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Managed services
Erick Simpson, managed services expert, offers value-added resellers tips and advice for running a successful managed services business. Guide
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Partners find niche in Cisco's cloud collaboration applications model
Cisco unveiled a new Web 2.0 and unified communications portfolio along with a partner payout plan for cloud collaboration applications. Article
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Managed services FAQ: Podcast with Erick Simpson
In this supplemental podcast, Erick Simpson discusses why managed services models are becoming increasingly popular among service providers and how the delivery of managed services can increase additional service and solution sales. Podcast
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Oracle won't give partners cut of software maintenance and support
Oracle solution providers want a piece of the vendor's software maintenance and support action. But they won't get it. Article
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How to write an IT service-level agreement
A service-level agreement (SLA) is a document that clearly lays out your responsibilities as a client's managed services provider. Learn how to write an SLA to protect your managed services business by avoiding confusion with customers that can lead ... Channel Business How-To
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NetSuite, Skyytek rift highlights vendor-partner tensions in SaaS
NetSuite and Skyytek part company in a rift that highlights questions about the partner role in SaaS and who owns the customer relationship. Article
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Partner News Podcast: SAP offers partners rewards at SAP TechEd 2008
SAP is giving $25,000 to the partners and developers who can best solve three development challenges. Article
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Online marketing services now part of Microsoft-hosted CRM
By boosting its own hosted CRM, Microsoft is helping its hosting partners, too. Article
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Google Web browser Chrome targets Web-based applications, Microsoft
With Chrome, Google has reignited the browser wars and upped the ante in its battle with Microsoft. But partners are split on how successful Google will be. Article
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Voice portal pioneer Tellme Networks blazes trail for Microsoft
Tellme Networks is recruiting IT solution providers to build apps to run on its hosted voice portal service. Article
Channel Strategies for the CIO