IT solution provider and managed services software News
January 21, 2015
To keep pace with their customers' increasingly complicated, hybridized environments, service providers employ a range of new and developing tools.
December 19, 2014
This week, Intronis released a new training and certification resource for its partners; channel executives stepped into new roles; and more.
December 05, 2014
This week, Vortex 6 released a tool to manage Cisco partner program compliance requirements; Avnet Technology Solutions signed a distribution deal to provide HP ConvergedSystem 700; and more.
November 07, 2014
This week, OpenDNS unveiled a new management feature in its Umbrella for MSPs console; Metalogix launched the Cloud Acceleration Suite and partner program; and more.
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While most help desk ticketing processes require end users to file their own tickets, there are benefits to shifting the burden back to your IT support staff. Continue Reading
RMM and PSA software serve as foundational tools for a managed services practice. Many MSPs choose to supplement these with network assessment tools and more. Continue Reading
Big changes are afoot in the CRM market. This article explores the trends that will reshape the future of CRM, say experts. Continue Reading
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Greater operational efficiency can help MSPs maintain margins and keep their customers happy. MSPs utilize automation and KPI tracking to improve back-end processes. Continue Reading
With a growing variety of e-commerce platforms available, channel firms in the business of e-commerce websites seek the one that suits them best. Continue Reading
Recurring revenue recognition is a sticky issue for cloud and managed services providers. Read up on the problems providers are facing. Continue Reading
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Our examination of how MSPs handle their managed services pricing chores shows that many rely on a combination of homegrown and commercial tools. Continue Reading
Find out how your peers are monitoring their VAR business metrics, identifying trends and making operational changes to improve the bottom line. Continue Reading
Client Heartbeat, a customer monitoring tool, and Klpz, for telephone prospecting, are being added to the ConnectWise PSA portfolio. Continue Reading