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  • CRM news: Salesforce gets a black eye with outage; buys Demandware

    In recent CRM news, cloud-based CRM provider Salesforce suffered an outage, but also made a deal with Amazon and purchased Demandware. And after years of independence, Marketo got purchased. Continue Reading

  • Object storage market vendors give NAS a nudge

    In this issue of Storage magazine, we examine object storage's scalability, resiliency, accessibility, security and manageability. Object storage is the foundation of cloud storage due to its greater scalability and resiliency over traditional file-based storage, and now a growing list of vendors in the object storage market are delivering object products intended to replace overtaxed NAS systems.

    Pricing and capacity make the public cloud a viable alternative to local backups. Where you run your apps and what data you need to back up are key factors when balancing the pros and cons of running backups locally or using the cloud as a backup target or a tier in a hybrid arrangement.

    Traditional storage platforms aren't up to the task of maintaining data lakes, which are most commonly associated with Hadoop architectures. But storage vendors now offer HDFS support that enables Hadoop processing using more traditional storage infrastructures.

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  • Hybrid cloud benefits driving future of cloud storage

    It's tough to see the future of cloud storage services without acknowledging hybrid cloud benefits. Continue Reading

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Manage Software vendor

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  • Software licensing models evolving for virtualization

    Virtualization and the rise of multi-core CPUs have led software vendors to rethink licensing models. While some are forced to adjust, others continue to resist. Continue Reading

  • Sales intelligence software converts prospects into customers

    Gone are the days when companies relied on swagger and intuition to generate sales. Organizations now use basic metrics to determine sales performance, although most aren't tapping into more advanced data that can better pinpoint which prospects might make a purchase. With sales intelligence software, salespeople can sift through leads, gain insight into their prospects' needs and preferences, and develop deeper relationships with customers.

    In the first part of this handbook, executive editor Lauren Horwitz reveals how one company is using a lead-scoring and analytics tool to rank prospects and hand off only promising leads to its sales team. Another company's sales intelligence software provides managers with information on how their reps interact with prospects. Next, Horwitz focuses on a roofing company that's using sophisticated sales technology to close prospects on-site and more than double its revenue. To close, marketing consultant Steve Robins advises that predictive lead-scoring software can help companies determine the likelihood that a prospect will buy.

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  • Mainframe capacity planning takes on unpredictable workloads

    An extension of Capacity Provisioning Manager into the hardware eases mainframe capacity planning headaches. Continue Reading

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Problem Solve Software vendor Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

  • For many small practices, ICD-10 readiness is out of reach

    Many small physician practices aren't ready for ICD-10 yet, and, in some cases, it's because their vendors don't have ICD-10-ready services. Continue Reading

  • Despite ONC assurance, health data interoperability issues remain

    In recent months there has been a nationwide push toward electronic healthcare systems -- specifically, EHRs and the use thereof. But despite assurance from federal entities, hospitals and healthcare providers continue to struggle with getting systems and organizations to work together. It’s called health data interoperability, and it’s widely viewed as key to the success of electronic healthcare and patient engagement.

    In this three-part guide, written by SearchHealthIT’s Shaun Sutner, we’ll figure out why interoperability has thrown healthcare providers for a loop. First, Sutner looks at patient portal technology. The patient-to-doctor communication programs -- important to electronic healthcare goals -- are throwing a wrench in interoperability efforts. Next, Sutner underlines the goals of former ONC head Karen DeSalvo. Following her keynote address at the 2014’s American Health Information Management Association Convention and Exhibit, DeSalvo said that meaningful use remains a top priority -- despite a recent push toward interoperability. Sutner finishes with some highlights from his interview with Lixin Tao, chairman of the computer science department at Pace University. Tao promotes Health Level Seven, or HL7 -- the international computer protocol for exchanging healthcare data -- for organizations struggling with interoperability issues. Continue Reading

  • Why information security basics are key to managing threat landscape

    Video: Sophos' Chester Wisniewski assesses the threat landscape and details why information security basics are needed to slow evolving attackers. Continue Reading

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