Manage

Manage

Learn to apply best practices and optimize your operations.

• managed IT service

  A managed IT service is an information technology (IT) task provided by a third-party contractor and delivered to a customer. Continue Reading

• MSP partners: AWS Managed Services not a competitive threat

  The launch of AWS Managed Services was met with speculation over whether the offering might encroach on channel business opportunities, but partners report the service hasn't hurt them. Continue Reading

• Digital transformation for insurance firms drives IT business

  IT service firms are finding new opportunities as insurers pursue digital transformation initiatives and deploy emerging technologies such as robotic process automation. Continue Reading

• Managed security service provider (MSSP)

  A managed security service provider (MSSP) is an IT service provider that provides an organization with some amount of cybersecurity monitoring and management, which may include virus and spam blocking, intrusion detection, firewalls and virtual ... Continue Reading

• Managed services pricing: Tips for creating predictable revenue

  Many MSPs still rely heavily on an hourly billing rate and cost-plus pricing. Michael Backers, an MSPAlliance board member, offers advice on moving to managed services pricing. Continue Reading

• managed service provider (MSP)

  A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.Continue Reading

• Black swan event: Preparing for a dual ransomware attack

  While a black swan incident shut down Code Spaces, IT service providers and their customers can avoid a similar outcome, if they devise a comprehensive data protection plan.Continue Reading

• Digital transformation of business: What's the MSP's role?

  Managed IT services firms can help clients inject technology innovation into each area of business as they digitally transform, writes Paul Parisi, president of SaviorLabs.Continue Reading

• Dataprise boosts efficiency with Kaseya automation tools

  Dataprise uses automation tools from Kaseya to make its managed services business more efficient.Continue Reading

• Six digital content management tips from an IT consultant

  Want to make enterprise content relevant, useful and interesting for the millennial workforce? Srinivas Gopinath Parimi of Virtusa offers some tips for achieving those results.Continue Reading

• IT industry trends: Six major vendors chart new courses

  Vendors Cisco, Citrix, Dell EMC, Hewlett Packard Enterprise, IBM and Microsoft are transforming to keep up with cloud and other IT industry trends.Continue Reading

• Former president Clinton shares advice at Autotask Community Live

  At the Autotask Community Live 2017 conference this week, managed service providers got some words of advice from former president Bill Clinton. Clinton, the 42nd president who was in office from ...Continue Reading

• MSP sales: Cloud business calls for new tactics, skills

  This rise of cloud computing is transforming the MSP sales landscape, cloud solutions providers and other channel partners. Here is how to cope.Continue Reading

• MSP pricing: How to build an effective plan

  Pricing managed services? Don't become preoccupied with per-user or per-device pricing decisions and make sure to aim for a profit margin rather than markup, David Streit writes.Continue Reading

• How to launch VoIP services for business customers

  Vendor selection, cross-selling and in-depth product knowledge are the keys to success when it comes to offering Voice over IP services, Mike Bloomfield writes.Continue Reading