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Managed service provider MSP business model

• MSPAlliance: What's next for the managed services industry

  In part two of our interview with the CEO of MSPAlliance, we discuss the continued influence of cybersecurity on the managed services industry and the opportunities that lay ahead. Continue Reading

• Top tips for providing co-managed IT services

  Co-managed IT services give MSPs an opportunity to partner with the internal IT staff of their clients. Get insight into how to successfully implement a CoMITS offering. Continue Reading

• Cloud managed services beyond the beaten path

  Accenture, CDS and Modern Systems are developing cloud-related services and approaches at the periphery of traditional offerings, which points the way to portfolio differentiation. Continue Reading

• PowerShell automation helps MSPs, but with some caveats

  PowerShell scripting can help MSPs automate mundane and time-consuming chores, but service providers need to test their scripts and look to security first. Continue Reading

• MSP business expansion driven by cybersecurity, consulting

  MSPs are under pressure to expand their businesses beyond their traditional offerings. Cybersecurity and consulting services are two directions they can take their businesses. Continue Reading

• Managed Azure services hotspots span optimization to AI

  Demand for Microsoft Azure services ranges from cost optimization to AI services, according to service providers looking for business in this public cloud platform.Continue Reading

• hardware-as-a-service (in managed services)

  Hardware-as-a-service (HaaS) is a procurement model that is similar to leasing or licensing in which hardware that belongs to a managed service provider (MSP) is installed at a customer's site and a service level agreement (SLA) defines the ...Continue Reading

• managed service provider (MSP)

  A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.Continue Reading

• MSP software takes a different turn in ServiceNow-LogicMonitor link

  MSP software comes in various forms and combinations. Some larger MSPs are adopting ServiceNow and LogicMonitor to automate core business functions.Continue Reading

• MSP business model moves toward three key staples

  The developing MSP business model is showing some of the characteristics of an ancient agricultural technique. Find out how service providers are cultivating business.Continue Reading

• Keep a digital transformation strategy humming with these practices

  A digital transformation strategy starts with a client's vision and a focus on business outcomes. Find out what's working for Insight Enterprises and its clients.Continue Reading

• Managed services companies upbeat despite economic signals

  At MSPWorld, managed services executives expressed guarded optimism regarding MSP market prospects and growth potential, despite some economic concerns.Continue Reading

• How to revamp your managed services pricing for predictable revenue

  Many MSPs still rely heavily on an hourly billing rate and cost-plus pricing. Michael Backers, an MSPAlliance board member, offers advice on moving to managed services pricing.Continue Reading

• MSP market rides M&A momentum into 2019

  Last year's mergers and acquisitions spree looks set to continue into 2019, as buyers look for geographic reach and skills that span multiple public cloud platforms.Continue Reading

• Liability insurance policies: Tips for covering MSP businesses

  With the IT landscape growing more complex, liability insurance policies may be a necessity for MSPs. But MSPs should ensure they get the right coverage for their business model.Continue Reading

• managed IT service

  A managed IT service is an information technology (IT) task provided by a third-party contractor and delivered to a customer.Continue Reading

• Managed security service provider (MSSP)

  A managed security service provider (MSSP) is an IT service provider that provides an organization with some amount of cybersecurity monitoring and management, which may include virus and spam blocking, intrusion detection, firewalls and virtual ...Continue Reading

• Digital transformation of business: What's the MSP's role?

  Managed IT services firms can help clients inject technology innovation into each area of business as they digitally transform, writes Paul Parisi, president of SaviorLabs.Continue Reading

• Dataprise boosts efficiency with Kaseya automation tools

  Dataprise uses automation tools from Kaseya to make its managed services business more efficient.Continue Reading

• MSP sales: Cloud business calls for new tactics, skills

  This rise of cloud computing is transforming the MSP sales landscape, cloud solutions providers and other channel partners. Here is how to cope.Continue Reading

• MSP pricing: How to build an effective plan

  Pricing managed services? Don't become preoccupied with per-user or per-device pricing decisions and make sure to aim for a profit margin rather than markup, David Streit writes.Continue Reading

• MSP documentation: Why it's essential to scaling your business

  In the past, IT service managers might have gotten away with storing important info in their brains; today, having solid MSP documentation is essential to growing your business.Continue Reading

• Key Channel Market Trends: 2016

  As midyear approaches, there are several channel market trends-- from DRaaS to compliance -- shaping the partner landscape in 2016.Continue Reading

