MSP business transformation Definitions

  • B

    break/fix

    For IT services companies, break/fix is a method of providing IT support to customers. Services are generally fee-based and rely on a customer contacting the IT services company when repairs and upgrades are needed.

  • C

    cloud integrator

    A cloud integrator is a product or service that helps a business negotiate the complexities of cloud migrations. 

  • cloud provisioning

    Cloud provisioning is the allocation of a cloud provider's resources and services to a customer.

  • cloud service provider (cloud provider)

    A cloud service provider, or CSP, is a company that offers some component of cloud computing -- typically infrastructure as a service (IaaS), software as a service (SaaS) or platform as a service (PaaS) -- to other businesses or individuals.

  • G

    GB billing

    In the telecommunications industry, gigabyte (GB) billing is a form of Internet usage-based billing determined by how many GBs of bandwidth are used by a customer across an Internet service provider's (ISP's) network.

  • M

    managed service provider (MSP)

    A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.

  • monthly recurring revenue (MRR)

    Monthly recurring revenue (MRR) is income a company can reliably anticipate every 30 days and one of the key metrics for channel partner companies.

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