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Salesforce.com 'twitterizes' CRM; IT shops try OS systems management

Headlines: Salesforce.com tweets CRM; IT shops pick point management tools to cut staff, speed installs.

SearchITChannel.com news headlines for March 23, 2009

Salesforce.com tweets CRM

Salesforce.com is adding Twitter to its Service Cloud so users can search, monitor and join relevant conversations. The Service Cloud itself lets Salesforce.com customers build their own communities. The Twitter linkage will let them chat with 8 million Twitter users or search the Twitter stream for relevant posts. Salesforce CRM for Twitter will be available this summer, the company said on Monday.

Twitter lets users post quick updates to their own micro-blog. It started as a consumer force but is being used more and more by partners prospecting new business and by companies wanting to communicate with partners and customers. Service Cloud packages start at $995 per month for up to 250 users.

IT shops pick point management tools to cut staff, speed installs

Lightweight systems management tools are winning converts over massive frameworks from IBM, CA and others, according to SearchDataCenter.com. IT managers said they're turning to tools from companies such as SolarWinds and Nimsoft for what they don't offer -- long implementation times, giant consulting engagements and features that administrators don't use.

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