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Bring yourself up to speed with our introductory content.
Get started
Bring yourself up to speed with our introductory content.
RMM software (remote monitoring and management software)
RMM software (remote monitoring and management software) is a type of application that IT service providers use to maintain their clients' IT infrastructure and systems. Continue Reading
market development funds (MDF)
Market development funds (MDF) are a resource that a vendor grants to its indirect sales channel partners to help the channel with sales and marketing programs. Continue Reading
Building a cloud backup services business: 4 tips to get you started
Getting started as a cloud-based backup services business requires a grasp of the target market, a solid mix of backup vendors and a sound pricing formula. Continue Reading
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How to develop IT services for healthcare vertical opportunities
When it comes to vertical markets, healthcare offers a wealth of opportunities for MSPs. IT services providers share tips for building a healthcare-focused practice. Continue Reading
Cloud storage resellers, MSPs take on latest storage trends
Channel partners face an array of storage options. Cloud storage resellers and MSPs must deal with hyper-converged products, online storage offerings and flash technology. Continue Reading
channel strategy
A channel strategy is a vendor's plan for moving a product or a service through the chain of commerce to the end customer.Continue Reading
value-added reseller (VAR)
A value-added reseller (VAR) is a company that resells software, hardware and networking products and provides value beyond order fulfillment.Continue Reading
OEM (original equipment manufacturer)
OEM, or original equipment manufacturer, is a broad term that describes a web of relationships among IT hardware vendors, hardware component makers, software vendors and channel partners such as resellers and distributors.Continue Reading
partner program
A partner program, which may also be referred to as channel partner program or alliance program, is a business strategy that vendors develop to encourage others to work with the vendor and sell its products or services.Continue Reading
Microsoft Intune
Microsoft Intune is a cloud-based enterprise mobility management tool that aims to help organizations manage the mobile devices employees use to access corporate data and applications, such as email.Continue Reading
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partner account manager (PAM)
A partner account manager is a job title within a vendor organization that uses channel partners to sell its products or services.Continue Reading
managed hosting
Managed hosting is an IT provisioning model in which a service provider leases dedicated servers and associated hardware to a single customer and manages those systems on the customer's behalf.Continue Reading
distributor agreement (distribution agreement)
A distributor agreement, also known as a distribution agreement, is a contract between channel partners that stipulates the responsibilities of both parties.Continue Reading
service-level agreement (SLA)
A service-level agreement (SLA) is a contract that specifies what the service provider is responsible for.Continue Reading
reseller
In information technology, a reseller is a company that typically purchases IT products or services from a product manufacturer, distributor or service provider and then markets them to customers.Continue Reading