Podcast

Managed services FAQ: Podcast with Erick Simpson

About the author
Managed services expert Erick Simpson is the vice president and CIO of Intelligent Enterprise and MSP University. An acclaimed speaker and trainer, Erick has authored The Guide to a Successful Managed Services Practice: What Every SMB IT Service Provider Should Know and MSP University's The Best I.T. Sales & Marketing Book Ever! Erick's prior experience includes overseeing the design, development and implementation of enterprise-level help desks and call centers for Fortune 1000 organizations.

In our FAQ guide on managed services, vice president and CIO of Intelligent Enterprise and MSP University Erick Simpson offers insight into managed services pricing models, offers and agreements, marketing methods and transition techniques. In this supplemental podcast, Erick takes a deeper look at why solution providers are shifting to managed services models and how the delivery of managed services can increase additional service and solutions sales.

Listen to the podcast with Erick Simpson.

Return to the managed services FAQ guide and read the rest of Erick's expert responses.


This was first published in September 2008

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