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ServiceNow cloud: CSC's Fruition buy extends systems integrators reach

CSC has closed its acquisition of Fruition Partners, a leading ServiceNow consultancy, a move that signals a deeper SI push into the cloud technology.

Computer Sciences Corp. (CSC) today closed its acquisition of Fruition Partners, a move that in light of Accenture's agreement to acquire Cloud Sherpas heralds a dramatic expansion of global systems integrators in the ServiceNow cloud ecosystem.

Fruition Partners, a ServiceNow service-management consulting firm, will now operate as a wholly owned subsidiary of CSC, a 70,000-employee integrator with annual revenue approaching $12 billion.

Accenture's pending purchase of Cloud Sherpas also has a ServiceNow dimension. Cloud Sherpas launched a ServiceNow practice in 2013 through the acquisition of Navigis, and last year announced a $12 million investment in expanding its implementation capabilities.

The transactions catapult CSC and Accenture to the top tier of ServiceNow consultancies.

"Based on the number of certified staff at these organizations, both Accenture/Cloud Sherpas and CSC/Fruition rank among the top five ServiceNow partners," said Genevieve Haldeman, a ServiceNow spokeswoman.

Marc Talluto, co-founder and CEO at Fruition Partners, who now leads CSC's global ServiceNow practice, said global systems integrators are going to "massively accelerate" the deployment of ServiceNow into their Global 2000 customers.

Talluto said Fruition Partners in recent years has partnered with a number of integrators, providing ServiceNow service delivery capabilities to the larger companies, including Atos, Cognizant, EY and PricewaterhouseCoopers. But channel alliances started to shift as the integrators began to build out their own ServiceNow cloud practices.

We needed that larger boost to take us onto the global stage.
Marc TallutoCEO, Fruition Partners

"We realized the tipping point was coming once some of the partners became competitors, as they were aggressively hiring and training and working more with ServiceNow to ramp up talent onshore and offshore," Talluto said.

Against that backdrop, the CSC acquisition is "probably one of the best things that could happen to us," he noted.

As a CSC company, Fruition Partners stands to benefit from CSC's sales, marketing and customer prospecting capabilities, which Talluto said will help his company get into new accounts.

"We needed that larger boost to take us onto the global stage," he said.

CSC will also contribute vertical market expertise, which could let Fruition Partners potentially build ServiceNow applications tailored to specific industries.

Also in the works is a regional expansion. Talluto said growing Fruition Partner's footprint in Europe and Australia will represent the first phase of expansion. And, as the ServiceNow cloud expands in Latin America and Asia-Pacific, "we will probably go there next," he said.

Next Steps

Read about CSC's plans to split the company

Find out how retailer Waitrose uses ServiceNow for business continuity planning

Get the background on Fruition Partner's 2014 acquisition of Partners in IT


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