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Ingram Micro boosts SLED support; ASCII Group partners with Client Heartbeat

Ingram Micro rolls out new and enhanced support for public sector partners; The ASCII Group announces a partnership Client Heartbeat; plus, more news.

Ingram Micro adds SLED support

IT distributor Ingram Micro yesterday announced new and enhanced support for public sector partners at its Fall SLED Invitational event in Hollywood, Fla.  

The distributor's new First Responders Configurator is a tool to help state, local and education (SLED) partners qualify deals and design customized technology systems for first-responder customers such as police and fire departments, according to the company. The tool is designed to identify the right systems based on the role of the responder and the make and model of the responder's vehicle.  

Ingram Micro's new E-Rate Program, meanwhile, offers services such as training, prebid information and prequalified lead support to help partners win more sales within the education sector, Ingram Micro said.

Lastly, the Diversity Business Partner Network has been enhanced to deliver more benefits to Ingram Micro's Public Sector Elite community members who hold certifications such as 8(a), HUBZone, Woman-Owned or Service-Disability Veteran-Owned.

ASCII Group partners with Client Heartbeat

The ASCII Group this week announced a partnership with Australia-based startup Client Heartbeat Pty Ltd. that brings the Client Heartbeat survey feedback tool to the Bethesda, Md., organization's members.

ASCII members -- independent MSPs, VARs and solution providers -- will have access to Client Heartbeat to help survey clients and monitor client satisfaction or those at risk, to help with customer retention.

The Client Heartbeat tool allows business owners to create custom surveys and set automatic periodic follow-ups with customers. Users can also keep track of customers or company results via a user dashboard and generate reports and measure against industry benchmarks, according to the vendor.

Earlier this year, ConnectWise announced that its professional services automation platform had been fully integrated with Client Heartbeat.

Redesigned SMB Services from NetEnrich

NetEnrich Inc.'s remote IT infrastructure management services have been enhanced to meet the needs of small and medium-sized businesses (SMBs) and the IT channel partners who provide services to those companies.

The company said the changes are based on MSP feedback and provide a business building opportunity for partners who want to offer private-label proactive monitoring, management and full remediation services to SMB customers.

The vendor offers IT solution providers a number of benefits, such as pay-as-you-go pricing, including the option to add services to support customer environments, and 24x7x365 service.

With the recent revisions, the company said that MSPs gain access to NetEnrich's IT Operations Platform (ITOP), as well as the ability to view and remotely manage a broad range of the IT infrastructure, including on-premises and virtualized infrastructures, cloud-based compute, and hybrid IT environments.

EFolder offers competitive upgrade discount

EFolder, a cloud-based provider of data protection, business continuity and file sync services based in Orlando, Fla., this week rolled out a program to encourage managed service providers to abandon a competitive service in favor of eFolder's.

The eFolder BDR Upgrade Program gives partners a $1,000 credit toward a new eFolder BDR appliance when trading in a competitive appliance from the likes of Datto Sirius (but not the Sirius Lite appliance), Datto Viridian, SonicWall CDP and Zenith Infotech.

To participate in the program, partners must purchase a new eFolder BDR appliance at the discounted price and after deployment, ship their decommissioned legacy BDR appliance to eFolder.

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