The cost benefit of Voice over IP telephony is no longer the primary driver of VoIP deployments amongst SMBs.
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According to London, Ontario-based Info-Tech Research Group Inc., VoIP has proven to be a business enabler for SMBs and an increasing number of businesses are taking advantage of this. Telephony shipments to SMBs will increase more than one-third this year, coupled with a 17% decrease in traditional telephony.
Businesses are finding that VoIP's unified messaging feature allows for greater efficiency that results in better customer service and location independence. But the payoffs -- especially cost -- come only after careful planning and implementation, which can take a year or more and should extend beyond the VoIP solution to ensure quality of service.
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