Running an MSP Definitions

  • A

    Apple Authorized Service Provider (Apple AASP)

    An Apple Authorized Service Provider (AASP) is a business that provides repair services for Apple products.

  • AT&T Synaptic Compute as a Service

    AT&T Synaptic Compute as a Service is an infrastructure as a service (IaaS) offering that allows software developers and business customers to access virtualized servers in an AT&T data center on a pay-per-use basis. 

  • B

    best and final offer

    For negotiated procurements, a contractor's final offer following the conclusion of discussions.

  • break/fix

    For IT services companies, break/fix is a method of providing IT support to customers. Services are generally fee-based and rely on a customer contacting the IT services company when repairs and upgrades are needed.

  • C

    channel captain

    A channel captain is the individual or organization responsible for managing a particular distribution channel and overseeing channel partnerships. The channel captain is usually a channel member.

  • channel partner

    A channel partner is a person or organization that provides services or sells products on behalf of a software, hardware, networking or cloud services vendor. Value-added resellers (VARs), systems integrators (SIs), consultants, managed service providers (MSPs), original equipment manufacturers (OEMs), distributors and independent software vendors (ISVs) may all be called channel partners.

  • Cisco Cloud Partner Program

    The Cisco Cloud Partner Program is an initiative by Cisco to help its channel partners enter the cloud computing marketplace. The Cisco Cloud Partner Program consists of three tracks: Cloud Builder, Cloud Provider and Cloud Services Reseller.

  • Citrix Cloud Provider Program

    The Citrix Cloud Provider Program is an invitation-only partner program for cloud computing service providers.

  • CompTIA practice test (Computing Technology Industry Association practice test)

    The CompTIA practice test (Computing Technology Industry Association practice test) is a sample exam designed to prepare technology professionals and students for a CompTIA certification exam.

  • consultant (consulting)

    A consultant is an experienced individual in a given field who provides expert advice for a fee. Consultants typically work as independent contractors and are hired on a short-term basis. A consultant may also be an employee at a consulting firm.

  • CONUS (continental United States)

    Refers to the continental United States. To state that delivery is CONUS is to say that delivery could be anywhere in the continental U.S.

  • D

    Defense Contract Management Agency (DCMA)

    The Defense Contract Management Agency is the government agency that overseas administration of origin inspection contracts, dispatches quality assurance reports and audits/monitors subcontracting plans.

  • Dell EMC Partner Program

    The Dell EMC Partner Program is an international channel partner program that provides partners with business development, sales and marketing resources.

  • E

    Eucalyptus

    Eucalyptus is an open source software platform for implementing Infrastructure as a Service (IaaS) in a private or hybrid cloud computing environment.

  • F

    freemium

    Freemium is a way of promoting services by offering the basic features at no cost, charging a premium only for supplemental features. The term, which is a combination of the words 'free' and 'premium,' was coined by Jarid Lukin of Alacra in 2006 after venture capitalist Fred Wilson came up with the idea... (Continued)

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