Windows VPN user account troubleshooting

You may be tempted to analyze VPN configurations as the first step in troubleshooting a customer's VPN connectivity, but user-account related issues are also common perpetrators of connectivity problems. This tip suggests several user-account related issues you should look at first.

Windows VPN
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Windows VPN troubleshooting learning guide

VPN set up guide

Windows VPN troubleshooting is vulnerable to knee-jerk reactions when a user has trouble connecting. But it is important to look beyond VPN configurations as the first step in troubleshooting a customer's VPN connectivity and to recognize user-account related issues are also common perpetrators of connectivity problems.

Troubleshooting your Windows-based VPN

When a user has trouble connecting to a VPN (especially a new VPN), it's easy to assume that the VPN is configured incorrectly. However, before you start investigating configuration, it is best to begin by looking at the account that belongs to the user who is having problems connecting. There are a number of user-account-related issues that can cause a VPN connection to fail.

Here is a user account troubleshooting checklist

  • Check user's account
  • Check user permissions
  • Check Routing and Remote Access service status
  • Check port settings
  • Check IAS certificate

Learn more about troubleshooting Windows VPN user access.

About the author
Brien M. Posey, MCSE, is a Microsoft Most Valuable Professional for his work with Windows 2000 Server and IIS. Brien has served as CIO for a nationwide chain of hospitals and was once in charge of IT security for Fort Knox. As a freelance technical writer he has written for Microsoft, CNET, ZDNet, TechTarget, MSD2D, Relevant Technologies and other technology companies. You can visit Brien's personal Web site at www.brienposey.com.


This was first published in April 2007

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