IT solution provider and managed services software News
August 18, 2015
The original MSP executives serving on the MSP Consortium board have resigned, but the group's key backer said work on the consortium will continue.
August 05, 2015
At ChannelCon 2015, vendors targeted MSPs and other channel companies with IT security services and software offerings.
July 31, 2015
Following its buyout of Soonr, Autotask plans to deeply integrate file sync and share into its business management platform; plus, more IT channel news from the week.
June 26, 2015
Intronis has released the latest version of its EchoPlatform backup software. Also this week, Xangati launched a global channel program; more news.
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RMM software is an application used by IT service providers for overseeing their clients' IT infrastructure and systems. Continue Reading
A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure. Continue Reading
While most help desk ticketing processes require end users to file their own tickets, there are benefits to shifting the burden back to your IT support staff. Continue Reading
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Channel partners say IT assessments help them generate revenue and provide valuable insight into customers' technology environments. Continue Reading
MSPs must carefully weigh the pros and cons before purchasing RMM software with baked-in security features. The alternative -- to buy security products separately -- also has its drawbacks. Continue Reading
Datto partners can tap Office 365 backup, enterprise file sync and share, and other products launched at the company's annual partner conference. Continue Reading
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Greater operational efficiency can help MSPs maintain margins and keep their customers happy. MSPs utilize automation and KPI tracking to improve back-end processes. Continue Reading
Recurring revenue recognition is a sticky issue for cloud and managed services providers. Read up on the problems providers are facing. Continue Reading
Big changes are afoot in the CRM market. This article explores the trends that will reshape the future of CRM, say experts. Continue Reading