VAR-to-MSP transition Definitions

  • B

    break/fix

    For IT services companies, break/fix is a method of providing IT support to customers. Services are generally fee-based and rely on a customer contacting the IT services company when repairs and upgrades are needed.

  • M

    monthly recurring revenue (MRR)

    Monthly recurring revenue (MRR) is income a company can reliably anticipate every 30 days and one of the key metrics for channel partner companies.

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