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Salesforce.com partners experience service disruption

A scheduled maintenance at Salesforce.com caused a disruption of service to some of the company’s partners earlier this week, preventing them from delivering their software as a service (SaaS) products to end-users.

The Salesforce.com outage, reported by InternetNews.com, affected partners who sell add-ons to the company’s main customer relationship management (CRM) product through its AppExchange. InternetNews.com reported that one anonymous partner complained about the disruption.

Bruce Francis, vice president of corporate strategy at Salesforce.com, confirmed that the company had temporarily disabled one feature, new to its Winter ’07 release, earlier in the week. Only a small number of partners — fewer than 10% — were affected, Francis said, and Salesforce.com tried to notify them in advance.

SearchITChannel.com could not reach any Salesforce.com partners to confirm whether they had experienced difficulty with service. As of the time of this writing, trust.salesforce.com, the company’s real-time services reporting site, showed all its systems operating with a green light.

“We thought we’d talked to all the partners,” Francis said. “Looks like someone didn’t get the message.”

Francis said the company hopes to have the feature working again by Monday and that the disruption should not be compared to the outages Salesforce.com suffered in late 2005.

“We turned off one feature. I don’t think that can be defined as an outage,” he said.

Barney Beal, news director for SearchITChannel.com‘s sister site SearchCRM.com, contributed to this report.

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