• Vology's transition toward an integrator business model

  Vology has used a combination of acquisitions and organic growth as it transitions from a product-oriented approach to an IT services provider business model.Continue Reading

• Sales and marketing strategy: Tips for MSP partners

  MSPs need sales and marketing in order to grow a company beyond the startup stage. Industry executives provide their views on how to build such capabilities.Continue Reading

• BitTitan offers sales and marketing tools for partners

  BitTitan's MSPComplete platform aims to help channel partners sell cloud services such as Microsoft's Azure.Continue Reading

• Five pitfalls in the merger and acquisition process

  Channel partners working through the merger and acquisition process must deal with cultural, financial and personnel issues before the ink is dry.Continue Reading

• Ten mistakes to avoid in cloud or MSP business model transitions

  The process of transitioning to the cloud or MSP business model can run smoother if channel partners avoid these 10 missteps.Continue Reading

• The tradeoffs of partnering with managed mobility services providers

  The increasingly complicated world of enterprise mobility spells opportunity for channel partners, and partnering with a large managed mobility services provider may be the best way to overcome the high barrier of entry.Continue Reading

• Delivering managed mobility services: The challenges and opportunities

  Despite all the enthusiasm surrounding managed mobility, solution providers are struggling to deliver these services. Learn what the challenges are and how to differentiate your offerings.Continue Reading

• How does offering managed cloud services impact MSP business operations?

  Once a traditional IT services provider has made the move to managed cloud services, how do business operations compare? Find out how managed cloud services impact margins, the delivery of added value and help desk tickets.Continue Reading

• Staffing the cloud services sales team with farmers vs. sales hunters

  Having 'farmers' on your cloud services sales team is important for recurring revenue model businesses. Learn how farmers help your business grow and where to find them.Continue Reading

• How to add value, boost margin in maturing managed services market

  Managed service providers change their business strategies to overcome commoditization and price erosion in the managed services market.Continue Reading

• Rethink MSP business processes for greater operational efficiency

  Greater operational efficiency can help MSPs maintain margins and keep their customers happy. MSPs utilize automation and KPI tracking to improve back-end processes.Continue Reading

• MSP business practices for making secure retirement, succession plans

  To reduce business risk and retire with options, you should lay the groundwork for succession with several key considerations in mind, according to MSP experts.Continue Reading

• CompTIA report: Providers' lack of commitment hinders MSP model

  If MSPs committed fully to the managed services business model, more end-user organizations might adopt the services, says a CompTIA report.Continue Reading

• Filling the MSP sales pipeline when transitioning to recurring revenue

  Building up your sales pipeline when establishing an MSP practice requires a lot of early success with lead generation and business development.Continue Reading

• Managed services pricing models: Per-device vs. SLA-based approach

  A per-device and per-user pricing model is easy for MSPs, but experts caution it carries business risk and leads managed services to commoditization.Continue Reading

• Restructuring your sales staff for a managed services model

  Making the transition to managed services can be tough on the sales staff. Many won't be able to make the move.Continue Reading

• Protecting your MSP practice against security risks

  The MSPAlliance maps out the security risks an MSP practice faces, as well as the role MSPs play in educating customers about security.Continue Reading

• Recurring revenue business model: Pretransition considerations

  Review factors to think about before transitioning to a managed services model, including pre-assessment, efficiency, financial backing and training.Continue Reading

• Print management services providers highlight vertical, workflow knowledge

  With lots of competition in the managed print market, providers are building out their vertical and workflow knowledge to differentiate themselves.Continue Reading

• Ransomware first person: Dealing with the Cryptolocker virus

  Hear how one IT services professional resolved a Cryptolocker infection for a customer and why the virus is evidence customers need managed services.Continue Reading

• How businesses choose a managed print service provider

  A recent study by IDC examined the factors involved in a customer's choice of a managed print service provider, including 'win factors.'Continue Reading

• MSPWorld 2013: Managed security services demand on the rise

  At MSPWorld 2013 in Orlando, Fla., Forrester analyst Edward Ferrara points to customer cloud readiness and key drivers of managed security services.Continue Reading

• ConnectWise PSA suite gains customer monitoring, prospecting tools

  Client Heartbeat, a customer monitoring tool, and Klpz, for telephone prospecting, are being added to the ConnectWise PSA portfolio.Continue Reading

• Managed security service strategy calls for vigilance

  Targeted threats require constant attention, plus unified threat management with intrusion detection, patch management and content filtering.Continue Reading

• Managed video conferencing services finally in demand

  MSPs can use IT management platforms to provide managed video conferencing services and save customers money, time and headaches.Continue Reading

