IT Channel Definitions

This glossary explains the meaning of key words and phrases that information technology (IT) and business professionals use when discussing IT channels and related software products. You can find additional definitions by visiting WhatIs.com or using the search box below.

  • R

    Red Hat Certified Cloud Provider

    A Red Hat Certified Cloud Provider is a member in the company's cloud partner program that has met requirements to offer Red Hat products and services in a cloud computing environment.

  • Red Hat Cloud Partner Program

    The Red Hat Cloud Partner Program is an initiative offering Red Hat certification for cloud providers.

  • release management

    Release management is a software engineering process intended to oversee the development, testing, deployment and support of software releases. The practice of release management combines the general business emphasis of traditional project management with a detailed technical knowledge of the systems development lifecycle (SDLC) and IT Infrastructure Library (ITIL) practices.

  • Request for Proposal (RFP)

    A request for proposal (RFP) is a document that an organization, often a government agency or large enterprise, posts to elicit a response -- a formal bid -- from potential vendors for a desired IT solution.

  • reseller

    In information technology, a reseller is a company that typically purchases IT products or services from a product manufacturer, distributor or service provider and then markets them to customers.

  • RMM software (remote monitoring and management software)

    RMM software (remote monitoring and management software) is a type of application that IT service providers use to maintain their clients' IT infrastructure and systems.

  • role sharing

    Role sharing occurs when an individual within a VAR or other solution provider's organization assumes multiple roles such as "sales engineer", "field engineer", "account manager" or other roles... (Continued)

  • S

    IT solution

    An information technology (IT) solution is a set of related software programs and/or services that are sold as a single package.

  • SaaSgrid

    SaaSGrid is an application server and integrated framework for software as a service (SaaS) applications.

  • sales certification

    A sales certification is a designation given to a channel professional once he or she has gained an amount of expertise that a vendor considers necessary to sell a given product.

  • sales motion

    A sales motion is the particular sales method an organization uses to deliver a product or a service to its customers.

  • sales performance management (SPM)

    Sales performance management (SPM) is the practice of monitoring and guiding personnel to improve their ability to sell products or services. 

  • service-level agreement (SLA)

    A service-level agreement (SLA) is a contract that specifies what the service provider is responsible for.

  • SlapOS

    SlapOS (Simple Language for Accounting and Provisioning Operating System) is an open source operating system for distributed cloud computing.

  • Small Business Innovative Research contract (SBIR contract)

    A type of contract designed to foster technological innovation by small businesses with 500 or fewer employees. The SBIR contract program provides for a three-phased approach to research and development projects: technological feasibility and concept development; the primary research effort; and the conversion of the technology to a commercial application.

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