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Facebook Workplace partners team to boost platform uptake

Talk Social to Me and ServiceRocket, two Facebook Workplace deployment partners, are joining forces to accelerate the collaboration platform's adoption; other news from the week.

Two Facebook Workplace partners are teaming up to accelerate the adoption of the social media giant's enterprise collaboration platform.

Talk Social to Me, based in Mill Valley, Calif., and ServiceRocket, based in Palo Alto, Calif., have launched Elevate, a program the companies said targets deskless workers in regulated industries. Talk Social to Me will contribute consulting services in such fields as compliance management, spontaneous conversation trends and influencer coaching, while ServiceRocket will provide its proprietary Moderation and Insights application.

Facebook Workplace partners have been upping their investment in the platform in recent months, with the Elevate service being one of the more recent examples. Facebook said it has 30,000 companies using Workplace by Facebook, which the company launched in October 2016. The company unveiled a partner program at that time.

Carrie Basham Young, CEO and founder of Talk Social to Me, said ServiceRocket's Moderation offering is a customizable off-the-shelf application. The application lets enterprises set keyword monitors and velocity controls, which alert administrators when a particular conversation generates a lot of reaction in terms of comments or shares. Young said the administrators could be Workplace community managers or executives in charge of a particular employee group within a company.

Talk Social to Me, meanwhile, will help build ServiceRocket's moderation tool into an enterprise's crisis communication plan or community management plan, Young said. She added the company will also teach organizations how to respond to critical conversations, whether they are positive or negative.

Carrie Basham Young, CEO and founder at Talk Social to MeCarrie Basham Young

Young said the Elevate program could apply to any company that seeks to have better insight into organizational conversations. She said the industries that could prove the best fit for the program include retail, healthcare and manufacturing. In those segments, she said, "you have a majority of employees who don't sit at a desk all day" and may rely on union leaders or local managers to convey information from headquarters.

Young said her company and ServiceRocket had previously connected several times around shared customers, with each company providing different services. The Elevate announcement, she said, formalizes that partnership and go-to-market strategy.

Logicworks rolls out cloud monitoring tool

Logicworks, a cloud and managed service provider (MSP) based in New York, is rolling out a cloud monitoring service that integrates with Amazon Web Services and Microsoft Azure.

[The Elevate program suits industries such as retail, healthcare and manufacturing where] you have a majority of employees who don't sit at a desk all day.
Carrie Basham Youngfounder and CEO, Talk Social to Me

The offering, dubbed Pulse, is a software-as-a-service portal that Logicworks said is geared to enterprises operating mission-critical application in AWS and Azure cloud environments. Logicworks' customers can access the portal at no charge. Pulse, according to the cloud company, includes automated industry best practice enforcement bots that scan customers' cloud environments, custom scans for common architectural red flags that could lead to unauthorized account access, and text message alerting and notification regarding important changes to mission-critical applications. Those changes could include traffic surges or unusual usage patterns.

Ken Ziegler, CEO at Logicworks, said Pulse has its origins in software the company built for internal use. He said his company realized, as the cloud environments under its management continued to grow, it would become "impossible to keep track of all the various cloud-native services running for our customers across different platforms on a manual basis."

Logicworks developed a programmatic way to scan for anomalies in cloud environments, with the alerts generated from the scanners distributed to internal team members, Ziegler noted. Pulse came about when customers asked to have control over the scanners and the associated notification engine.

Reliam looks to grow via acquisitions

Reliam LLC, a managed services provider focusing on public cloud platforms, plans to use a recent round of funding to pursue acquisitions. Great Hill Partners, a private equity firm in Boston, has provided an initial investment of $17 million and has reserved up to $75 million for further investment.

Reliam is looking for deeper consulting capabilities for complex cloud migrations, noted Simon Anderson, CEO at Reliam. "That is an important building block," he said.

Anderson also said the company will look to build capabilities, through in-house efforts or via acquisition, in database management optimization. In addition, the Los Angeles company may look to make geographic acquisitions to build up sales and business development teams in different regions in the U.S.

Reliam will also use the funding to invest in automation and tooling for delivering managed services, Anderson added.

The company reported a triple-digit percentage revenue increase year over year, citing new customer growth and existing customers adding new cloud-based applications that need to be managed.

Other news

Cloud-based ERP vendor Oracle NetSuite expanded its roster of partners with consulting and implementation firms Apps Associates, BTM Global and ISP3.

Mphasis, an IT solutions provider, has selected Fortinet over Cisco and Palo Alto Networks as its cybersecurity provider. Mphasis will deploy Fortinet Security Fabric offerings in its network, which spans eight locations in India. Channel partners have been finding consulting and integration opportunities in the Fortinet Security Fabric.

Continuum, which provides an IT service delivery platform for MSPs, has entered the Southern African market through a partnership with Sovaton, a cybersecurity distributor. The Sovaton pact will offer Continuum's remote monitoring and management platform to potential customers in South Africa, Botswana and Zimbabwe.

Skybox Security, a cybersecurity management vendor, named Uri Levy as its vice president of worldwide channels. In his new role, Levy will oversee the development of Skybox's global reseller network and channel program. Levy's 2018 goals include launching a new program for managed security services providers and systems integrators, according to Skybox.

Market Share is a news roundup published every Friday.

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Talk Social to Me and ServiceRocket target Facebook Workplace opportunities. What potential do you see in such enterprise collaboration tools?
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