This content is part of the Essential Guide: The right systems management tool frees up time for the important work
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Selling VSM software: Customer priorities

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Most desired features for VSM tools

Source:  TechTarget

While hypervisor makers such as Citrix and VMware offer basic VSM tools, many of them fall short. Third-party vendors have picked up the slack by delivering feature-rich tools. Which features are most important to customers who are evaluating VSM tools? According to the results of our survey, server availability monitoring is a much-wanted feature, selected by 68% of the survey respondents. Virtual servers play a critical role in your customers' business operations, so having a tool that will assist in reducing downtime and improving business continuity is undoubtedly of critical business importance. Inquiring into the effectiveness of your customers' monitoring methods may reveal a need for VSM tools that will help achieve their availability and performance goals.

The second most cited feature was systems and security management, selected by 50% of the survey's respondents. With all the benefits that it provides, virtualization introduces new security vulnerabilities that traditional management tools can't properly address. Discussing your customers' virtual assets and identifying a VSM tool capable of protecting those assets could be a compelling factor that drives the sales process.

Immediately following systems and security management was change and configuration management, at 49%.

In the next slide, find out what customers said were their top three criteria for choosing a virtualization systems management vendor.

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