Problem solve

Problem solve

Get help with specific problems with your technologies, process and projects.

• Applying AI: Accenture exec cites customer opportunities

  Mike Sutcliff, group chief executive at Accenture Digital, talks about the challenges of applying AI, digital thread and augmented reality to real-world business issues. Continue Reading

• Ease the MSP talent acquisition process with these tips

  For Eric Hobbs, the key to the talent acquisition process is to recruit prospective employees early and often. Hobbs is CEO at Technology Associates, a managed service provider (MSP) in Cary, North ... Continue Reading

• Channel execs grapple with IT security staffing challenges

  Channel firms say security talent is hard to find and expensive to acquire. Learn how executives are overcoming the cybersecurity skills gap. Continue Reading

• Video game industry: A hyper-converged infrastructure market

  InData, a virtual and physical IT infrastructure partner, has discovered a hyper-converged infrastructure market in the video game industry. Continue Reading

• Channel partners help SaaS provider enter overseas markets

  OneLogin needed a way to enter overseas markets. The company decided cultivating relationships with channel partners was the best method. Continue Reading

• Flawed channel data management may result in partner overpayments

  Erroneous sales data may pose potential conflicts between some vendors and their partners; however, most vendors seem more interested in keeping the peace.Continue Reading

• Three tips for dealing with the IT labor shortage

  IT companies should seek out motivated workers, commit to continuous learning and invest in employee well-being to minimize the effects of the IT labor shortfall.Continue Reading

• SD-WAN: Providers could see strong growth, but face hurdles

  The SD-WAN market beckons with high-growth potential, but channel partners must confront incomplete feature sets, training requirements and market consolidation.Continue Reading

• Ransomware infections: Channel toils to defend besieged customers

  Channel partners are working with customers on ransomware defense strategies and risk mitigation amid a rising tide of costly and disruptive infections.Continue Reading

• MSP ticketing system: Autotask's new UI draws round of applause

  Autotask's new ticketing system user interface ranked among the top developments at the company's annual partner conference. Channel companies tell why.Continue Reading

• Ask the expert: How to navigate a law firm's IT committee

  Pitching your services to a law firm's IT committee can be challenging, but there are ways to get your message across, according to Andrew Harrover of Matrix Computer Consulting.Continue Reading

• Software robots transforming IT services industry

  IT service providers, particularly large, global outsourcing firms, are helping customers deploy robotic process automation and also using the technology internally.Continue Reading

• Vology's transition toward an integrator business model

  Vology has used a combination of acquisitions and organic growth as it transitions from a product-oriented approach to an IT services provider business model.Continue Reading

• Tech OEMs: Gray market goods are a growing concern

  The gray market revisited: A KPMG report explores whether the sale of gray market products has decreased since 2008 when economic conditions proved conducive to unauthorized sales channels.Continue Reading

• Cisco wants channel partners to Engage with digital marketing

  Marketing may not be a channel strength, but Cisco hopes to help partners adopt digital marketing practices.Continue Reading