Windows Server 2008 certifications are key for value-added resellers (VARs) and independent software vendors (ISVs) that want to work with the new product, but earning those certifications has caused problems for some Microsoft partners.
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Microsoft will release Windows Server 2008 to manufacturing Feb. 6 and officially launch the product Feb. 27 in Los Angeles. Evolve Technologies, a Microsoft partner in Fairfax, Va., began training staff for Small Business Server 2008 and Windows Server 2008 certifications at the beginning of January, but CEO Dave Sobel said he doesn't expect everyone to be certified until July or August. It's impossible to train everyone over a short period of time without hurting business, Sobel said.
Solution providers hate pulling technical people out of billable hours for training and education but at some point have no choice.
"It's a logistical nightmare," he added. "It's not like I can just pull them all out of the field for a week for training."
Most of the Windows Server 2008 certification problems aren't Microsoft's fault but are the cost of doing business when it comes to large software releases, Sobel said. Microsoft let Evolve know about the available training far in advance, and the company has been able to take advantage of some economies of scale because it's such a big project, he said.
Digipede Technologies LLC, an ISV in Oakland, Calif., received Windows Server 2008 certification for its software in late January. Figuring out the requirements and how to meet them all was arduous, according to chief technical officer Robert Anderson.
"It isn't something that you can just read -- the 10 steps to follow," he said. "It's more like there are 500 steps."
Every requirement for Windows Server 2008 certification is one to three pages long, but not every requirement applies to every type of software. It was hard to determine which criteria applied to Digipede, and sometimes it was even difficult to figure out if Digipede had met those objectives, Anderson said.
"It really wasn't clear from the start what the overall process was," he said. "There wasn't any one thing to get us marshaled through the process. … The hardest thing is interpreting the actual requirements."
Getting help from Microsoft also caused problems. The responses from Microsoft were "spotty" and sometimes contradicted information in the Windows Server 2008 certification requirements, Anderson said. Microsoft employees told Anderson they hadn't expected so many questions.
Despite the trouble that Digipede faced, Anderson said it's worth it to earn the Windows Server 2008 certification logo, because it raises the company's profile with customers.
"There's value in getting logo certification," he said.