Podcast Series: ITSM and ITIL basics
Adelle McIlroy of GTSI Corp. identifies ITSM and ITIL services you could be offering to customers in part one of SearchSystemsChannel.com's three-part ITSM and ITIL podcast series.
Adelle McIlroy of GTSI Corp offers resellers and systems integrators a better understanding ITSM (IT service management) and ITIL (IT infrastructure library) services they could be offering to customers in part one of SearchSystemsChannel.com's three-part podcast series. This podcast will cover key terminology and backgrounders, and ITSM and ITIL support services. Specific topics to be discussed include the following:
- ITSM process areas and how they interconnect
- History of ITIL framework
- What ITSM can and can't do
- What's to come in ITIL V3
