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Bring yourself up to speed with our introductory content.
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Bring yourself up to speed with our introductory content.
service-level agreement (SLA)
A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. Continue Reading
MSP business trends, from e-waste to virtual warehouses
MSP business trends expected to shape the market in 2020 include e-waste disposition, cloud distribution and state consumer privacy legislation. Continue Reading
Top 10 2019 feature stories for channel partner companies
Channel partner readers in 2019 took interest in a wide variety of topics, including emerging tech and business management challenges. Here are our 10 most-read feature stories. Continue Reading
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Understanding co-managed IT services
MSPs sometimes avoid prospective clients that already have internal IT staff, but by taking the co-managed IT services approach, they don't have to. That's according to Bob Coppedge, owner of ... Continue Reading
Developing a client onboarding process for managed services
As MSPs mature their practices, many firms develop a standardized approach their client onboarding processes. Burwood Group and Ensono offer insight into their strategies. Continue Reading
PDU-UPS evolves slowly, offers partners modularity
Data center power infrastructure may not be the epicenter of IT innovation, but channel partners see vendors providing modularity, customization options and redundancy features.Continue Reading
Sales verticals and how MSPs can target them
Selling to vertical markets can seem like a daunting prospect for managed service providers. Read on for six tips to get you started on a vertical sales journey.Continue Reading
Managed IT services glossary: Terms of the trade
Managed service providers represent an important subset of the channel partner ecosystem. Browse the terms below to sharpen your understanding of MSPs and their service offerings.Continue Reading
How to vet vendors' cybersecurity tools for MSP practices
Building a cybersecurity stack can mean assessing dozens of vendors. An effective vetting process can help partners avoid missteps in their search for security products.Continue Reading
Develop a channel sales strategy for smart city projects
Channel partners can find roles in smart city initiatives by providing IT expertise, but firms should understand the challenges that government customers face before making a play.Continue Reading
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7 things to know about professional drone services
Members of CompTIA's Drone Council described favorable conditions for entering the commercial drone services space. Use this insight to plot your course.Continue Reading
Channel strategy glossary: Terms of the trade
Every tech field has its own terminology and the same holds true for the IT channel. Learn more about channel partner program vocabulary in this glossary.Continue Reading
Smart regions emerge as channel partner opportunity
Smart regions, which seek to unite neighboring cities and towns around joint smart city projects, have begun taking shape across the U.S. A pioneering force behind the emerging smart region trend ...Continue Reading
How to build an AI services business in the channel
Advancements in AI have ushered in new opportunities for the channel. In this guide, we pair insight into the burgeoning market with strategies for building AI-focused businesses.Continue Reading
Launching an AI project calls for careful scoping
AI implementation may benefit from a handful of steps and a common set of patterns, according to speakers at the AI World Government conference in Washington, D.C.Continue Reading