George Spalding of Pink Elephant answers your ITSM (IT service management) and ITIL (IT infrastructure library) questions in the third and final part of our three-part podcast series. This ITSM and ITIL FAQ will include:
- What do all the acronyms mean?
- What should my ITSM priorities be?
- How can I avoid setting false expectations?
- How can I justify ITSM and ITIL spending?
- How can customers get involved in the ITSM project?
- How long until ROI will be seen?
This was first published in April 2007