Email Alerts
-
After-sales service defines success for managed service providers
After-sales service is good customer relationship management for VARs; for managed service providers (MSPs), it's the key to survival. Article | 25 Oct 2007
-
Good service-level agreements make good customers
Solid service-level agreements (SLAs) keep a managed service provider safe and make customers a lot more comfortable. Here's how to do them right. Article | 23 Oct 2007
-
Managed service providers' business models, pay rates attract qualified technicians
Managed service providers are finding that remote management and changing pay rates help them hire top-notch technicians despite less supply in the job market. Article | 19 Oct 2007
-
MSPs: Microsoft online services are no threat to partners
Managed service providers (MSPs) predict customers of the new Microsoft online services will prefer to do business with them instead of with Microsoft directly, because Microsoft can't offer the same level of service. Article | 18 Oct 2007
-
How to sell managed IT services -- personal touch, customization
Managed IT services require a provider and sales team that inspire trust, a menu of services that can meet many needs, and the ability to show you're caring for customers when you're not on their premises. Article | 17 Oct 2007
-
PG&E to revamp virtual server consolidation rebate program
Almost a year into its virtual server consolidation program, PG&E gets little traction, but resellers say it has great potential and helps them close deals. Article | 16 Oct 2007
-
VAR-to-VAR channel partnerships offer risks and rewards
VAR-to-VAR solutions partnerships can reward both parties with extended reach, greater services and more deals; but they can also leave both exposed. Article | 08 Oct 2007
-
SaaS market leaves VARs searching for their niche
Value-added resellers should start considering their roles -- and whether to change them -- as Software as a Service (SaaS) offerings gain traction in the marketplace. Article | 05 Oct 2007
-
Managed service providers change channel pay scale
Managed service provider pay scales reward customer satisfaction, not sales volume. Article | 21 Sep 2007
-
SAP channel chief urges partners to sell Business ByDesign
When SAP AG launched its Business ByDesign SaaS product on Wednesday, execs said the company is relying on its solution partners to sell the product, w... Interview | 20 Sep 2007
Channel Strategies for the CIO