IT channel takeaway: Value-added resellers (VARs) need to keep up with new products in order to best solve customer problems. This tip offers some ideas on discovering new products.
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VARs are often surprised by customers who ask about products they know nothing about, or they may just not be aware of certain products that could solve customer needs. How does the VAR learn about new products and technologies that can be used to solve a problem? Many get calls and visits from vendor representatives to promote their products -- but not all vendors can reach all VARs. It's up to the VAR to find out about the product.
There are several ways to do this.
Finding the best products to include in solutions is not a one-time event. It is ongoing because new and better products become available all the time. Being surprised by the customer or appearing not to have the best products for a solution is an easy way to get a reputation for being behind in technology.
About the author: Randy Kerns is an independent storage consultant. In the past, he served as vice president of strategy and planning for storage at Sun Microsystems Inc., and covers storage and storage management software including SAN and NAS analysis. He has been in the computer industry for over 30 years, involved in the development of storage products for both mainframe and open systems. His background is in product design and development. Pose your storage solution questions to Randy in our Ask the Experts area.