Podcast Series: ITSM and ITIL FAQ

How can you justify ITSM spending? What should your ITSM and ITIL priorities be? How can you involve customers in the project? Get answers to these ITSM and ITIL FAQs and more in part three of ITSM and ITIL podcast series with Pink Elephant's George Spalding.

George Spalding of Pink Elephant answers your ITSM (IT service management) and ITIL (IT infrastructure library) questions in the third and final part of our three-part podcast series. This ITSM and ITIL FAQ will include:

  • What do all the acronyms mean?
  • What should my ITSM priorities be?
  • How can I avoid setting false expectations?
  • How can I justify ITSM and ITIL spending?
  • How can customers get involved in the ITSM project?
  • How long until ROI will be seen?

LISTEN TO POCAST #3: ITSM AND ITIL FAQ

This was first published in April 2007

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