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  • service-level agreement (SLA)

    A service-level agreement (SLA) is a contract that specifies what the service provider is responsible for. Continue Reading

  • VAR (value-added reseller)

    A VAR (value-added reseller) is a company that resells software, hardware and/or networking products and provides value beyond order fulfillment. VARs may offer a range of professional services as their primary value-add. Continue Reading

  • request for proposal (RFP)

    The goals of an RFP are to provide the lowest initial cost, the greatest cost improvements over the desired technology lifetime and a framework for business process improvement. Continue Reading

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