• Telecom agents make tough transition to managed services

  Some telecom agents are partnering with the IT channel and telecom master agents to explore managed services and combat the threat of VoIP.Continue Reading

• Managed services meets e-discovery

  Legal MSPs see growth even as more companies bring e-discovery in-house.Continue Reading

• Managed VoIP gains reseller, MSP adherents

  Managed voice appliances keep phone gear on premises, but MSPs manage them.Continue Reading

• More VARs are selling managed services as vendor strife spreads

  Selling managed services helps VARs promote their own brand and value versus that of their vendor partners.Continue Reading

• Managed services, outsourcing offer relief during economic downturn

  Cutbacks and layoffs may lead to lax security procedures at your customers' companies. Solution providers can help customers maintain security by offering ways to work within their limited budgets.Continue Reading

• Managed security service provider guide

  Breaking into the managed security service field requires time and research to make sure that you get it right. In this managed security service provider guide, you'll find everything you need to get started in this lucrative industry.Continue Reading

• A guide to selling managed services: VoIP and unified communications

  In this guide to selling managed services in VoIP and hosted unified communications and collaboration, VARs can learn how to capitalize on these fast-growing markets by becoming service providers.Continue Reading

• Managed services a learning process for VARs, customers

  VARs can realize gross profit margins of 40% or more on managed services. But, managed services is a new way of operating for most resellers.Continue Reading

• VARs: How to become a managed services provider

  On the road to becoming a managed services provider, VARs find they have options ranging from building their own systems to reselling services from distributors and vendors. Which is right for you?Continue Reading

• Managed branch office network services: Partners find a new path

  Partners are finding opportunities in offering managed branch office network services as companies expand their number of remote workers.Continue Reading

• Staples jumps into managed services

  Staples is now selling managed services, but the company shouldn't pose a threat to most managed service providers.Continue Reading

• Tech Data to resell USA.NET's Exchange, SharePoint managed services

  Tech Data will resell USA.NET's Exchange Server, SharePoint and BlackBerry managed services to its VARs.Continue Reading

• How easy is it to transition existing customers to managed services?

  Moving your existing customers to managed services may prove to be more difficult than signing up new customers. Find out how you can make your customer's transition to managed services go smoothly.Continue Reading

• Why are solution providers shifting to managed services models?

  Managed service providers are more proactive in addressing customers' issues and therefore experience increased profits and monthly compounded annuity-based revenues. Learn about the benefits of offering managed services and how to stand out from ...Continue Reading

• How can managed services be marketed?

  To boost business, managed services providers must carry out specific marketing campaigns. Find out the best way to market yourself as a managed services provider.Continue Reading

• How can managed services increase solutions and services sales?

  As a trusted advisor to your customer, you can sell more solutions and services by recognizing business opportunities in your customers' network. Find out how offering managed services can take you to the role of trusted advisor for your customer.Continue Reading

• What should be included in a managed services agreement?

  A well-written managed services agreement should provide a common understanding of the services to be performed by the managed services provider for the client. Learn why the managed services agreement is often the first step taken by MSPs, the ...Continue Reading

• Managed services FAQ: Podcast with Erick Simpson

  In this supplemental podcast, Erick Simpson discusses why managed services models are becoming increasingly popular among service providers and how the delivery of managed services can increase additional service and solution sales.Continue Reading

• SaaS migration spurs VARs to rethink services, support models

  The move to Software as a Service (SaaS) deployment is spurring VARs to parlay their own valuable service and support expertise in this new world.Continue Reading

• How to overcome managed security service provider challenges

  Managed security service providers (MSSPs) face a myriad of technical challenges in the infrastructure they develop, the tools they employ and the processes adopted to drive services. There are also numerous business challenges that make it ...Continue Reading

• Technology requirements for managed security service providers

  Managed security service providers require sophisticated IT infrastructure to accommodate multiple clients. This demands a significant up-front investment in hardware, and often requires the custom development of business tools, which can lengthen ...Continue Reading

• Understanding managed security services: An intro for VARs

  Security is a critical business function that can strain the resources of even dedicated security staff. Corporations are meeting these challenges by outsourcing security tasks to managed security service providers (MSSPs) that specialize in ...Continue Reading

• Managed service provider survey shows channel conflict, vendor issues

  According to a new MSPAlliance report, 40% of managed service providers aren't happy with their vendors' partner programs.Continue Reading

• How to become a managed service provider

  The managed service provider (MSP) business holds promise for value-added resellers (VARs) looking to expand their business or migrate away from reselling. Value-added resellers can find techniques and tips on how to become a managed service ...Continue Reading

