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IT solution provider and managed services software News
November 07, 2014
This week, OpenDNS unveiled a new management feature in its Umbrella for MSPs console; Metalogix launched the Cloud Acceleration Suite and partner program; and more.
September 05, 2014
In this channel news roundup, Westcon Group builds on its cloud solutions practice through its acquisition Verecloud; Zetta.net integrates BDR with ConnectWise; and more.
May 08, 2014
IT system management and RMM tool vendor Kaseya is rolling out changes to its channel partner program aimed at increasing sales among IT organizations.
November 14, 2013
At ConnectWise IT Nation 2013, the company drills into new features of its business and professional services automation platform.
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RMM and PSA software serve as foundational tools for a managed services practice. Many MSPs choose to supplement these with network assessment tools and more. Continue Reading
Big changes are afoot in the CRM market. This article explores the trends that will reshape the future of CRM, say experts. Continue Reading
Professional services automation (PSA) is a type of software application suite that provides a service business with the functionality it needs to manage core business processes. Continue Reading
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Greater operational efficiency can help MSPs maintain margins and keep their customers happy. MSPs utilize automation and KPI tracking to improve back-end processes. Continue Reading
With a growing variety of e-commerce platforms available, channel firms in the business of e-commerce websites seek the one that suits them best. Continue Reading
Recurring revenue recognition is a sticky issue for cloud and managed services providers. Read up on the problems providers are facing. Continue Reading
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Our examination of how MSPs handle their managed services pricing chores shows that many rely on a combination of homegrown and commercial tools. Continue Reading
Find out how your peers are monitoring their VAR business metrics, identifying trends and making operational changes to improve the bottom line. Continue Reading
Client Heartbeat, a customer monitoring tool, and Klpz, for telephone prospecting, are being added to the ConnectWise PSA portfolio. Continue Reading