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Home > IT Channel News > Big acquisitions spark IT services outsourcing initiatives |
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Last week, Dell launched a buyout of Perot Systems for $3.9 billion. That deal was seen as Dell's response to Hewlett-Packard's purchase of Electronic Data Systems (EDS) last year. And, observers said HP's EDS merger resulted from that company's obsession with IBM's gigantic services business. Small integrators could get cut of giants' IT services outsourcing initiatives Enterprise-focused VARs and integrators watch all of this with great interest. Perot and EDS play pretty much exclusively in the largest of the large accounts. They see the acquisitions as a possible threat to their enterprise business but balance that risk with a potential big opportunity. EDS, Perot and IBM's services arm often subcontract or outsource chunks of these IT services initiatives to smaller, more nimble and specialized integration firms. Basically, the big hardware companies are "rolling up services" said Harry Kasparian, CEO of Corporate Technologies Inc., a Burlington Mass.-based IT solutions provider that works with Sun, NetApp and other tech vendors. Janet Waxman, vice president of infrastructure, channels and alliances for researcher IDC, said these acquisitions actually prove the value of services expertise in a way that should bolster smaller integrators. "Right now the market is all about services. Services providers are attractive and there will always be room for them." There should be no competitive beef beween these new monoliths and other IT integrators as long as the Perots and EDSes of the world maintain their current, relatively high pricing on IT outsourcing, said executives with independent integrators. "You'll pay top dollar for these people -- upwards of $300 to $500 per hour for those consultants, whereas you can get other people in the $50 to $75 range," said Frank Basanta, director of technology at Systems Solutions, a New York city-based IT services company and reseller. Kasparian said the nagging fear is that these newly minted service giants "will start doing predatory pricing, but they have to be careful of that." Most of these big hardware companies want to maintain their relationships with regional and specialized integrators that can bring them into accounts, he said. IT services companies like Corporate Technologies and Systems Solutions must keep their skill levels high and retain their specialized, value-added expertise. "We need to operate in the least understood, scarcest skill part of the market," Kasparian said. Huge services companies by their nature are slower and less nimble than smaller, more focused entities. They tend to go in and look at the big picture deal, do what they have to to win it and sweat the details later, said Mike Chadwick, executive vice president of Prolifics, a big IBM software partner. At that point they often bring in specialized help from outside IT services firms. "Those guys are so non-nimble, whereas smaller companies like ours really know the toolset and technologies that address specific problems," he said. Scott Jenkins, CEO of The EBS Group LLC, a Lenexa, Kan., Oracle solutions provider, said IT services outsourcing is nothing new among vendors trying to boost their stock price. "Dell and Xerox are using their cash and stock to buy revenue they aren't creating by sales expansion. Also, service revenue [has a] higher margin than hardware. And, Wall Street gives 'diversified' vendors a much higher market cap multiplier." Still, there is persistent worry among IT integrators that, eventually, the price pressure that has eroded hardware and software margins will afflict services as well. Waxman said falling margins is an issue, but it's an issue for in every area of technology. "If you keep doing the same service over and over again it will commoditize. I'm not sure what the next thing after virtualization is, but the next thing will be high margin," she said. Integrators have to keep specializing and stay ahead of the commoditization curve. The net impact on VARs and integrators is that the rolling up of more IT outsouring services is it will eat away at market opportunity as these big conglomerated companies "bundle hardware, software and services," Jenkins said. Ultimately, that will lower the price of services as they take less margin on them to rack up larger revenue transactions, he said. Let us know what you think about the story; email: Barbara Darrow, Senior News Director, SearchITChannel.com, SearchDataCenter.com and SearchServerVirtualization.com.
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