Running an MSP Definitions

  • M

    monthly recurring revenue (MRR)

    Monthly recurring revenue (MRR) is income a company can reliably anticipate every 30 days and one of the key metrics for channel partner companies.

  • N

    not for resale (NFR)

    Not for resale (NFR) is a designation for products that vendors give to their channel partners for testing and educational purposes with the understanding that the channel partner will not resell those products.

  • P

    partner specialization

    A partner specialization is a designation achieved when a value-added reseller, integrator or solution provider has demonstrated a particular expertise specified by its vendor.

  • prime contract

    A prime contract is any contract or contractual action that is awarded directly to a contractor by the U.S. Federal Government for the purpose of obtaining equipment, supplies, materials, or services of any kind.

  • professional services

    A professional service is an intangible product that a contractor or product vendor sells to help a customer manage a specific part of their business.

  • professional services automation (PSA)

    Professional services automation (PSA) is a type of software application suite that provides a service business with the functionality it needs to manage core business processes.

  • R

    Red Hat Certified Cloud Provider

    A Red Hat Certified Cloud Provider is a member in the company's cloud partner program that has met requirements to offer Red Hat products and services in a cloud computing environment.

  • Red Hat Cloud Partner Program

    The Red Hat Cloud Partner Program is an initiative offering Red Hat certification for cloud providers.

  • reseller

    In information technology, a reseller is a company that typically purchases IT products or services from a product manufacturer, distributor or service provider and then markets them to customers.

  • RMM software (remote monitoring and management software)

    RMM software (remote monitoring and management software) is a type of application that IT service providers use to maintain their clients' IT infrastructure and systems.

  • role sharing

    Role sharing occurs when an individual within a VAR or other solution provider's organization assumes multiple roles such as "sales engineer", "field engineer", "account manager" or other roles... (Continued)

  • S

    IT solution

    An information technology (IT) solution is a set of related software programs and/or services that are sold as a single package.

  • SaaSgrid

    SaaSGrid is an application server and integrated framework for software as a service (SaaS) applications.

  • sales certification

    A sales certification is a designation given to a channel professional once he or she has gained an amount of expertise that a vendor considers necessary to sell a given product.

  • sales lead

    A sales lead is a potential sales contact, individual or organization that expresses an interest in your goods or services.

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