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Information Security Training and Certification

• ITIL guide: Best practices, implementation and training

  This Information Technology Infrastructure Library (ITIL) guide has all you need to know about ITIL best practices, implementation, certification, training and tools. Learn about the ITIL framework and IT change management from our compilation of ... Continue Reading

• FAQ: Pacemaker high-availability cluster technology

  Get the answers to frequently asked questions about Pacemaker -- a high-availability cluster technology -- with this expert Project FAQ from Sander van Vugt. Continue Reading

• release management

  Release management is a software engineering process intended to oversee the development, testing, deployment and support of software releases. The practice of release management combines the general business emphasis of traditional project ... Continue Reading

• FAQ: Desktop virtualization and virtual desktop infrastructure

  Learn about the pros and cons of desktop virtualization and virtual desktop infrastructure and when you should recommend these services to clients. Continue Reading

• Microsoft SQL Server 2008 guide

  This Microsoft SQL Server 2008 guide covers new features and tools, security considerations and product comparisons. Continue Reading

• Definitions to Get Started

  • service-level agreement (SLA)
  • hardware-as-a-service (in managed services)
  • managed service provider (MSP)
  • distribution channel

  • statement of work (SOW)
  • professional services
  • IBM
  • IT consultant

  View All Definitions

• Service-oriented architecture study guide

  Use this service-oriented architecture study guide to test your knowledge on governance, business process management and more. Take the quiz to get additional learning resources.Continue Reading

• Data migration services FAQ

  Learn why data migration services are becoming more important to customers, what the biggest problems are in data migration projects and why storage virtualization hasn't eased the data migration challenge.Continue Reading

• Selling advanced VPN technology FAQ

  Lisa Phifer answers frequently asked questions about selling advanced VPN technology. Check out the best advice on selling advanced VPN technologies that can secure endpoints and ensure protection for mobile workers.Continue Reading

• Oracle Database 11g study guide

  Use this Oracle Database 11g study guide to test your knowledge of the features, software tools and upgrades available in Oracle 11g.Continue Reading

• FAQ: SQL Server 2008 high-availability services

  Microsoft MVP Ross Mistry answers frequently asked questions about using SQL Server 2008 to offer high-availability services to customers.Continue Reading

• Cloud storage services FAQ

  Solution providers who are interested in participating in the burgeoning cloud storage services market are faced with a number of questions, covering issues such as reliability, security and which business model makes sense. Executive Editor W. ...Continue Reading

• Isilon Systems Partner Program Checklist

  Learn the benefits of becoming an Isilon Systems reseller partner with our Partner Program Checklist.Continue Reading

• VoIP implementation and management study guide

  Use our VoIP implementation and management study guide to quiz yourself and bolster your knowledge of IP voice.Continue Reading

• FAQ: Green IT services and virtualization technology in the data center

  Expert Greg Schulz answers questions about green IT services and virtualization technology in the data center in this FAQ and podcast.Continue Reading

• Green IT systems services guide: How to conserve energy and cut costs

  This green IT systems services guide offers study guides, news, tips and other resources to help customers conserve energy and cut costs.Continue Reading