Take the MSP Challenge Part 1

1. What does MSP mean?
  1. Minneapolis St. Paul Airport
  2. Maryland, Massachusetts, or, Michigan State Police
  3. Molecular Surface Package
  4. Microsoft Project
  5. Managed Service Provider
2. What services can't a Managed Service Provider (MSP) efficiently provide?
  1. Backup
  2. CDP
  3. Archive
  4. Security
  5. Network Monitoring & Management
  6. Storage Provisioning & Management
  7. Application Performance Monitoring & Management
  8. All of the above
3. MSP services can only effectively be sold to what markets?
  1. Individuals
  2. SOHO
  3. SMB
  4. SME
  5. MidMarket
  6. Enterprise
  7. All of the above
  8. None of the above
4. An MSP must invest in additional infrastructure to become an MSP?
  1. Yes
  2. No
  3. Sometimes
5. For an MSP to become a Backup Service Provider, it must have its own data center?
  1. True
  2. False
6. Can an MSP also sell hardware and/or software along with managed services?
  1. Yes
  2. No
7. What do you think MSP margins are typically?
  1. 10-15%
  2. 16-35%
  3. 36-50%
  4. Greater than 50%
8. Why do you think your customers would utilize a managed backup service?
  1. Difficult to manage branch office data
  2. Need better recovery tools
  3. Lower operational costs
  4. All of the above
9. Why do you think your customers would not utilize a managed backup service?
  1. They do not trust the MSP with their backup data.
  2. They do not want to their backup data to reside on storage that is accessible by any other customers.
  3. They believe they can do a better job of backup at a lower cost.
  4. It is a control issue.
10. What is the main strategic reason that a VAR should be interested in managed services?
  1. Customer control
  2. Revenue consistency
  3. Long term contracts increase the value of the business
  4. Differentiation
  5. More revenue from existing customer base

Take part 2 of the MSP Challenge

This was first published in April 2007

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