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MSP sales and marketing
service-level agreement (SLA)
A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. Continue Reading
Understanding co-managed IT services
MSPs sometimes avoid prospective clients that already have internal IT staff, but by taking the co-managed IT services approach, they don't have to. That's according to Bob Coppedge, owner of ... Continue Reading
Developing a client onboarding process for managed services
As MSPs mature their practices, many firms develop a standardized approach their client onboarding processes. Burwood Group and Ensono offer insight into their strategies. Continue Reading
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PDU-UPS evolves slowly, offers partners modularity
Data center power infrastructure may not be the epicenter of IT innovation, but channel partners see vendors providing modularity, customization options and redundancy features. Continue Reading
Sales verticals and how MSPs can target them
Selling to vertical markets can seem like a daunting prospect for managed service providers. Read on for six tips to get you started on a vertical sales journey. Continue Reading
Channel strategy glossary: Terms of the trade
Every tech field has its own terminology and the same holds true for the IT channel. Learn more about channel partner program vocabulary in this glossary.Continue Reading
Cisco DNA: How should partners deploy it?
Channel partner companies should introduce Cisco DNA to customers on a step-by-step basis, according to the company.Continue Reading
Five MSP marketing tactics to boost growth
Scott Lindars, a former Citrix senior alliance marketing manager and now director of technology markets at Merit Mile, an interactive agency in Boca Raton, Fla., outlined MSP marketing tactics at ...Continue Reading
MDF funds: How MSPs can get their cut of the marketing money
Market development funds are there for the asking. Learning the details of individual programs -- and demonstrating sales and technical strength -- can help you get your shareContinue Reading
What can a solution provider do to enhance employee retention?
Employee retention often means flexibility on the employer's part -- understanding and accommodating the various needs of key employees rather than simply following blanket employment policies or career paths.Continue Reading
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What are the best customer retention techniques?
Customer retention is largely a matter of relationship management, maintaining channels of communication with the client and ensuring they know about any new solutions to their current business problems.Continue Reading
What are some ways that a solution provider can win new business?
To win new business, a solution provider needs to provide creative solutions rather than just working off vendors' line cards. The game is to accommodate the client's unique needs and business goals.Continue Reading
How can solution providers differentiate themselves from competition?
Solution providers need to attract new business by standing apart from competitors with new and unique solutions to important business problems. This often includes a knowledge of important new technologies like virtualization or green initiatives.Continue Reading
What new technologies should solution providers have a handle on?
There are many new technologies for a solution provider to embrace, including virtualization, data deduplication and green initiatives. The solution provider then has a competitive edge that they can offer to clients in a variety of industries or ...Continue Reading
How can a busy solution provider keep up with new technology?
Solution providers must constantly educate themselves about new technology, products and practices so that they're able to differentiate themselves from competitors and provide clients with the best possible solutions to challenging business ...Continue Reading