IT solution provider and managed services software News
February 27, 2015
This week, IndependenceIT unveiled the 4.0 version of Cloud Workspace Suite, which features a number of enhancements; Knowledge Vault launched a partner program for its cloud-based analytics-as-a-service platform; and more.
February 13, 2015
This week, Tech Data expanded its carrier portfolio to include A&T; Naverisk integrated its RMM software with Vorex's PSA product; and more.
January 21, 2015
To keep pace with their customers' increasingly complicated, hybridized environments, service providers employ a range of new and developing tools.
December 19, 2014
This week, Intronis released a new training and certification resource for its partners; channel executives stepped into new roles; and more.
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While most help desk ticketing processes require end users to file their own tickets, there are benefits to shifting the burden back to your IT support staff. Continue Reading
RMM and PSA software serve as foundational tools for a managed services practice. Many MSPs choose to supplement these with network assessment tools and more. Continue Reading
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Greater operational efficiency can help MSPs maintain margins and keep their customers happy. MSPs utilize automation and KPI tracking to improve back-end processes. Continue Reading
With a growing variety of e-commerce platforms available, channel firms in the business of e-commerce websites seek the one that suits them best. Continue Reading
Recurring revenue recognition is a sticky issue for cloud and managed services providers. Read up on the problems providers are facing. Continue Reading
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Our examination of how MSPs handle their managed services pricing chores shows that many rely on a combination of homegrown and commercial tools. Continue Reading
Find out how your peers are monitoring their VAR business metrics, identifying trends and making operational changes to improve the bottom line. Continue Reading
Client Heartbeat, a customer monitoring tool, and Klpz, for telephone prospecting, are being added to the ConnectWise PSA portfolio. Continue Reading