• How to build a managed service provider business

  With hardware and software sales increasingly commoditized, the motivation for building a managed service provider business has never been greater, but getting from Point A to Point B isn't so easy. We explain what the risks are and how to make a ...Continue Reading

• Managed services contracts

  Value-added resellers venturing into managed services need to consider the details of the managed services contract they provide to customers. Learn what goes into a managed services contract in this edition of Channel Explained.Continue Reading

• Oracle Siebel CRM On Demand targets partner relationship management

  Oracle and its partners can now sell subscriptions that let customers extend their Siebel CRM On Demand and improve partner relationship management.Continue Reading

• After-sales service defines success for managed service providers

  After-sales service is good customer relationship management for VARs; for managed service providers (MSPs), it's the key to survival.Continue Reading

• Managed service providers' business models, pay rates attract qualified technicians

  Managed service providers are finding that remote management and changing pay rates help them hire top-notch technicians despite less supply in the job market.Continue Reading

• How to sell managed IT services -- personal touch, customization

  Managed IT services require a provider and sales team that inspire trust, a menu of services that can meet many needs, and the ability to show you're caring for customers when you're not on their premises.Continue Reading

• Managed service providers change channel pay scale

  Managed service provider pay scales reward customer satisfaction, not sales volume.Continue Reading

• New Symantec partner programs aim at managed services, SMBs

  Symantec is launching new partner programs to support partners who work in the managed services and small and medium-sized business (SMB) markets.Continue Reading

• To be an MSP, forget 'selling managed services,' and sell yourself

  Selling managed services successfully is easier if an aspiring MSP avoids referring to "selling managed services" and comes up with its own brand, experts say. As part of that, companies should take on a trusted advisor role with their clients, ...Continue Reading

• Managed services provider hype -- can we please get a grip?

  Managed services providers are not new, not revolutionary, and not getting enough respect.Continue Reading

• Managed services, your business plan and you

  Learn why a business plan is an essential part of any reseller's successful managed services business. Discover how to use a business plan as the impetus for refining your marketing strategy, locating sources of revenue and sizing up the competition.Continue Reading

• The downside of offering managed security services

  Entering managed security services is a significant investment, so make sure you've considered the pros and cons carefully.Continue Reading

• MSPs share how-to on migrating to managed services business

  Converting from a product-sales-focused VAR to a managed service provider means changing your pricing, organization, services and sometimes your customer contacts.Continue Reading

• Managed services market gets more competitive; pressure grows on MSPs to ramp up services

  Customers are more willing to out-task some of their IT, but increasing competition in the market means MSPs have to be cost-effective, sophisticated and business-savvy.Continue Reading

• IBM to sell managed security to SMBs -- through the channel

  Selling managed security services through the channel may help IBM attract more small and midsized businesses, according to analysts and observers.Continue Reading

• Becoming a managed service provider (MSP): Essential questions to ask first

  Before becoming a managed service provider (MSP), ask yourself these essential questions and determine if the MSP model is right for you.Continue Reading

• Benefits of providing managed services

  Recurring revenue is one obvious benefit of providing managed services, but don't overlook these other MSP advantages.Continue Reading

• The managed service provider (MSP) model

  Determine if the managed service provider (MSP) model is a good fit for your channel business. The nine questions and corresponding expert advice in this tip will get you started on the road toward or away from the MSP model.Continue Reading

• Avoiding failed managed service provider (MSP) partnerships

  Managed service provider (MSP) partnerships fail for a variety of common reasons, one of which is lack of communication. Learn how to avoid being part of a failed MSP partnership.Continue Reading

• How to price managed service provider (MSP) offerings

  To price a managed service provider (MSP) offering, you must weigh how much your client pays to manage apps in-house versus how much they may pay to have you manage them.Continue Reading

• Partnering with a managed service provider (MSP) vendor

  Managed service provider (MSP) partnerships are rarely as fruitful as both sides would like. When choosing an MSP vendor, ask these questions to determine if your partnership will be a good one.Continue Reading

• Customers vague on what "managed service provider" actually means

  "MSP" can mean so many different things that some say it means nothing. Analysts, industry experts and managed service providers weigh in on what the MSP buzzword is all about.Continue Reading

• Managed services: Maximize profits with a recurring revenue stream

  Managed services provides VARs and consultants a recurring revenue stream that one-time sales cannot. This tip offers strategies for turning one-time customers into recurring customers.Continue Reading