Features

Features

• MSP documentation: Why it's essential to scaling your business

  In the past, IT service managers might have gotten away with storing important info in their brains; today, having solid MSP documentation is essential to growing your business.  Continue Reading

• What does the role of CDO mean for channel companies?

  Chief digital officers may hold the keys to many of your customers' decisions, and, just as importantly, to your own company's evolution.  Continue Reading

• Business influencers: What guides your IT channel decisions?

  Channel executives are responsible for making tough decisions that impact the fates of their companies. We asked a few company chiefs to name the top influencers that shape their leadership.  Continue Reading

• Cloud computing: Ecosystem challenges and how to navigate them

  Channel companies can find a wealth of opportunities in cloud ecosystems, but must take care to navigate challenges such as vetting partners and addressing liability concerns.  Continue Reading

• Cloud verticalization: How to tailor offerings to an industry

  Experts share insight into cloud verticalization, a process for adapting cloud offerings to an industry's unique IT requirements and business problems.  Continue Reading

• State procurement model reform a boon for channel partners

  As state CIOs modernize their approach to IT procurement, channel partners may discover unprecedented bidding opportunities.  Continue Reading

• Cloud services: Market opportunity bypasses many channel companies

  While the cloud reaches critical mass among customers of all sizes, many partners don't offer cloud services or have yet to make cloud services a major revenue contributor.  Continue Reading

• Niche apps: Channel companies benefit from specialty software

  Niche applications aren't just for consumers: Channel partners are leveraging specialized software to tackle a range of challenges in fields from AI to EDI.  Continue Reading

• Application portfolios the focus of channel partnership

  CAST Software Inc.'s partner program seeks ties to technology vendors and service providers in the application portfolio management and enterprise architecture markets.  Continue Reading

• MSP operations: Channel seeks automated systems to address pain points

  Managed services providers are seeking the right mix of automated tools to boost efficiency, optimize business processes and reduce the cost of delivering services to customers.  Continue Reading

• Credentialing process helps IT service providers differentiate

  MSPs and other channel partners are pursuing rigorous audits and credentialing regimens as a way to stand out from their competitors in the IT services market.  Continue Reading

• Software robots: Enterprises ask for RPA technology on new services contracts

  Robotic process automation is making its way into new outsourcing contracts and playing a role in reinvigorating existing deals, according to industry executives.  Continue Reading

• Channel compliance controls: SSAE 16 audit requirements rigorous

  Channel companies need to pay up for SSAE audits and develop policies, processes and documentation around regulatory compliance, say experts at ChannelCon 2016.  Continue Reading

• HIPAA compliance services a double-edged sword

  Before MSPs take on HIPAA compliance work, experts advise they understand the regulatory framework they're subject under, obtain certifications and mitigate the risks.  Continue Reading

• Remote monitoring and management tools: Some assembly required

  Managed service providers use custom integration to unify monitoring tools in a bid to simplify what otherwise could become out-of-control automation.  Continue Reading