Manage

Manage

Learn to apply best practices and optimize your operations.

• Liability insurance policies: Tips for covering MSP businesses

  With the IT landscape growing more complex, liability insurance policies may be a necessity for MSPs. But MSPs should ensure they get the right coverage for their business model. Continue Reading

• partner account manager (PAM)

  A partner account manager is a job title within a vendor organization that uses channel partners to sell its products or services. Continue Reading

• managed hosting

  Managed hosting is an IT provisioning model in which a service provider leases dedicated servers and associated hardware to a single customer and manages those systems on the customer's behalf. Continue Reading

• Succession planning strategy: MSP execs consider the channel's future

  Have a succession planning strategy in place? If not, you're hardly alone. Get tips on why and what you should consider when planning for the future of your business. Continue Reading

• Device as a service set to expand for channel partners

  The device-as-a-service market is poised for growth as customers look to trim Capex, but channel partners may need to recast themselves if they want to serve as a DaaS provider. Continue Reading

• Container adoption: Startup, enterprise giant tap partners

  Startup MadHive and Yahoo Japan may not share much in common, but both hired channel partners to take on container tasks such as linking Kubernetes and OpenStack.Continue Reading

• Apple Authorized Service Provider program: ComputerCare's story

  ComputerCare, a member of the Apple Authorized Service Provider program, has found a role in servicing iOS devices and meeting the repair needs of mid-size businesses.Continue Reading

• MSP tools: Virteva consolidates monitoring for better visibility

  Virteva, an MSP, has consolidated a handful of monitoring tools to LogicMonitor as a single platform, a move that has resulted in improved visibility.Continue Reading

• managed IT service

  A managed IT service is an information technology (IT) task provided by a third-party contractor and delivered to a customer.Continue Reading

• AWS MSP partners weigh impact of AWS Managed Services

  The launch of AWS Managed Services was met with speculation over whether the offering might encroach on channel business opportunities, but partners report the service hasn't hurt them.Continue Reading

• Digital transformation for insurance firms drives IT business

  IT service firms are finding new opportunities as insurers pursue digital transformation initiatives and deploy emerging technologies such as robotic process automation.Continue Reading

• Managed security service provider (MSSP)

  A managed security service provider (MSSP) is an IT service provider that provides an organization with some amount of cybersecurity monitoring and management, which may include virus and spam blocking, intrusion detection, firewalls and virtual ...Continue Reading

• Managed services pricing: Tips for creating predictable revenue

  Many MSPs still rely heavily on an hourly billing rate and cost-plus pricing. Michael Backers, an MSPAlliance board member, offers advice on moving to managed services pricing.Continue Reading

• managed service provider (MSP)

  A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.Continue Reading

• Black swan event: Preparing for a dual ransomware attack

  While a black swan incident shut down Code Spaces, IT service providers and their customers can avoid a similar outcome, if they devise a comprehensive data protection plan.Continue Reading