Podcast Series: ITIL support services

Identify ITIL support services to offer customers in part two of our three-part ITSM and ITIL podcast series.

Adelle McIlroy of GTSI Corp. drills down into the topics of ITSM (IT service management) and ITIL (IT infrastructure library) in podcast two of our three-part podcast series. She specifically discusses ITSM and ITIL support services, including incident management, problem management, configuration management, change management and release management.

LISTEN TO POCAST #2: ITIL SUPPORT SERVICES

This was first published in April 2007

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