Podcast Series: ITSM and ITIL FAQ

George Spalding of Pink Elephant answers your ITSM (IT service management) and ITIL (IT infrastructure library) questions in the third and final part of our three-part podcast series. This ITSM and ITIL FAQ will include:

  • What do all the acronyms mean?
  • What should my ITSM priorities be?
  • How can I avoid setting false expectations?
  • How can I justify ITSM and ITIL spending?
  • How can customers get involved in the ITSM project?
  • How long until ROI will be seen?


This was first published in April 2007

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