the industry. Continue Reading
service-level agreement (SLA)

A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

MSPs can't ignore the e-commerce trend

E-commerce has made it possible to buy practically anything online, but MSPs have shied away from this sales and marketing strategy. Dave Sobel says it's time to embrace the trend. Continue Reading
AI in managed service software to boost automation

From security to streamlined help desk systems, AI could have profound benefits for MSPs in the future. Continue Reading
Channel relationships shift as cloud storage expands

As MSPs look to harness the advantages of cloud storage, they must also articulate the value they provide and enter into a regimen of nonstop training and certification. Continue Reading

Learn to apply best practices and optimize your operations.

Co-managed IT support sees demand in the remote work era

As businesses weather the pandemic, many organizations' IT departments find themselves pushed to the limits and in need of outside help. Enter co-managed IT support services. Continue Reading
IT services industry tweaks business models amid pandemic

MSPs and IT consultants have developed new services, emphasized cloud offerings and boosted cybersecurity capabilities to address COVID-19 and its effects on customers. Continue Reading
MSPs tap Red Hat Ansible for managed services automation

IT services providers have deployed the Red Hat Ansible Automation Platform to minimize repetitive work and boost productivity -- even in uncertain times. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

MSP business model and financial lessons learned in pandemic

MSPs are facing financial uncertainty due to the pandemic. Industry experts offer advice on managing the pandemic's impact and preparing for hard times. Continue Reading
Top tips for providing co-managed IT services

Co-managed IT services give MSPs an opportunity to partner with the internal IT staff of their clients. Get insight into how to successfully implement a CoMITS offering. Continue Reading
Hackers target MSPs, but not all are prepared

Managed service provider security is being put to the test as hackers target MSPs with increasing frequency. Even a relatively simple attack can compromise a service provider. Continue Reading