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Vint Cerf reflects on Internet security

If you’re not sick of all the hacking talk generated by last week’s Black Hat training in DC, check out the DarkReading article about Internet Founding Father Vint Cerf.

Imagine Cerf sitting on his Founding Father throne, listening to Wagner, looking back on a long career. This might be a guy whose advice is worth taking.

Cerf says the biggest Internet security threats are the proliferation of spam, botnets, malware, and denial-of-service (DoS) attacks. He has hope for security, though, and cites domain name security (DNSSEC) technology, filtering of source IP addresses, use of IPSec, and two-factor authentication as the promising security measures of the near future.

Didn’t we know this already? Perhaps. But it always helps to hear it from the horse’s mouth.

I’ll leave you with a little Jimi Hendrix this week: “Knowledge speaks, but wisdom listens.” Be a wise VAR. Listen to your dad.

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I'd add that just as important as getting in the trenches and taking calls in your call center is putting yourself in the customer's shoes and experiencing what they experience. Little things like the frequency of IVR interruptions for on-hold callers can make a big difference, but without experiencing the process from start to finish, it's easy to miss these opportunities.
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