Managed service provider (MSP) business model

Get the information you need to stay on top of the rapidly evolving managed services sector. News, tips and trend pieces cover the challenges of MSP business model transformation.

January 31, 2020 31 Jan'20
Pulseway RMM software zeroes in on technician efficiency

Pulseway plans to expand the scope of its RMM software product this year as it vies for more MSP customers. The independent RMM vendor grew its global customer base by about 30% in 2019, reaching ...
December 04, 2019 04 Dec'19
Logically acquires Carolinas IT in geographic expansion

The purchase of Carolinas IT is another transaction that demonstrates the active managed services merger and acquisition environment, which has seen more than 30 deals this year.
October 11, 2019 11 Oct'19
MSPWorld 2019: Five things I learned at the conference

Here are several observations from MSPAlliance's MSPWorld 2019 conference, which wraps up today in Las Vegas. 1. The industry wants to reframe the MSPs-as-target discussion MSPAlliance leadership ...
October 10, 2019 10 Oct'19
MSPAlliance debuts MSP cybersecurity risk rating system

As customers increasingly question the cybersecurity postures of MSPs, MSPAlliance aims to give firms a way to show they are proactively dealing with threats.

Bring yourself up to speed with our introductory content

service-level agreement (SLA)

A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. Continue Reading
Top 10 2019 feature stories for channel partner companies

Channel partner readers in 2019 took interest in a wide variety of topics, including emerging tech and business management challenges. Here are our 10 most-read feature stories. Continue Reading
Understanding co-managed IT services

MSPs sometimes avoid prospective clients that already have internal IT staff, but by taking the co-managed IT services approach, they don't have to. That's according to Bob Coppedge, owner of ... Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

MNJ Technologies finds growth at the edge

MNJ Technologies, a managed services provider based in Buffalo Grove, Ill., is expanding its business organically at a time when growth through acquisition makes weekly headlines. The company ... Continue Reading
2020 cybersecurity services: Predictions for MSPs

The 2020 cybersecurity landscape presents new challenges and opportunities for managed service providers, according to predictions from security firm WatchGuard. Continue Reading
PowerShell automation helps MSPs, but with some caveats

PowerShell scripting can help MSPs automate mundane and time-consuming chores, but service providers need to test their scripts and look to security first. Continue Reading

Learn to apply best practices and optimize your operations.

Cloud managed services beyond the beaten path

Accenture, CDS and Modern Systems are developing cloud-related services and approaches at the periphery of traditional offerings, which points the way to portfolio differentiation. Continue Reading
MSP business expansion driven by cybersecurity, consulting

MSPs are under pressure to expand their businesses beyond their traditional offerings. Cybersecurity and consulting services are two directions they can take their businesses. Continue Reading
Managed Azure services hotspots span optimization to AI

Demand for Microsoft Azure services ranges from cost optimization to AI services, according to service providers looking for business in this public cloud platform. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Hackers target MSPs, but not all are prepared

Managed service provider security is being put to the test as hackers target MSPs with increasing frequency. Even a relatively simple attack can compromise a service provider. Continue Reading
How to succeed at managed services marketing

The marketing formula at service provider DynTek includes executive briefings, messaging around innovation and transformation, and a blend of traditional and digital techniques. Continue Reading
Vology's transition toward an integrator business model

Vology has used a combination of acquisitions and organic growth as it transitions from a product-oriented approach to an IT services provider business model. Continue Reading