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  • Minimizing tech support calls

    George Crump - Storage Switzerland 02 Dec 2008
  • While post-sale technical support is one of the key services the channel can provide to clients, sometimes it's one of those services you wish you'd never heard of: The wrong product, a sloppy ...

  • Black Friday turns bloody

    Barb Darrow - TechTarget 01 Dec 2008
  • Whoa. Retailers can't catch a break this year. First of all there's this little thing called a recession, which we're now officially in,  according to the National Bureau of Economic Research, ...

  • Valleywag death signifies tough times online

    Barb Darrow - TechTarget 27 Nov 2008
  • Valleywag, which became the semi-official scandal sheet for techies and their hangers on, has been sucked back into the Gawker.com mother ship.  Managing editor Owen Thomas will contribute to the ...

  • CDW awards partners of the year

    Brendan Cournoyer - TechTarget 24 Nov 2008
  • CDW has named five companies its 2008 Partner of the Year award winners. They are: Cisco Systems (networking) Ingram Micro (distribution) Lefthand Networks (storage) Tripp Lite (power protection ...

  • EPEAT makes it easier for resellers to be green

    Heather Clancy 21 Nov 2008
  • Anyone who has any interest in representing green technology is familiar with the EPEAT rating system (EPEAT stands for Electronic Product Environmental Assessment Tool). At least I hope you are, ...

  • What ‘net new’ kemosabe?

    Barb Darrow - TechTarget 21 Nov 2008
  • The dirty little secret of software, is the tectonic shift of the whole business from selling new licenses to selling upgrades. There just aren't that many green field opportunities left. "Well, ...

  • Microsoft plans more security offerings

    Brendan Cournoyer - TechTarget 21 Nov 2008
  • Morro, Microsoft's free consumer security software, is just the tip of the proverbial iceberg regarding the company's latest security push. Microsoft this week announced that a security and IT ...

  • DR testing: Adding value

    George Crump - Storage Switzerland 20 Nov 2008
  • At the recent Storage Decisions event in San Francisco, I had the pleasure of sitting through Jon Toigo's presentation on disaster recovery testing. The first stat that jumped out at me during the ...

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