Managed service provider MSP business model
- November 01, 2007
If Microsoft offers security Software as a Service, solution providers will have to ramp up their efforts to survive and succeed in the security SaaS market, experts say.
- October 29, 2007
Hosting partners can use the cut in Microsoft Dynamics CRM subscription fees to build stronger relationships with clients in the customer relationship management market.
- October 26, 2007
More vendors are offering group collaboration Software as a Service, but there will still be a need for value-added work from enterprise content management solution providers and developers, experts say.
- October 25, 2007
After-sales service is good customer relationship management for VARs; for managed service providers (MSPs), it's the key to survival.
- October 23, 2007
Solid service-level agreements (SLAs) keep a managed service provider safe and make customers a lot more comfortable. Here's how to do them right.
- October 19, 2007
Managed service providers are finding that remote management and changing pay rates help them hire top-notch technicians despite less supply in the job market.
- October 18, 2007
Managed service providers (MSPs) predict customers of the new Microsoft online services will prefer to do business with them instead of with Microsoft directly, because Microsoft can't offer the same level of service.
- October 17, 2007
Managed IT services require a provider and sales team that inspire trust, a menu of services that can meet many needs, and the ability to show you're caring for customers when you're not on their premises.
- October 16, 2007
Almost a year into its virtual server consolidation program, PG&E gets little traction, but resellers say it has great potential and helps them close deals.
- October 08, 2007
VAR-to-VAR solutions partnerships can reward both parties with extended reach, greater services and more deals; but they can also leave both exposed.
- October 05, 2007
Value-added resellers should start considering their roles -- and whether to change them -- as Software as a Service (SaaS) offerings gain traction in the marketplace.
- September 21, 2007
Managed service provider pay scales reward customer satisfaction, not sales volume.
- September 20, 2007
When SAP AG launched its Business ByDesign SaaS product on Wednesday, execs said the company is relying on its solution partners to sell the product, ...
- September 20, 2007
SAP execs said expanding the ranks of solution partners is key to the success of its new Business ByDesign SaaS product; partners will have a product to target SMB customers they couldn't reach before.
- September 13, 2007
Symantec is launching new partner programs to support partners who work in the managed services and small and medium-sized business (SMB) markets.