MSP business model transformation

Get the information you need to stay on top of the rapidly evolving managed services sector. News, tips and trend pieces cover the challenges of MSP business model transformation.

January 15, 2020 15 Jan'20
Public cloud vendors launch faulty services as race heats up

Faced with a rapidly expanding menu of public cloud services, customers need help making the right decisions. ThoughtWorks thinks this opens up opportunities for channel resellers.
November 22, 2019 22 Nov'19
ESG defines vendor relationship strategies for channel firms

A report by Enterprise Strategy Group identifies what MSPs should seek in their cloud vendor relationships. The report warns that some alliances can undermine key business goals.
September 27, 2019 27 Sep'19
NWN debuts solution-as-a-service line to capture top trends

Managed service provider NWN is honing in on five fast-growing markets with the launch of a solutions-as-a-service portfolio, and other channel news from the week.
September 20, 2019 20 Sep'19
D&H Distributing grows cloud with ConnectWise, SkyKick

D&H Distributing's cloud strategy aims to help VARs adopt the managed services model and sell bundled cloud offerings around platforms such as Office 365 and Azure.

Bring yourself up to speed with our introductory content

Managed IT services glossary: Terms of the trade

Managed service providers represent an important subset of the channel partner ecosystem. Browse the terms below to sharpen your understanding of MSPs and their service offerings. Continue Reading
How to build an AI services business in the channel

Advancements in AI have ushered in new opportunities for the channel. In this guide, we pair insight into the burgeoning market with strategies for building AI-focused businesses. Continue Reading
managed service provider (MSP)

A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Corporate IT training gets high profile in 2020

The pace of technology change will make training an important service provider theme in 2020, as companies look to boost IT education for employees and clients. Continue Reading
MSP business expansion driven by cybersecurity, consulting

MSPs are under pressure to expand their businesses beyond their traditional offerings. Cybersecurity and consulting services are two directions they can take their businesses. Continue Reading
Managed services model takes evolutionary twists and turns

The evolution of managed service providers began at the apex of the dot-com era and now continues with developments including cloud computing and industry consolidation. Continue Reading

Learn to apply best practices and optimize your operations.

Channel firms take on multi-cloud management challenges

As enterprise customers begin to grapple with the complexities of multi-cloud environments, channel partners have found a role in reining in and optimizing cloud spending. Continue Reading
The NetApp subscription model explained: A partner primer

The NetApp subscription model opens opportunities for recurring revenue and renewable customers, but only if NetApp partners focus on successful technology adoption. Continue Reading
MDR services evolve into distinct security service offering

MDR services are developing into a new category of cybersecurity offering for channel partners. Learn how MDR providers take a different approach from traditional MSSPs. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Ten mistakes to avoid in cloud or MSP business model transitions

The process of transitioning to the cloud or MSP business model can run smoother if channel partners avoid these 10 missteps. Continue Reading
A solution provider's first steps toward a cloud business model

Solution providers have numerous paths to cloud, but what's the most logical route to getting there? Experts offer advice for making a transition with minimal disruptions to your current business model. Continue Reading
How to explain managed services pricing to customers

The managed services model is better -- and more lucrative -- than the break/fix model because it represents an alignment between your goals and your customers' goals. Continue Reading