Managed service provider (MSP) business model

Get the information you need to stay on top of the rapidly evolving managed services sector. News, tips and trend pieces cover the challenges of MSP business model transformation.

March 27, 2020 27 Mar'20
MSP market may thrive in a downward economy

The managed services industry could further expand if the U.S. faces another major economic downturn, according to the CEO of MSP software firm NinjaRMM; more news from the week.
March 23, 2020 23 Mar'20
Coronavirus puts brakes on MSP acquisitions

The pandemic is expected to slow the once blistering pace of managed services transactions, but larger IT services firms such as Accenture have the wherewithal to pursue deals.
March 17, 2020 17 Mar'20
Coronavirus dims tech outlook 2020, spurs free security offers

Forrester has dropped tech growth projections for numerous sectors including consulting. Meanwhile, some security vendors are targeting MSPs with free product licenses.
January 31, 2020 31 Jan'20
Pulseway RMM software zeroes in on technician efficiency

Pulseway plans to expand the scope of its RMM software product this year as it vies for more MSP customers. The independent RMM vendor grew its global customer base by about 30% in 2019, reaching ...

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service-level agreement (SLA)

A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. Continue Reading
Top 10 2019 feature stories for channel partner companies

Channel partner readers in 2019 took interest in a wide variety of topics, including emerging tech and business management challenges. Here are our 10 most-read feature stories. Continue Reading
Understanding co-managed IT services

MSPs sometimes avoid prospective clients that already have internal IT staff, but by taking the co-managed IT services approach, they don't have to. That's according to Bob Coppedge, owner of ... Continue Reading

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MSPAlliance on a quest to change the managed services industry

In part one of this two-part interview, MSPAlliance CEO Charles Weaver discusses his organization's evolution and its ongoing efforts to professionalize managed services. Continue Reading
MNJ Technologies finds growth at the edge

MNJ Technologies, a managed services provider based in Buffalo Grove, Ill., is expanding its business organically at a time when growth through acquisition makes weekly headlines. The company ... Continue Reading
2020 cybersecurity services: Predictions for MSPs

The 2020 cybersecurity landscape presents new challenges and opportunities for managed service providers, according to predictions from security firm WatchGuard. Continue Reading

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MSPAlliance: What's next for the managed services industry

In part two of our interview with the CEO of MSPAlliance, we discuss the continued influence of cybersecurity on the managed services industry and the opportunities that lay ahead. Continue Reading
Top tips for providing co-managed IT services

Co-managed IT services give MSPs an opportunity to partner with the internal IT staff of their clients. Get insight into how to successfully implement a CoMITS offering. Continue Reading
Cloud managed services beyond the beaten path

Accenture, CDS and Modern Systems are developing cloud-related services and approaches at the periphery of traditional offerings, which points the way to portfolio differentiation. Continue Reading

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Hackers target MSPs, but not all are prepared

Managed service provider security is being put to the test as hackers target MSPs with increasing frequency. Even a relatively simple attack can compromise a service provider. Continue Reading
How to succeed at managed services marketing

The marketing formula at service provider DynTek includes executive briefings, messaging around innovation and transformation, and a blend of traditional and digital techniques. Continue Reading
Vology's transition toward an integrator business model

Vology has used a combination of acquisitions and organic growth as it transitions from a product-oriented approach to an IT services provider business model. Continue Reading