MSP business model transformation

Get the information you need to stay on top of the rapidly evolving managed services sector. News, tips and trend pieces cover the challenges of MSP business model transformation.

August 31, 2021 31 Aug'21
2nd Watch blends cloud offerings, pro services amid growth

The professional services and managed cloud company has set its sights on M&A in 2022. The firm also seeks to develop an integrated service experience under new leadership.
July 23, 2021 23 Jul'21
Cloud, IT security continue to reshape MSP business model

Recent channel research suggests MSPs increasingly prioritize cloud computing and IT security as part of their core business models; other IT channel news.
July 15, 2021 15 Jul'21
Microsoft Cloud platform to fuel FY 2022 priorities

At Microsoft Inspire 2021, executives highlighted ways Microsoft has differentiated its cloud platform from rivals. Partners can expect to see the cloud platform expand.
April 23, 2021 23 Apr'21
Gartner cloud forecast bodes well for service providers

Gartner predicts end-user public cloud spending to reach $332.3 billion this year, with SaaS representing the largest area of investment; other IT channel news.

Bring yourself up to speed with our introductory content

monthly recurring revenue (MRR)

Monthly recurring revenue (MRR) is income a company can reliably anticipate every 30 days and one of the key metrics for channel partner companies. Continue Reading
managed service provider (MSP)

A managed service provider (MSP) is a third-party company that remotely manages a customer's information technology (IT) infrastructure and end-user systems. Continue Reading
MSPs must rise to regulatory compliance challenges

Data laws and requirements have made regulatory compliance a fact of life for every MSP. Here's why that's a good thing for the industry. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

MSP resistance to Windows 11 exposes business problem

Microsoft's Windows 11 release received relatively little fanfare in the MSP industry. The lack of enthusiasm points to a problem among IT services firms. Continue Reading
AWS Marketplace professional services gain momentum

Partners cite flexible contracting and custom offers as key advantages of selling in the marketplace, but they look for AWS to help with T&M contracting and catalog creation. Continue Reading
Guide to building and executing an MSP business model

This managed service guide provides an overview of how to get started in the MSP business, covering the basics of building a service provider and the challenges in doing so. Continue Reading

Learn to apply best practices and optimize your operations.

How cloud consultants execute a product development strategy

Creating intellectual property can help partners meet soaring demand for cloud services, differentiate their offerings and boost their appeal to investors. Continue Reading
After Kaseya attack, MSPs should rethink RMM practices

The Kaseya ransomware attack in July wasn't the first security event to involve RMM tools, and it probably won't be the last. Dave Sobel asks if it's time that MSPs dump their RMMs. Continue Reading
SADA's FinOps lead sheds light on an emerging field

In this Q&A, SADA's Rich Hoyer discusses the fundamentals of FinOps, why it's gaining visibility, and the conundrum of cloud technology and its value to customers. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

3 basic cybersecurity measures to protect MSP businesses

Numerous MSP-targeted cyberattacks have driven home the need for improved internal security practices. Here's how MSPs can secure their operations. Continue Reading
AI in managed service software to boost automation

From security to streamlined help desk systems, AI could have profound benefits for MSPs in the future. Continue Reading
MSPs tap Red Hat Ansible for managed services automation

IT services providers have deployed the Red Hat Ansible Automation Platform to minimize repetitive work and boost productivity -- even in uncertain times. Continue Reading