Managed service provider (MSP) business model

Get the information you need to stay on top of the rapidly evolving managed services sector. News, tips and trend pieces cover the challenges of MSP business model transformation.

September 24, 2021 24 Sep'21
SearchITChannel Top Projects Awards for 2021

We're recognizing channel partners that have supported a client's groundbreaking IT initiative. Nominate your company for the SearchITChannel Top Projects Awards below.
August 03, 2021 03 Aug'21
CompTIA ChannelCon 2021 points to CX as partner priority

In a preview of its upcoming channel industry research, IT trade association CompTIA highlighted the growing importance of customer experience among partners.
July 23, 2021 23 Jul'21
Cloud, IT security continue to reshape MSP business model

Recent channel research suggests MSPs increasingly prioritize cloud computing and IT security as part of their core business models; other IT channel news.
March 31, 2021 31 Mar'21
Kaseya explores MSP business strategy shifts during pandemic

Kaseya's new research explores the effects of 2020 on MSP business strategy. The study reveals emerging opportunities in cybersecurity and regulatory compliance.

Bring yourself up to speed with our introductory content

managed IT service

A managed IT service is an information technology (IT) task provided by a third-party contractor and delivered to a customer. Continue Reading
monthly recurring revenue (MRR)

Monthly recurring revenue (MRR) is income a company can reliably anticipate every 30 days and one of the key metrics for channel partner companies. Continue Reading
MSP industry regulation and how providers can shape it

MSP industry watchers have predicted the establishment of regulations for providers. The National Society of IT Service Providers wants to ensure MSPs can guide public policy. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

MSP resistance to Windows 11 exposes business problem

Microsoft's Windows 11 release received relatively little fanfare in the MSP industry. The lack of enthusiasm points to a problem among IT services firms. Continue Reading
AWS Marketplace professional services gain momentum

Partners cite flexible contracting and custom offers as key advantages of selling in the marketplace, but they look for AWS to help with T&M contracting and catalog creation. Continue Reading
Outcome-based contracts: Be careful what you wish for

Outcome-based contracting has gained momentum in the IT services market, but Charles Weaver cautions against its use by managed service providers. Continue Reading

Learn to apply best practices and optimize your operations.

managed service provider (MSP)

A managed service provider (MSP) is a third-party company that remotely manages a customer's information technology (IT) infrastructure and end-user systems. Continue Reading
How cloud consultants execute a product development strategy

Creating intellectual property can help partners meet soaring demand for cloud services, differentiate their offerings and boost their appeal to investors. Continue Reading
After Kaseya attack, MSPs should rethink RMM practices

The Kaseya ransomware attack in July wasn't the first security event to involve RMM tools, and it probably won't be the last. Dave Sobel asks if it's time that MSPs dump their RMMs. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

AI in managed service software to boost automation

From security to streamlined help desk systems, AI could have profound benefits for MSPs in the future. Continue Reading
MSPs tap Red Hat Ansible for managed services automation

IT services providers have deployed the Red Hat Ansible Automation Platform to minimize repetitive work and boost productivity -- even in uncertain times. Continue Reading
MSP business model and financial lessons learned in pandemic

MSPs are facing financial uncertainty due to the pandemic. Industry experts offer advice on managing the pandemic's impact and preparing for hard times. Continue Reading