Podcast Series: ITSM and ITIL basics

Adelle McIlroy of GTSI Corp. identifies ITSM and ITIL services you could be offering to customers in part one of SearchSystemsChannel.com's three-part ITSM and ITIL podcast series.

Adelle McIlroy of GTSI Corp offers resellers and systems integrators a better understanding ITSM (IT service management) and ITIL (IT infrastructure library) services they could be offering to customers in part one of SearchSystemsChannel.com's three-part podcast series. This podcast will cover key terminology and backgrounders, and ITSM and ITIL support services. Specific topics to be discussed include the following:

  • ITSM process areas and how they interconnect
  • History of ITIL framework
  • What ITSM can and can't do
  • What's to come in ITIL V3

LISTEN TO POCAST #1: ITSM AND ITIL BASICS

This was last published in April 2007

Dig Deeper on Computer and Information Technology Systems Management

PRO+

Content

Find more PRO+ content and other member only offers, here.

Start the conversation

Send me notifications when other members comment.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Please create a username to comment.

-ADS BY GOOGLE

MicroscopeUK

SearchCloudProvider

SearchSecurity

SearchStorage

SearchNetworking

SearchCloudComputing

SearchConsumerization

SearchDataManagement

SearchBusinessAnalytics

Close