Running an MSP Definitions

  • S

    sales performance management (SPM)

    Sales performance management (SPM) is the practice of monitoring and guiding personnel to improve their ability to sell products or services. 

  • service-level agreement (SLA)

    A service-level agreement (SLA) is a contract that specifies what the service provider is responsible for.

  • SlapOS

    SlapOS (Simple Language for Accounting and Provisioning Operating System) is an open source operating system for distributed cloud computing.

  • solution provider

    A solution provider is a vendor, a service provider or a value-added reseller (VAR) that comprehensively handles the project needs of their client from concept to installation through support... (Continued)

  • Standard Industrial Classification Code

    The Standard Industrial Classification Code is a category within the Standard Industrial Classification (SIC) system, which was established to classify all industries in the US economy. The SIC code is displayed as a two-digit code that designates a major industry group coupled with a second two-digit code designates a subcategory. The SIC system is administered by the Statistical Policy Division of the U.S. Office of Management and Budget (OMB).

  • statement of work (SOW)

    A statement of work (SOW), in project management, is a document in which a contracting officer or chief procurement officer (CPO) specifies the objectives and deliverables for a particular project or service contract.

  • subcontract

    A subcontract is a contract between a prime contractor and a subcontractor to furnish supplies or services for the performance of a prime contract or subcontract.

  • Symantec.cloud Service Provider Program

    The Symantec.cloud Service Provider Program is Symantec’s partner program for managed service providers, hosted application providers, Internet service providers and telecommunication companies.

  • T

    TIN number (taxpayer Identification number)

    A taxpayer Identification number (TIN) is an employer identification number assigned by the Internal Revenue Service (IRS) when registering a company to do business in the United States.

  • Tsunami UDP

    Tsunami UDP is an open source file transfer protocol that enables high-speed data transfer over network paths with a large bandwidth delay product.

  • turnkey solution provider

    A turnkey solution provider is a solution provider that offers limited consultation and one or more established product packages that allow only minimal configuration... (Continued)

  • V

    value-added reseller (VAR)

    A value-added reseller (VAR) is a company that resells software, hardware and networking products and provides value beyond order fulfillment.

  • VAR agreement (value-added reseller agreement)

    A VAR agreement is a legal contract between a manufacturer and a value-added reseller that specifies details of the rights and obligations of both parties.

  • VAR-to-VAR

    VAR-to-VAR is a business model based on cooperation between value-added resellers (VARs) that allows the companies to obtain professional services and solutions outside their specialties or geographic areas... (Continued)

  • vCIO (virtual CIO)

    A vCIO, or virtual CIO, serves as an organization's chief information officer, but is a contractor rather than a regular employee.

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