Migrating to third-party service providers and/or the cloud is one step in IDC’s simplification road map for organizations mired by complexity.
According to a recent IDC white paper, “Simplifying IT to Drive Better Business Outcomes and Improved ROI: Introducing the IT Complexity Index,” which was sponsored by Oracle, reducing IT complexity leads to better business outcomes.
For channel partners that work with businesses mired in a cycle of complexity, the message is that IT simplification initiatives not only save customers money but improve user expectations, improve operations and improve services delivery to end users, increasing their innovation and productivity.
For some businesses, complexity is a just a fact of life, not necessarily an indication that something has gone awry. It’s just the nature of the beast where delivering more sophisticated solutions to increasingly sophisticated customers often requires increased complexity, according to the research firm.
Whatever the source of a customer’s complex IT infrastructure, partners need to work to contain it and simplify across all layers of complexity — whether resulting from corporate merger and acquisition activity, decentralization of the business, greater business demands, continued use and importance of legacy systems, disparate systems and standards, the fast pace of change, or mobility and BYOD.
IDC recommends that companies turn to managed service providers (MSPs) and cloud providers to eliminate the complexity problem. According to the report, businesses need to ask themselves whether they want to be in the data center business or turn to MSPs to reduce complexity while redirecting in-house resources.
Other recommended approaches to reduce IT complexity — and where channel partners can improve the business operations of their customers — consolidation and rationalization of applications, systems and data center; application modernization; unification of operating environments; and helping customer with automation and integration tools and technologies.