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LogicNow Ltd., the maker of MAX RemoteManagement, has introduced LogicCards, a new component to its remote monitoring and management (RMM) software, to help managed services providers improve their services and operations.
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Using data analytics and machine learning, LogicCards supplies managed services providers (MSPs) with intelligence collected from LogicNow's community of about 12,000 MSPs worldwide. The intelligence, which can help detect and predict factors, such as device failure, business opportunities and security threats, is presented to MSPs in the form of notification cards on the MAX RemoteManagement RMM software dashboard.
"We've taken an approach [with LogicCards] that's based very much in the data science realm," said Alistair Forbes, general manager at U.K.-based LogicNow. He added LogicCards uses three types of data analytics -- descriptive, predictive and prescriptive.
- Descriptive analytics provide valuable historical information to the MSP, such as what has occurred on a customer's network over a period of time, and generates reports that the MSP can use in reporting back to their customers.
- Predictive analytics offers MSPs "a view into the future," Forbes said, as in capacity planning situations. In this case, information about the rate of consumption of resources on a particular set of systems can be used to determine when the MSP should install upgrades.
- Prescriptive analytics delivers recommended courses of action to the MSP. "From the management dashboard that the MSP engineer would be using every day, you have within that … a notification icon, which is very much like what you'd see in a social media app," Forbes said. Additionally, LogicCards has an app badge-like feature that displays unread notifications. Notifications can also be delivered through a mobile app and browser extension.
Forbes said LogicCards examines a variety of areas, ranging from client networks to an MSP's internal operations. For example, LogicCards can show the MSP its ratio of endpoints to engineers. It will also look across the entire population of LogicNow's MSP customers and show an MSP where it is slacking off in comparison to its competitors.
The LogicCards system can detect configuration anomalies in customer networks and notify MSPs if clients have machines on their networks without antivirus protection. On the individual user level, if a particular user at a client appears to have had his machine frequently infected, the user will be flagged, so the MSP can look into an underlying problem, such as user behavior or a bad configuration of the system.
The machine-learning capability built into LogicCards allows the systems to improve the relevance of notifications for individual MSPs over time, Forbes said. Forbes compared the machine-learning capability to Amazon's recommendation system, which tailors product recommendations to an Amazon user based upon the user's purchasing behavior. Future notifications will be adjusted to reflect an MSP's areas of interest every time the MSP either acts on or dismisses a notification.
LogicCards, which was officially launched at LogicNow's U.S. conference in Washington, D.C. this week, is now generally available to the company's RMM software customers.
IT channel news roundup from the week of Sept. 7
Here's a look at the channel news highlights from the week:
- Xerox launched the "Innovate to Grow" initiative for its U.S. and Western European partners, aiming to support channel partners with tools to help their customers make the most of their Xerox devices. The initiative intends to speed up the sales cycle for Xerox's application builder tools, managed print services and Xerox ConnectKey multifunctional printers. Resources include sales talk tracks, videos, marketing toolkits, competitive intelligence and the "Partner Solutions Playbook," which shows partners how to solve workflow problems for customers using Xerox assets.
- Citrix Service Providers (CSPs) now have access to file sync-and-share product ShareFile and can host ShareFile data for customers, including those with specific security and compliance needs. Citrix said CSPs can use ShareFile as part of their current Citrix-based desktop as a service offering, as a standalone service or as part of their own offerings.
- NetComm Wireless Ltd., a developer of wireless machine-to-machine devices, partnered with distributor Arrow Electronics Inc. in the U.S. to launch Intelligent Gateway. The offering aims to lower deployment costs and speed up the development of Internet of Things (IoT) applications that interact with IoT hardware through standard Web services and APIs.
- Enterprise software and interconnection company Console Inc. launched new partner programs for its Console platform. The program offers marketing resources and support for making data centers Console-enabled.
- Value-added distributor ScanSource Inc. closed its purchase of KBZ, a Cisco Authorized Distributor that specializes in video conferences, cloud and services.
- Internet infrastructure services provider Internap Corp. named Patricia Watkins as its vice president of global channel sales. Watkins will be responsible for new incentive programs and improved relationship management to grow Internap's channel business.