Podcast Series: ITIL support services

Adelle McIlroy of GTSI Corp. drills down into the topics of ITSM (IT service management) and ITIL (IT infrastructure library) in podcast two of our three-part podcast series. She specifically discusses ITSM and ITIL support services, including incident management, problem management, configuration management, change management and release management.


This was first published in April 2007

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