Front office and CRM apps

News and trend analysis stories covering the field of front office and CRM apps. Learn about critical customer-facing technologies including sales force automation and customer support applications.

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Front office and CRM apps News

April 01, 2021 01 Apr'21
IBM, Red Hat partner with Celonis on process mining software

Looking to ease the implementation of digital transformation projects, IBM and Red Hat signed a deal with Celonis to jointly push Celonis process mining software.
February 21, 2020 21 Feb'20
Salesforce consulting services deals go global

Publicis Sapient's buyout of Sapient i7 is the latest acquisition in the increasingly globalized Salesforce consulting services market; more channel news from the week.
January 17, 2020 17 Jan'20
Sales force automation gets channel boost from SI firms

Mobile sales force automation is getting a lift from systems integrators, which represent an important channel partner conduit for the technology. Find out more about the role of integrators in ...
September 09, 2015 09 Sep'15
How one of Microsoft's top CRM partners uprooted its business

A top Dynamics CRM Online partner has spun out a new business, which aims to enable other partners with a CRM deployment methodology.

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Salesforce consulting services consolidation: Round 2

Salesforce partners have, once again, become popular acquisition targets for large, international IT services firms hoping to capitalize on the demand for SaaS consulting services. Continue Reading
How the Microsoft Open Data Initiative may benefit partners

Partners responded optimistically to the Open Data Initiative from Microsoft, citing potential opportunities to help customers derive greater value from their data. Continue Reading
Digital marketing partnerships key to vendors' channel strategies

Rackspace, Salesforce and Progress Software explain how digital marketing agencies factor into their overall channel partner ecosystems and strategies. Continue Reading

MicroscopeUK

Channel will deliver Alcatel-Lucent and RingCentral UCaaS
Alcatel-Lucent looks to take the fruits of its strategic partnership with RingCentral out to market with partners
Covid hits SysGroup revenues
Managed service player suffers revenue drop but reveals robustness of the operation, which is set for future growth
NetApp: Growing cloud adoption is a channel opportunity
The pandemic has spurred a rise in cloud adoption, but there are issues that partners need to help users deal with

SearchSecurity

COVID, gift cards and phony acquisitions top BEC attack trends
New research from Cisco Talos shows cybercriminals are still using the COVID-19 pandemic for BEC attacks to steal millions, but ...
Biden proposes critical infrastructure safe zones for hacking
The U.S. wants Russia to agree to make critical infrastructure targets off limits to hacking, but some infosec experts are ...
SolarWinds response team recounts early days of attack
During a webcast, members of the SolarWinds incident response team explained how a lucky break with a virtual machine aided their...

SearchStorage

Infinidat expands beyond HDDs with new all-solid-state array
Infinidat's new all-solid-state InfiniBox SSA storage array is built on the same deep-learning software and DRAM cache technology...
Data storage management: What is it and why is it important?
Effective data storage management is more important than ever, as security and regulatory compliance have become even more ...
Animation studio adopts fully remote workflow using Qumulo
Animation and advertising studio Psyop transitioned to fully remote work with the help of Qumulo, a hybrid cloud storage vendor ...

SearchNetworking

3 best practices for network observability
Research shows a correlation with NetOps success and network observability. Following best practices of network observability can...
Cisco DNA Center update tackles customer headaches
The latest DNA Center upgrade simplifies deploying the campus network controller and scaling the platform to handle more ...
The pros and cons of Palo Alto Networks' SASE platform
Palo Alto Networks is commonly mentioned in SASE discussions. While the vendor has strong security capabilities, it also brings ...

SearchCloudComputing

HPE bolsters GreenLake with support for Microsoft Azure Stack
HPE took another step toward its goal of being mainly a software-as-a-services company by 2022 with new services for GreenLake ...
Oracle offers on-premise support discount for cloud buyers
Oracle's latest bid to attract customer workloads to its public cloud involves discounts on traditional software license ...
Core Azure networking services you need to know
Network connectivity can make or break a cloud deployment. Discover the basics of Azure network services with this list of key ...

SearchDataManagement

Data governance strategies for today's evolving IT landscape
With remote work becoming part of the norm and as companies migrate more data into the cloud, it's imperative that companies ...
How data governance and data quality work together
High-quality, reliable data is essential to the data governance process. Here are strategies to ensure data quality standards are...
Neo4j raises $325M in funding to advance graph database
Emil Eifrem, CEO and co-founder of Neo4j, discusses how the graph database vendor is seeing growing demand for its technology, ...

SearchBusinessAnalytics

The top augmented analytics tools vendors are offering
From natural language querying to automated data preparation, augmented analytics are key capabilities for the top BI platforms. ...
Citizen data scientist training for augmented analytics
Augmented analytics have made data analysis more accessible and led to the rise of citizen data scientists. But using these tools...
Roadmap for Collibra platform includes more speed and scale
Collibra's roadmap is focused on adding more speed, with a plan in place to quadruple the amount of data customers can access and...

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