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IT Channel News Briefs, Jan. 16

Today's headlines: brings customer service to cloud; Will Bartz rekindle Microhoo?

Report: Bartz at Yahoo may revive Microsoft deal

The fact that Carol Bartz and not Jerry Yang now runs Yahoo has revived hopes that Microsoft will now be able to complete its proposed-then-nixed buyout of Yahoo. Yahoo co-founder and former CEO Jerry Yang famously scotched Microsoft's $45 billion buyout offer. Since then, Yahoo's stock has gone nowhere but down. Many observers say Microsoft still needs Yahoo in order to compete with Google.'s latest: Customer service in the cloud says its newly released "Service Cloud" will allow organizations to integrate their Service and Support operation with communities, discussions and forums taking place online. New integration with Facebook allows companies to take questions and answers that people post on the popular social networking site and import the response into their knowledge base, according to

DataCore snags another distie

Storage virtualization player DataCore Software, which tapped Tech Data as a distributor just last week, has now inked a deal with Ingram Micro, according to Channel Marker blogger Heather Clancy. DataCore's promise is that it will help provide failover SAN capacity in virtualized environments. Its products are SANmelody, which includes provisions for management (big, big deal), disaster recovery and thin provisioning, and SANsymphony, an enterprise-class offering that adds continuous data protection to the mix.

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