Application Servers and Management Solutions, Cloud Computing and Hosted Services, Computer Hardware Sales, Installation, Maintenance, Computer and IT systems management, Database management, Desktop Computer Operating Systems and Management, Server Management, Monitoring Tools and Services, Server Operating Systems: Windows, Linux and Unix, Systems Integration and Management, Virtualization Technology and Services
Computer Networking Certifications, Network Management Services, Open Source Network Tools, SMB Business Networks, Virtualization Networking Services, Network Planning and Design, Network Installation and Administration, Virtual Private Network (VPN), Voice over IP (VoIP), Wireless Networks
Introductory Security Services, Information Security Training and Certification, Regulatory Compliance, Threat management and prevention, Network security products, technologies, services, Identity management and access controls, Application security and data protection
Data Backup and Data Protection, Data Storage Hardware, Data Storage Management, MSPs/Storage as a Service, Network-Attached Storage (NAS), Regulatory Compliance Services, Remote Storage Management, Storage Area Network (SAN), Storage Virtualization
Adelle McIlroy of GTSI Corp. drills down into the topics of ITSM (IT service management) and ITIL (IT infrastructure library) in podcast two of our three-part podcast series. She specifically discusses ITSM and ITIL support services, including incident management, problem management, configuration management, change management and release management.
LISTEN TO POCAST #2: ITIL SUPPORT SERVICES
This was first published in April 2007
Channel Strategies for the CIO