Ask the Experts

Ask the Experts

• Business continuity solution: How should MSPs price an offering?

  A backup offering, when packaged as a business continuity solution, can pique your customers' interest and provide attractive margins if positioned and priced appropriately.  Continue Reading

• Digital transformation of business: What's the MSP's role?

  Managed IT services firms can help clients inject technology innovation into each area of business as they digitally transform, writes Paul Parisi, president of SaviorLabs.  Continue Reading

• Gamification techniques for your financial services clients

  Here are three tips for channel companies looking to help financial services and insurance clients adopt gamification as part of their overarching digital business strategies.  Continue Reading

• MSP pricing: How to build an effective plan

  Pricing managed services? Don't become preoccupied with per-user or per-device pricing decisions and make sure to aim for a profit margin rather than markup, David Streit writes.  Continue Reading

• How to launch VoIP services for business customers

  Vendor selection, cross-selling and in-depth product knowledge are the keys to success when it comes to offering Voice over IP services, Mike Bloomfield writes.  Continue Reading

• How to create a cybersecurity program for your own MSP

  MSPs hoping to roll out an IT security practice would be well advised to first cultivate their own culture of security, writes Jason McNew in this Ask the Expert segment.  Continue Reading

• Four tips for selling to the manufacturing vertical

  Channel partners can succeed in the manufacturing market if they properly plan and initiate their relationships with customers in this industry segment, writes Mike Bloomfield.  Continue Reading

• How to protect your clients from ransomware infections

  Client education, advanced endpoint protection and image-based backups are some of the steps channel partners can encourage customers to take to thwart ransomware.  Continue Reading

• How to sell your services in the public sector market

  The government sector is a large vertical for channel partners, but companies targeting this market need to know what they are doing, writes Tony Stirk, president of Iron Horse.  Continue Reading

• Requirements for HIPAA compliance: The key channel partner challenges

  Customers with HIPAA obligations raise pressing issues for the channel partner. Austin Justice, vice president at Justice IT Consulting, describes the top challenges.  Continue Reading

• Ask the expert: How to navigate a law firm's IT committee

  Pitching your services to a law firm's IT committee can be challenging, but there are ways to get your message across, according to Andrew Harrover of Matrix Computer Consulting.  Continue Reading

• How do cloud computing prices compare with on-premises operation costs?

  When it comes to cloud computing prices, people assume they are lower than the costs of running operations on-prem. This isn't necessarily the case.  Continue Reading

• Hybrid cloud services: Do your customers have to re-architect?

  Some public cloud offerings require customers to re-architect their apps, but if providers offer hybrid cloud services this scenario could change.  Continue Reading

• What are the different phases of an IPv6 implementation?

  In an IPv6 implementation, it's important to spend time with each of the five phase of the process, IPv6 expert Chip Popoviciu says.  Continue Reading

• What are the main challenges associated with DRaaS SLAs?

  Cloud providers must cover security, access control and restoration time when negotiating DRaaS SLAs with customers, says cloud expert Mooney Sherman.  Continue Reading